Karan Taneja

Karan Taneja, Pratyusha Maiti, Sandeep Kakar et al.

Conversational AI agents often require extensive datasets for training that are not publicly released, are limited to social chit-chat or handling a specific domain, and may not be easily extended to accommodate the latest advances in AI technologies. This paper introduces Jill Watson, a conversational Virtual Teaching Assistant (VTA) leveraging the capabilities of ChatGPT. Jill Watson based on ChatGPT requires no prior training and uses a modular design to allow the integration of new APIs using a skill-based architecture inspired by XiaoIce. Jill Watson is also well-suited for intelligent textbooks as it can process and converse using multiple large documents. We exclusively utilize publicly available resources for reproducibility and extensibility. Comparative analysis shows that our system outperforms the legacy knowledge-based Jill Watson as well as the OpenAI Assistants service. We employ many safety measures that reduce instances of hallucinations and toxicity. The paper also includes real-world examples from a classroom setting that demonstrate different features of Jill Watson and its effectiveness.

Karan Taneja, Anjali Singh, Ashok K. Goel

Multimodal Large Language Models (MLLMs) offer an opportunity to support multimedia learning through conversational systems grounded in educational content. However, while conversational AI is known to boost engagement, its impact on learning in visually-rich STEM domains remains under-explored. Moreover, there is limited understanding of how multimodality and conversationality jointly influence learning in generative AI systems. This work reports findings from a randomized controlled online study (N = 124) comparing three approaches to learning biology from textbook content: (1) a document-grounded conversational AI with interleaved text-and-image responses (MuDoC), (2) a document-grounded conversational AI with text-only responses (TexDoC), and (3) a textbook interface with semantic search and highlighting (DocSearch). Learners using MuDoC achieved the highest post-test scores and reported the most positive learning experience. Notably, while TexDoC was rated as significantly more engaging and easier to use than DocSearch, it led to the lowest post-test scores, revealing a disconnect between student perceptions and learning outcomes. Interpreted through the lens of the Cognitive Load Theory, these findings suggest that conversationality reduces extraneous load, while visual-verbal integration induced by multimodality increases germane load, leading to better learning outcomes. When conversationality is not complemented by multimodality, reduced cognitive effort may instead inflate perceived understanding without improving learning outcomes.

Karan Taneja, Ashok K. Goel

Multimodal AI is an important step towards building effective tools to leverage multiple modalities in human-AI communication. Building a multimodal document-grounded AI system to interact with long documents remains a challenge. Our work aims to fill the research gap of directly leveraging grounded visuals from documents alongside textual content in documents for response generation. We present an interactive conversational AI agent 'MuDoC' based on GPT-4o to generate document-grounded responses with interleaved text and figures. MuDoC's intelligent textbook interface promotes trustworthiness and enables verification of system responses by allowing instant navigation to source text and figures in the documents. We also discuss qualitative observations based on MuDoC responses highlighting its strengths and limitations.