Md Tahmid Rahman Laskar

Md Tahmid Rahman Laskar, Xue-Yong Fu, Cheng Chen et al.

This paper studies how to effectively build meeting summarization systems for real-world usage using large language models (LLMs). For this purpose, we conduct an extensive evaluation and comparison of various closed-source and open-source LLMs, namely, GPT-4, GPT- 3.5, PaLM-2, and LLaMA-2. Our findings reveal that most closed-source LLMs are generally better in terms of performance. However, much smaller open-source models like LLaMA- 2 (7B and 13B) could still achieve performance comparable to the large closed-source models even in zero-shot scenarios. Considering the privacy concerns of closed-source models for only being accessible via API, alongside the high cost associated with using fine-tuned versions of the closed-source models, the opensource models that can achieve competitive performance are more advantageous for industrial use. Balancing performance with associated costs and privacy concerns, the LLaMA-2-7B model looks more promising for industrial usage. In sum, this paper offers practical insights on using LLMs for real-world business meeting summarization, shedding light on the trade-offs between performance and cost.

Mohsinul Kabir, Mohammed Saidul Islam, Md Tahmid Rahman Laskar et al.

Large Language Models (LLMs) have emerged as one of the most important breakthroughs in NLP for their impressive skills in language generation and other language-specific tasks. Though LLMs have been evaluated in various tasks, mostly in English, they have not yet undergone thorough evaluation in under-resourced languages such as Bengali (Bangla). To this end, this paper introduces BenLLM-Eval, which consists of a comprehensive evaluation of LLMs to benchmark their performance in the Bengali language that has modest resources. In this regard, we select various important and diverse Bengali NLP tasks, such as text summarization, question answering, paraphrasing, natural language inference, transliteration, text classification, and sentiment analysis for zero-shot evaluation of popular LLMs, namely, GPT-3.5, LLaMA-2-13b-chat, and Claude-2. Our experimental results demonstrate that while in some Bengali NLP tasks, zero-shot LLMs could achieve performance on par, or even better than current SOTA fine-tuned models; in most tasks, their performance is quite poor (with the performance of open-source LLMs like LLaMA-2-13b-chat being significantly bad) in comparison to the current SOTA results. Therefore, it calls for further efforts to develop a better understanding of LLMs in modest-resourced languages like Bengali.

Mizanur Rahman, Mohammed Saidul Islam, Md Tahmid Rahman Laskar et al.

Text-to-Visualization (Text2Vis) systems translate natural language queries over tabular data into concise answers and executable visualizations. While closed-source LLMs generate functional code, the resulting charts often lack semantic alignment and clarity, qualities that can only be assessed post-execution. Open-source models struggle even more, frequently producing non-executable or visually poor outputs. Although supervised fine-tuning can improve code executability, it fails to enhance overall visualization quality, as traditional SFT loss cannot capture post-execution feedback. To address this gap, we propose RL-Text2Vis, the first reinforcement learning framework for Text2Vis generation. Built on Group Relative Policy Optimization (GRPO), our method uses a novel multi-objective reward that jointly optimizes textual accuracy, code validity, and visualization quality using post-execution feedback. By training Qwen2.5 models (7B and 14B), RL-Text2Vis achieves a 22% relative improvement in chart quality over GPT-4o on the Text2Vis benchmark and boosts code execution success from 78% to 97% relative to its zero-shot baseline. Our models significantly outperform strong zero-shot and supervised baselines and also demonstrate robust generalization to out-of-domain datasets like VIS-Eval and NVBench. These results establish GRPO as an effective strategy for structured, multimodal reasoning in visualization generation. We release our code at https://github.com/vis-nlp/RL-Text2Vis.

Md Tahmid Rahman Laskar, Sawsan Alqahtani, M Saiful Bari et al.

Large Language Models (LLMs) have recently gained significant attention due to their remarkable capabilities in performing diverse tasks across various domains. However, a thorough evaluation of these models is crucial before deploying them in real-world applications to ensure they produce reliable performance. Despite the well-established importance of evaluating LLMs in the community, the complexity of the evaluation process has led to varied evaluation setups, causing inconsistencies in findings and interpretations. To address this, we systematically review the primary challenges and limitations causing these inconsistencies and unreliable evaluations in various steps of LLM evaluation. Based on our critical review, we present our perspectives and recommendations to ensure LLM evaluations are reproducible, reliable, and robust.

Mohammed Saidul Islam, Md Tahmid Rahman Laskar, Md Rizwan Parvez et al.

Data-driven storytelling is a powerful method for conveying insights by combining narrative techniques with visualizations and text. These stories integrate visual aids, such as highlighted bars and lines in charts, along with textual annotations explaining insights. However, creating such stories requires a deep understanding of the data and meticulous narrative planning, often necessitating human intervention, which can be time-consuming and mentally taxing. While Large Language Models (LLMs) excel in various NLP tasks, their ability to generate coherent and comprehensive data stories remains underexplored. In this work, we introduce a novel task for data story generation and a benchmark containing 1,449 stories from diverse sources. To address the challenges of crafting coherent data stories, we propose a multiagent framework employing two LLM agents designed to replicate the human storytelling process: one for understanding and describing the data (Reflection), generating the outline, and narration, and another for verification at each intermediary step. While our agentic framework generally outperforms non-agentic counterparts in both model-based and human evaluations, the results also reveal unique challenges in data story generation.

