6.0HCMar 30
Users and Wizards in Conversations: How WoZ Interface Choices Define Human-Robot InteractionsEkaterina Torubarova, Jura Miniota, Andre Pereira
In this paper, we investigated how the choice of a Wizard-of-Oz (WoZ) interface affects communication with a robot from both the user's and the wizard's perspective. In a conversational setting, we used three WoZ interfaces with varying levels of dialogue input and output restrictions: a) a restricted perception GUI that showed fixed-view video and ASR transcripts and let the wizard trigger pre-scripted utterances and gestures; b) an unrestricted perception GUI that added real-time audio from the participant and the robot c) a VR telepresence interface that streamed immersive stereo video and audio to the wizard and forwarded the wizard's spontaneous speech, gaze and facial expressions to the robot. We found that the interaction mediated by the VR interface was preferred by users in terms of robot features and perceived social presence. For the wizards, the VR condition turned out to be the most demanding but elicited a higher social connection with the users. VR interface also induced the most connected interaction in terms of inter-speaker gaps and overlaps, while Restricted GUI induced the least connected flow and the largest silences. Given these results, we argue for more WoZ studies using telepresence interfaces. These studies better reflect the robots of tomorrow and offer a promising path to automation based on naturalistic contextualized verbal and non-verbal behavioral data.
11.4ASJun 30
Is Natural Always Appropriate? Investigating Naturalness and Appropriateness Across Different Domains for TTS EvaluationDominika Woszczyk, Andreas Triantafyllopoulos, Jura Miniota et al.
Text-to-speech (TTS) evaluation is an open challenge. While the primary target was "naturalness," recent fidelity gains shifted focus toward "appropriateness" and whether speech is correct for its context. In this work, we examine how perception changes when the expected downstream use varies. We measure the appropriateness and human-likeness of five SOTA TTS systems across five domains: AI assistant, reader, actor, animated character, and spontaneous speaker. Results show appropriateness varies across domains independently of naturalness. While systems shine at reading, expressive domains remain challenging, and optimizing for one can degrade others. Furthermore, naturalness scores tend to penalize stylized speech while rewarding spontaneity. Finally, our study also highlights blind spots in one-size-fits-all evaluation metrics across more expressive domains. We demonstrate that TTS performance is not "solved" but depends on the target domain, requiring context-aware evaluation.
5.9CYApr 14, 2025
Will AI shape the way we speak? The emerging sociolinguistic influence of synthetic voicesÉva Székely, Jūra Miniota, Míša et al.
The growing prevalence of conversational voice interfaces, powered by developments in both speech and language technologies, raises important questions about their influence on human communication. While written communication can signal identity through lexical and stylistic choices, voice-based interactions inherently amplify socioindexical elements - such as accent, intonation, and speech style - which more prominently convey social identity and group affiliation. There is evidence that even passive media such as television is likely to influence the audience's linguistic patterns. Unlike passive media, conversational AI is interactive, creating a more immersive and reciprocal dynamic that holds a greater potential to impact how individuals speak in everyday interactions. Such heightened influence can be expected to arise from phenomena such as acoustic-prosodic entrainment and linguistic accommodation, which occur naturally during interaction and enable users to adapt their speech patterns in response to the system. While this phenomenon is still emerging, its potential societal impact could provide organisations, movements, and brands with a subtle yet powerful avenue for shaping and controlling public perception and social identity. We argue that the socioindexical influence of AI-generated speech warrants attention and should become a focus of interdisciplinary research, leveraging new and existing methodologies and technologies to better understand its implications.