Lu Wang

Jian Mu, Chaoyun Zhang, Chiming Ni et al.

We introduce GUI-360$^\circ$, a large-scale, comprehensive dataset and benchmark suite designed to advance computer-using agents (CUAs). CUAs present unique challenges and is constrained by three persistent gaps: a scarcity of real-world CUA tasks, the lack of automated collection-and-annotation pipelines for multi-modal trajectories, and the absence of a unified benchmark that jointly evaluates GUI grounding, screen parsing, and action prediction. GUI-360$^\circ$ addresses these gaps with an LLM-augmented, largely automated pipeline for query sourcing, environment-template construction, task instantiation, batched execution, and LLM-driven quality filtering. The released corpus contains over 1.2M executed action steps across thousands of trajectories in popular Windows office applications, and includes full-resolution screenshots, accessibility metadata when available, instantiated goals, intermediate reasoning traces, and both successful and failed action trajectories. The dataset supports three canonical tasks, GUI grounding, screen parsing, and action prediction, and a hybrid GUI+API action space that reflects modern agent designs. Benchmarking state-of-the-art vision--language models on GUI-360$^\circ$ reveals substantial out-of-the-box shortcomings in grounding and action prediction; supervised fine-tuning and reinforcement learning yield significant gains but do not close the gap to human-level reliability. We release GUI-360$^\circ$ and accompanying code to facilitate reproducible research and accelerate progress on robust desktop CUAs. The full dataset has been made public on https://huggingface.co/datasets/vyokky/GUI-360.

Chaoyun Zhang, He Huang, Chiming Ni et al.

Recent Computer-Using Agents (CUAs), powered by multimodal large language models (LLMs), offer a promising direction for automating complex desktop workflows through natural language. However, most existing CUAs remain conceptual prototypes, hindered by shallow OS integration, fragile screenshot-based interaction, and disruptive execution. We present UFO2, a multiagent AgentOS for Windows desktops that elevates CUAs into practical, system-level automation. UFO2 features a centralized HostAgent for task decomposition and coordination, alongside a collection of application-specialized AppAgent equipped with native APIs, domain-specific knowledge, and a unified GUI--API action layer. This architecture enables robust task execution while preserving modularity and extensibility. A hybrid control detection pipeline fuses Windows UI Automation (UIA) with vision-based parsing to support diverse interface styles. Runtime efficiency is further enhanced through speculative multi-action planning, reducing per-step LLM overhead. Finally, a Picture-in-Picture (PiP) interface enables automation within an isolated virtual desktop, allowing agents and users to operate concurrently without interference. We evaluate UFO2 across over 20 real-world Windows applications, demonstrating substantial improvements in robustness and execution accuracy over prior CUAs. Our results show that deep OS integration unlocks a scalable path toward reliable, user-aligned desktop automation.

Sarah Jabbour, Trenton Chang, Anindya Das Antar et al.

Generative AI (GenAI) models have become vital across industries, yet current evaluation methods have not adapted to their widespread use. Traditional evaluations often rely on benchmarks and fixed datasets, frequently failing to reflect real-world performance, which creates a gap between lab-tested outcomes and practical applications. This white paper proposes a comprehensive framework for how we should evaluate real-world GenAI systems, emphasizing diverse, evolving inputs and holistic, dynamic, and ongoing assessment approaches. The paper offers guidance for practitioners on how to design evaluation methods that accurately reflect real-time capabilities, and provides policymakers with recommendations for crafting GenAI policies focused on societal impacts, rather than fixed performance numbers or parameter sizes. We advocate for holistic frameworks that integrate performance, fairness, and ethics and the use of continuous, outcome-oriented methods that combine human and automated assessments while also being transparent to foster trust among stakeholders. Implementing these strategies ensures GenAI models are not only technically proficient but also ethically responsible and impactful.

