Yuncheng Hua

Haolan Zhan, Yufei Wang, Tao Feng et al.

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

Haolan Zhan, Zhuang Li, Yufei Wang et al.

Dialogue systems have been widely applied in many scenarios and are now more powerful and ubiquitous than ever before. With large neural models and massive available data, current dialogue systems have access to more knowledge than any people in their life. However, current dialogue systems still do not perform at a human level. One major gap between conversational agents and humans lies in their abilities to be aware of social norms. The development of socially-aware dialogue systems is impeded due to the lack of resources. In this paper, we present the first socially-aware dialogue corpus - SocialDial, based on Chinese social culture. SocialDial consists of two parts: 1,563 multi-turn dialogues between two human speakers with fine-grained labels, and 4,870 synthetic conversations generated by ChatGPT. The human corpus covers five categories of social norms, which have 14 sub-categories in total. Specifically, it contains social factor annotations including social relation, context, social distance, and social norms. However, collecting sufficient socially-aware dialogues is costly. Thus, we harness the power of ChatGPT and devise an ontology-based synthetic data generation framework. This framework is able to generate synthetic data at scale. To ensure the quality of synthetic dialogues, we design several mechanisms for quality control during data collection. Finally, we evaluate our dataset using several pre-trained models, such as BERT and RoBERTa. Comprehensive empirical results based on state-of-the-art neural models demonstrate that modeling of social norms for dialogue systems is a promising research direction. To the best of our knowledge, SocialDial is the first socially-aware dialogue dataset that covers multiple social factors and has fine-grained labels.

Yuncheng Hua, Sion Weatherhead, Mehdi Jafari et al.

Automated simulator construction requires distributional fidelity, distinguishing it from generic code generation. We identify two failure modes in long-horizon LLM agents: contextual drift and optimization instability arising from conflating structural and parametric errors. We propose SOCIA-EVO, a dual-anchored evolutionary framework. SOCIA-EVO introduces: (1) a static blueprint to enforce empirical constraints; (2) a bi-level optimization to decouple structural refinement from parameter calibration; and (3) a self-curating Strategy Playbook that manages remedial hypotheses via Bayesian-weighted retrieval. By falsifying ineffective strategies through execution feedback, SOCIA-EVO achieves robust convergence, generating simulators that are statistically consistent with observational data. The code and data of SOCIA-EVO are available here: https://github.com/cruiseresearchgroup/SOCIA/tree/evo.

Yike Wu, Yi Huang, Nan Hu et al.

Recent studies have explored the use of Large Language Models (LLMs) with Retrieval Augmented Generation (RAG) for Knowledge Graph Question Answering (KGQA). They typically require rewriting retrieved subgraphs into natural language formats comprehensible to LLMs. However, when tackling complex questions, the knowledge rewritten by existing methods may include irrelevant information, omit crucial details, or fail to align with the question's semantics. To address them, we propose a novel rewriting method CoTKR, Chain-of-Thought Enhanced Knowledge Rewriting, for generating reasoning traces and corresponding knowledge in an interleaved manner, thereby mitigating the limitations of single-step knowledge rewriting. Additionally, to bridge the preference gap between the knowledge rewriter and the question answering (QA) model, we propose a training strategy PAQAF, Preference Alignment from Question Answering Feedback, for leveraging feedback from the QA model to further optimize the knowledge rewriter. We conduct experiments using various LLMs across several KGQA benchmarks. Experimental results demonstrate that, compared with previous knowledge rewriting methods, CoTKR generates the most beneficial knowledge representation for QA models, which significantly improves the performance of LLMs in KGQA.

Yuncheng Hua, Xiangyu Xi, Zheng Jiang et al.

End-to-end generation-based approaches have been investigated and applied in task-oriented dialogue systems. However, in industrial scenarios, existing methods face the bottlenecks of controllability (e.g., domain-inconsistent responses, repetition problem, etc) and efficiency (e.g., long computation time, etc). In this paper, we propose a task-oriented dialogue system via action-level generation. Specifically, we first construct dialogue actions from large-scale dialogues and represent each natural language (NL) response as a sequence of dialogue actions. Further, we train a Sequence-to-Sequence model which takes the dialogue history as input and outputs sequence of dialogue actions. The generated dialogue actions are transformed into verbal responses. Experimental results show that our light-weighted method achieves competitive performance, and has the advantage of controllability and efficiency.

Xiangyu Xi, Chenxu Lv, Yuncheng Hua et al.

Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii) annotation-hungry. In this paper, we propose to represent utterance with a simpler concept named Dialogue Action, upon which we construct a tree-structured TaskFlow and further build task-oriented chatbot with TaskFlow as core component. A framework is presented to automatically construct TaskFlow from large-scale dialogues and deploy online. Our experiments on real-world after-sale customer services show TaskFlow can satisfy the major needs, as well as reduce the developer burden effectively.

Yuncheng Hua, Lizhen Qu, Gholamreza Haffari

We develop assistive agents based on Large Language Models (LLMs) that aid interlocutors in business negotiations. Specifically, we simulate business negotiations by letting two LLM-based agents engage in role play. A third LLM acts as a remediator agent to rewrite utterances violating norms for improving negotiation outcomes. We introduce a simple tuning-free and label-free In-Context Learning (ICL) method to identify high-quality ICL exemplars for the remediator, where we propose a novel select criteria, called value impact, to measure the quality of the negotiation outcomes. We provide rich empirical evidence to demonstrate its effectiveness in negotiations across three different negotiation topics. We have released our source code and the generated dataset at: https://github.com/tk1363704/SADAS.

Jianxiang Xie, Yuncheng Hua, Mingyue Cheng et al.

While modern multivariate forecasters such as Transformers and GNNs achieve strong benchmark performance, they often suffer from systematic errors at specific variables or horizons and, critically, lack guarantees against performance degradation in deployment. Existing post-hoc residual correction methods attempt to fix these errors, but are inherently greedy: although they may improve average accuracy, they can also "help in the wrong way" by overcorrecting reliable predictions and causing local failures in unseen scenarios. To address this critical "safety gap," we propose CRC (Causality-inspired Safe Residual Correction), a plug-and-play framework explicitly designed to ensure non-degradation. CRC follows a divide-and-conquer philosophy: it employs a causality-inspired encoder to expose direction-aware structure by decoupling self- and cross-variable dynamics, and a hybrid corrector to model residual errors. Crucially, the correction process is governed by a strict four-fold safety mechanism that prevents harmful updates. Experiments across multiple datasets and forecasting backbones show that CRC consistently improves accuracy, while an in-depth ablation study confirms that its core safety mechanisms ensure exceptionally high non-degradation rates (NDR), making CRC a correction framework suited for safe and reliable deployment.

Yuncheng Hua, Zhuang Li, Linhao Luo et al.

In today's globalized world, bridging the cultural divide is more critical than ever for forging meaningful connections. The Socially-Aware Dialogue Assistant System (SADAS) is our answer to this global challenge, and it's designed to ensure that conversations between individuals from diverse cultural backgrounds unfold with respect and understanding. Our system's novel architecture includes: (1) identifying the categories of norms present in the dialogue, (2) detecting potential norm violations, (3) evaluating the severity of these violations, (4) implementing targeted remedies to rectify the breaches, and (5) articulates the rationale behind these corrective actions. We employ a series of State-Of-The-Art (SOTA) techniques to build different modules, and conduct numerous experiments to select the most suitable backbone model for each of the modules. We also design a human preference experiment to validate the overall performance of the system. We will open-source our system (including source code, tools and applications), hoping to advance future research. A demo video of our system can be found at:~\url{https://youtu.be/JqetWkfsejk}. We have released our code and software at:~\url{https://github.com/AnonymousEACLDemo/SADAS}.

Yuncheng Hua, Lizhen Qu, Zhuang Li et al.

Alignment tuning is crucial for ensuring large language models (LLMs) behave ethically and helpfully. Current alignment approaches require high-quality annotations and significant training resources. This paper proposes a low-cost, tuning-free method using in-context learning (ICL) to enhance LLM alignment. Through an analysis of high-quality ICL demos, we identified style as a key factor influencing LLM alignment capabilities and explicitly restyled ICL exemplars based on this stylistic framework. Additionally, we combined the restyled demos to achieve a balance between the two conflicting aspects of LLM alignment--factuality and safety. We packaged the restyled examples as prompts to trigger few-shot learning, improving LLM alignment. Compared to the best baseline approach, with an average score of 5.00 as the maximum, our method achieves a maximum 0.10 increase on the Alpaca task (from 4.50 to 4.60), a 0.22 enhancement on the Just-eval benchmark (from 4.34 to 4.56), and a maximum improvement of 0.32 (from 3.53 to 3.85) on the MT-Bench dataset. We release the code and data at https://github.com/AnonymousCode-ComputerScience/RIDE.

Yuncheng Hua, Yujin Huang, Shuo Huang et al.

This paper tackles the task of emotion-cause pair extraction in the unsupervised domain adaptation setting. The problem is challenging as the distributions of the events causing emotions in target domains are dramatically different than those in source domains, despite the distributions of emotional expressions between domains are overlapped. Inspired by causal discovery, we propose a novel deep latent model in the variational autoencoder (VAE) framework, which not only captures the underlying latent structures of data but also utilizes the easily transferable knowledge of emotions as the bridge to link the distributions of events in different domains. To facilitate knowledge transfer across domains, we also propose a novel variational posterior regularization technique to disentangle the latent representations of emotions from those of events in order to mitigate the damage caused by the spurious correlations related to the events in source domains. Through extensive experiments, we demonstrate that our model outperforms the strongest baseline by approximately 11.05\% on a Chinese benchmark and 2.45\% on a English benchmark in terms of weighted-average F1 score. We have released our source code and the generated dataset publicly at: https://github.com/tk1363704/CAREL-VAE.

Zhuang Li, Yuncheng Hua, Thuy-Trang Vu et al.

Recent studies emphasize that manually ensuring a consistent response style and maintaining high data quality in training sets can significantly improve the performance of fine-tuned Large Language Models (LLMs) while reducing the number of training examples needed. However, the precise definition of style and the relationship between style, data quality, and LLM performance remains unclear. This research identifies two key stylistic elements in responses: linguistic form and instructional surprisal. We find that, among training data of comparable quality, higher consistency in these response elements leads to better LLM performance. Inspired by this, we introduce Style Consistency-Aware Response Ranking (SCAR), which automatically prioritizes instruction-response pairs in the training set based on their response stylistic consistency. By selecting the most style-consistent examples, using only 0.7% of the full dataset in the best case, the fine-tuned LLMs can match or even surpass the performance of models trained on the entire dataset in coding and open-ended question-answering benchmarks. Code and data are available at https://github.com/zhuang-li/SCAR .

Yuncheng Hua, Yuan-Fang Li, Gholamreza Haffari et al.

Complex question-answering (CQA) involves answering complex natural-language questions on a knowledge base (KB). However, the conventional neural program induction (NPI) approach exhibits uneven performance when the questions have different types, harboring inherently different characteristics, e.g., difficulty level. This paper proposes a meta-reinforcement learning approach to program induction in CQA to tackle the potential distributional bias in questions. Our method quickly and effectively adapts the meta-learned programmer to new questions based on the most similar questions retrieved from the training data. The meta-learned policy is then used to learn a good programming policy, utilizing the trial trajectories and their rewards for similar questions in the support set. Our method achieves state-of-the-art performance on the CQA dataset (Saha et al., 2018) while using only five trial trajectories for the top-5 retrieved questions in each support set, and metatraining on tasks constructed from only 1% of the training set. We have released our code at https://github.com/DevinJake/MRL-CQA.

Yuncheng Hua, Yuan-Fang Li, Gholamreza Haffari et al.

A compelling approach to complex question answering is to convert the question to a sequence of actions, which can then be executed on the knowledge base to yield the answer, aka the programmer-interpreter approach. Use similar training questions to the test question, meta-learning enables the programmer to adapt to unseen questions to tackle potential distributional biases quickly. However, this comes at the cost of manually labeling similar questions to learn a retrieval model, which is tedious and expensive. In this paper, we present a novel method that automatically learns a retrieval model alternately with the programmer from weak supervision, i.e., the system's performance with respect to the produced answers. To the best of our knowledge, this is the first attempt to train the retrieval model with the programmer jointly. Our system leads to state-of-the-art performance on a large-scale task for complex question answering over knowledge bases. We have released our code at https://github.com/DevinJake/MARL.

Haolan Zhan, Yufei Wang, Tao Feng et al.

Negotiation is a crucial ability in human communication. Recently, there has been a resurgent research interest in negotiation dialogue systems, whose goal is to create intelligent agents that can assist people in resolving conflicts or reaching agreements. Although there have been many explorations into negotiation dialogue systems, a systematic review of this task has not been performed to date. We aim to fill this gap by investigating recent studies in the field of negotiation dialogue systems, and covering benchmarks, evaluations and methodologies within the literature. We also discuss potential future directions, including multi-modal, multi-party and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

Haolan Zhan, Zhuang Li, Xiaoxi Kang et al.