Lu Wang, Claire Cardie

This paper addresses the problem of summarizing decisions in spoken meetings: our goal is to produce a concise {\it decision abstract} for each meeting decision. We explore and compare token-level and dialogue act-level automatic summarization methods using both unsupervised and supervised learning frameworks. In the supervised summarization setting, and given true clusterings of decision-related utterances, we find that token-level summaries that employ discourse context can approach an upper bound for decision abstracts derived directly from dialogue acts. In the unsupervised summarization setting,we find that summaries based on unsupervised partitioning of decision-related utterances perform comparably to those based on partitions generated using supervised techniques (0.22 ROUGE-F1 using LDA-based topic models vs. 0.23 using SVMs).

Lu Wang, Claire Cardie

We present a novel unsupervised framework for focused meeting summarization that views the problem as an instance of relation extraction. We adapt an existing in-domain relation learner (Chen et al., 2011) by exploiting a set of task-specific constraints and features. We evaluate the approach on a decision summarization task and show that it outperforms unsupervised utterance-level extractive summarization baselines as well as an existing generic relation-extraction-based summarization method. Moreover, our approach produces summaries competitive with those generated by supervised methods in terms of the standard ROUGE score.

Lu Wang, Claire Cardie

We present a token-level decision summarization framework that utilizes the latent topic structures of utterances to identify "summary-worthy" words. Concretely, a series of unsupervised topic models is explored and experimental results show that fine-grained topic models, which discover topics at the utterance-level rather than the document-level, can better identify the gist of the decision-making process. Moreover, our proposed token-level summarization approach, which is able to remove redundancies within utterances, outperforms existing utterance ranking based summarization methods. Finally, context information is also investigated to add additional relevant information to the summary.

Lu Wang, Hema Raghavan, Vittorio Castelli et al.

We consider the problem of using sentence compression techniques to facilitate query-focused multi-document summarization. We present a sentence-compression-based framework for the task, and design a series of learning-based compression models built on parse trees. An innovative beam search decoder is proposed to efficiently find highly probable compressions. Under this framework, we show how to integrate various indicative metrics such as linguistic motivation and query relevance into the compression process by deriving a novel formulation of a compression scoring function. Our best model achieves statistically significant improvement over the state-of-the-art systems on several metrics (e.g. 8.0% and 5.4% improvements in ROUGE-2 respectively) for the DUC 2006 and 2007 summarization task.

Lu Wang, Claire Cardie

We investigate the novel task of online dispute detection and propose a sentiment analysis solution to the problem: we aim to identify the sequence of sentence-level sentiments expressed during a discussion and to use them as features in a classifier that predicts the DISPUTE/NON-DISPUTE label for the discussion as a whole. We evaluate dispute detection approaches on a newly created corpus of Wikipedia Talk page disputes and find that classifiers that rely on our sentiment tagging features outperform those that do not. The best model achieves a very promising F1 score of 0.78 and an accuracy of 0.80.

Lu Wang, Hema Raghavan, Claire Cardie et al.

We present a submodular function-based framework for query-focused opinion summarization. Within our framework, relevance ordering produced by a statistical ranker, and information coverage with respect to topic distribution and diverse viewpoints are both encoded as submodular functions. Dispersion functions are utilized to minimize the redundancy. We are the first to evaluate different metrics of text similarity for submodularity-based summarization methods. By experimenting on community QA and blog summarization, we show that our system outperforms state-of-the-art approaches in both automatic evaluation and human evaluation. A human evaluation task is conducted on Amazon Mechanical Turk with scale, and shows that our systems are able to generate summaries of high overall quality and information diversity.

Lu Wang, Claire Cardie, Galen Marchetti

Existing timeline generation systems for complex events consider only information from traditional media, ignoring the rich social context provided by user-generated content that reveals representative public interests or insightful opinions. We instead aim to generate socially-informed timelines that contain both news article summaries and selected user comments. We present an optimization framework designed to balance topical cohesion between the article and comment summaries along with their informativeness and coverage of the event. Automatic evaluations on real-world datasets that cover four complex events show that our system produces more informative timelines than state-of-the-art systems. In human evaluation, the associated comment summaries are furthermore rated more insightful than editor's picks and comments ranked highly by users.