Norm violations occur when individuals fail to conform to culturally accepted behaviors, which may lead to potential conflicts. Remediating norm violations requires social awareness and cultural sensitivity of the nuances at play. To equip interactive AI systems with a remediation ability, we offer ReNoVi - a large-scale corpus of 9,258 multi-turn dialogues annotated with social norms, as well as define a sequence of tasks to help understand and remediate norm violations step by step. ReNoVi consists of two parts: 512 human-authored dialogues (real data), and 8,746 synthetic conversations generated by ChatGPT through prompt learning. While collecting sufficient human-authored data is costly, synthetic conversations provide suitable amounts of data to help mitigate the scarcity of training data, as well as the chance to assess the alignment between LLMs and humans in the awareness of social norms. We thus harness the power of ChatGPT to generate synthetic training data for our task. To ensure the quality of both human-authored and synthetic data, we follow a quality control protocol during data collection. Our experimental results demonstrate the importance of remediating norm violations in socio-cultural conversations, as well as the improvement in performance obtained from synthetic data.

Xinbang Dai, Yuncheng Hua, Tongtong Wu et al.

When we integrate factual knowledge from knowledge graphs (KGs) into large language models (LLMs) to enhance their performance, the cost of injection through training increases with the scale of the models. Consequently, there is significant interest in developing prompt strategies that effectively incorporate KG information into LLMs. However, the community has not yet comprehensively understood how LLMs process and interpret KG information in different input formats and organizations within prompts, and researchers often rely on trial and error. To address this gap, we design extensive experiments to empirically study LLMs' comprehension of different KG prompts. At the literal level, we reveal LLMs' preferences for various input formats (from linearized triples to fluent natural language text). At the attention distribution level, we discuss the underlying mechanisms driving these preferences. We then investigate how the organization of structured knowledge impacts LLMs and evaluate LLMs' robustness in processing and utilizing KG information in practical scenarios. Our experiments show that (1) linearized triples are more effective than fluent NL text in helping LLMs understand KG information and answer fact-intensive questions; (2) Different LLMs exhibit varying preferences for different organizational formats of triples; (3) LLMs with larger scales are more susceptible to noisy, incomplete subgraphs.

Tao Feng, Lizhen Qu, Zhuang Li et al.

Machine learning models have made incredible progress, but they still struggle when applied to examples from unseen domains. This study focuses on a specific problem of domain generalization, where a model is trained on one source domain and tested on multiple target domains that are unseen during training. We propose IMO: Invariant features Masks for Out-of-Distribution text classification, to achieve OOD generalization by learning invariant features. During training, IMO would learn sparse mask layers to remove irrelevant features for prediction, where the remaining features keep invariant. Additionally, IMO has an attention module at the token level to focus on tokens that are useful for prediction. Our comprehensive experiments show that IMO substantially outperforms strong baselines in terms of various evaluation metrics and settings.

Xinbang Dai, Huikang Hu, Yuncheng Hua et al.

Retrieval-augmented generation (RAG) systems face critical challenges in balancing internal (parametric) and external (retrieved) knowledge, especially when these sources conflict or are unreliable. To analyze these scenarios comprehensively, we construct the Trustworthiness Response Dataset (TRD) with 36,266 questions spanning four RAG settings. We reveal that existing approaches address isolated scenarios-prioritizing one knowledge source, naively merging both, or refusing answers-but lack a unified framework to handle different real-world conditions simultaneously. Therefore, we propose the BRIDGE framework, which dynamically determines a comprehensive response strategy of large language models (LLMs). BRIDGE leverages an adaptive weighting mechanism named soft bias to guide knowledge collection, followed by a Maximum Soft-bias Decision Tree to evaluate knowledge and select optimal response strategies (trust internal/external knowledge, or refuse). Experiments show BRIDGE outperforms baselines by 5-15% in accuracy while maintaining balanced performance across all scenarios. Our work provides an effective solution for LLMs' trustworthy responses in real-world RAG applications.

Yuncheng Hua, Sion Weatherhead, Mehdi Jafari et al.

In this paper, we present SOCIA-Nabla, an end-to-end, agentic framework that treats simulator construction asinstance optimization over code within a textual computation graph. Specialized LLM-driven agents are embedded as graph nodes, and a workflow manager executes a loss-driven loop: code synthesis -> execution -> evaluation -> code repair. The optimizer performs Textual-Gradient Descent (TGD), while human-in-the-loop interaction is reserved for task-spec confirmation, minimizing expert effort and keeping the code itself as the trainable object. Across three CPS tasks, i.e., User Modeling, Mask Adoption, and Personal Mobility, SOCIA-Nabla attains state-of-the-art overall accuracy. By unifying multi-agent orchestration with a loss-aligned optimization view, SOCIA-Nabla converts brittle prompt pipelines into reproducible, constraint-aware simulator code generation that scales across domains and simulation granularities. This work is under review, and we will release the code soon.

Yuncheng Hua, Sion Weatherhead, Mehdi Jafari et al.

In this paper, we present SOCIA-$\nabla$, an end-to-end, agentic framework that treats simulator construction asinstance optimization over code within a textual computation graph. Specialized LLM-driven agents are embedded as graph nodes, and a workflow manager executes a loss-driven loop: code synthesis -> execution -> evaluation -> code repair. The optimizer performs Textual-Gradient Descent (TGD), while human-in-the-loop interaction is reserved for task-spec confirmation, minimizing expert effort and keeping the code itself as the trainable object. Across three CPS tasks, i.e., User Modeling, Mask Adoption, and Personal Mobility, SOCIA-$\nabla$ attains state-of-the-art overall accuracy. By unifying multi-agent orchestration with a loss-aligned optimization view, SOCIA-$\nabla$ converts brittle prompt pipelines into reproducible, constraint-aware simulator code generation that scales across domains and simulation granularities. We will release the code soon.

Vy Vo, Lizhen Qu, Tao Feng et al.

Identifying cause-and-effect relationships is critical to understanding real-world dynamics and ultimately causal reasoning. Existing methods for identifying event causality in NLP, including those based on Large Language Models (LLMs), exhibit difficulties in out-of-distribution settings due to the limited scale and heavy reliance on lexical cues within available benchmarks. Modern benchmarks, inspired by probabilistic causal inference, have attempted to construct causal graphs of events as a robust representation of causal knowledge, where \texttt{CRAB} \citep{romanou2023crab} is one such recent benchmark along this line. In this paper, we introduce \texttt{ACCESS}, a benchmark designed for discovery and reasoning over abstract causal events. Unlike existing resources, \texttt{ACCESS} focuses on causality of everyday life events on the abstraction level. We propose a pipeline for identifying abstractions for event generalizations from \texttt{GLUCOSE} \citep{mostafazadeh-etal-2020-glucose}, a large-scale dataset of implicit commonsense causal knowledge, from which we subsequently extract $1,4$K causal pairs. Our experiments highlight the ongoing challenges of using statistical methods and/or LLMs for automatic abstraction identification and causal discovery in NLP. Nonetheless, we demonstrate that the abstract causal knowledge provided in \texttt{ACCESS} can be leveraged for enhancing QA reasoning performance in LLMs.

Yongrui Chen, Huiying Li, Yuncheng Hua et al.

Formal query building is an important part of complex question answering over knowledge bases. It aims to build correct executable queries for questions. Recent methods try to rank candidate queries generated by a state-transition strategy. However, this candidate generation strategy ignores the structure of queries, resulting in a considerable number of noisy queries. In this paper, we propose a new formal query building approach that consists of two stages. In the first stage, we predict the query structure of the question and leverage the structure to constrain the generation of the candidate queries. We propose a novel graph generation framework to handle the structure prediction task and design an encoder-decoder model to predict the argument of the predetermined operation in each generative step. In the second stage, we follow the previous methods to rank the candidate queries. The experimental results show that our formal query building approach outperforms existing methods on complex questions while staying competitive on simple questions.

Yuncheng Hua, Yuan-Fang Li, Guilin Qi et al.

Question answering is an effective method for obtaining information from knowledge bases (KB). In this paper, we propose the Neural-Symbolic Complex Question Answering (NS-CQA) model, a data-efficient reinforcement learning framework for complex question answering by using only a modest number of training samples. Our framework consists of a neural generator and a symbolic executor that, respectively, transforms a natural-language question into a sequence of primitive actions, and executes them over the knowledge base to compute the answer. We carefully formulate a set of primitive symbolic actions that allows us to not only simplify our neural network design but also accelerate model convergence. To reduce search space, we employ the copy and masking mechanisms in our encoder-decoder architecture to drastically reduce the decoder output vocabulary and improve model generalizability. We equip our model with a memory buffer that stores high-reward promising programs. Besides, we propose an adaptive reward function. By comparing the generated trial with the trials stored in the memory buffer, we derive the curriculum-guided reward bonus, i.e., the proximity and the novelty. To mitigate the sparse reward problem, we combine the adaptive reward and the reward bonus, reshaping the sparse reward into dense feedback. Also, we encourage the model to generate new trials to avoid imitating the spurious trials while making the model remember the past high-reward trials to improve data efficiency. Our NS-CQA model is evaluated on two datasets: CQA, a recent large-scale complex question answering dataset, and WebQuestionsSP, a multi-hop question answering dataset. On both datasets, our model outperforms the state-of-the-art models. Notably, on CQA, NS-CQA performs well on questions with higher complexity, while only using approximately 1% of the total training samples.