Abeer Badawi, Md Tahmid Rahman Laskar, Elahe Rahimi et al.

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer potential for accessible emotional assistance, their reliability, therapeutic relevance, and alignment with human standards remain challenging to address. This paper introduces a human-grounded evaluation methodology designed to assess LLM generated responses in therapeutic dialogue. Our approach involved curating a dataset of 500 mental health conversations from datasets with real-world scenario questions and evaluating the responses generated by nine diverse LLMs, including closed source and open source models. More specifically, these responses were evaluated by two psychiatric trained experts, who independently rated each on a 5 point Likert scale across a comprehensive 6 attribute rubric. This rubric captures Cognitive Support and Affective Resonance, providing a multidimensional perspective on therapeutic quality. Our analysis reveals that LLMs provide strong cognitive reliability by producing safe, coherent, and clinically appropriate information, but they demonstrate unstable affective alignment. Although closed source models (e.g., GPT-4o) offer balanced therapeutic responses, open source models show greater variability and emotional flatness. We reveal a persistent cognitive-affective gap and highlight the need for failure aware, clinically grounded evaluation frameworks that prioritize relational sensitivity alongside informational accuracy in mental health oriented LLMs. We advocate for balanced evaluation protocols with human in the loop that center on therapeutic sensitivity and provide a framework to guide the responsible design and clinical oversight of mental health oriented conversational AI.

Israt Jahan, Md Tahmid Rahman Laskar, Chun Peng et al.

Recently, Large Language Models (LLM) have demonstrated impressive capability to solve a wide range of tasks. However, despite their success across various tasks, no prior work has investigated their capability in the biomedical domain yet. To this end, this paper aims to evaluate the performance of LLMs on benchmark biomedical tasks. For this purpose, we conduct a comprehensive evaluation of 4 popular LLMs in 6 diverse biomedical tasks across 26 datasets. To the best of our knowledge, this is the first work that conducts an extensive evaluation and comparison of various LLMs in the biomedical domain. Interestingly, we find based on our evaluation that in biomedical datasets that have smaller training sets, zero-shot LLMs even outperform the current state-of-the-art fine-tuned biomedical models. This suggests that pretraining on large text corpora makes LLMs quite specialized even in the biomedical domain. We also find that not a single LLM can outperform other LLMs in all tasks, with the performance of different LLMs may vary depending on the task. While their performance is still quite poor in comparison to the biomedical models that were fine-tuned on large training sets, our findings demonstrate that LLMs have the potential to be a valuable tool for various biomedical tasks that lack large annotated data.

Mohsinul Kabir, Tasnim Ahmed, Md. Bakhtiar Hasan et al.

Mental health research through data-driven methods has been hindered by a lack of standard typology and scarcity of adequate data. In this study, we leverage the clinical articulation of depression to build a typology for social media texts for detecting the severity of depression. It emulates the standard clinical assessment procedure Diagnostic and Statistical Manual of Mental Disorders (DSM-5) and Patient Health Questionnaire (PHQ-9) to encompass subtle indications of depressive disorders from tweets. Along with the typology, we present a new dataset of 40191 tweets labeled by expert annotators. Each tweet is labeled as 'non-depressed' or 'depressed'. Moreover, three severity levels are considered for 'depressed' tweets: (1) mild, (2) moderate, and (3) severe. An associated confidence score is provided with each label to validate the quality of annotation. We examine the quality of the dataset via representing summary statistics while setting strong baseline results using attention-based models like BERT and DistilBERT. Finally, we extensively address the limitations of the study to provide directions for further research.

Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu et al.

Telephone transcription data can be very noisy due to speech recognition errors, disfluencies, etc. Not only that annotating such data is very challenging for the annotators, but also such data may have lots of annotation errors even after the annotation job is completed, resulting in a very poor model performance. In this paper, we present an active learning framework that leverages human in the loop learning to identify data samples from the annotated dataset for re-annotation that are more likely to contain annotation errors. In this way, we largely reduce the need for data re-annotation for the whole dataset. We conduct extensive experiments with our proposed approach for Named Entity Recognition and observe that by re-annotating only about 6% training instances out of the whole dataset, the F1 score for a certain entity type can be significantly improved by about 25%.

Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar et al.

We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic speech recognition. We first fine-tune LUKE, a state-of-the-art Named Entity Recognition (NER) model, on a limited amount of transcripts, then use it as the teacher model to teach a smaller DistilBERT-based student model using a large amount of weakly labeled data and a small amount of human-annotated data. The model achieves high accuracy while also satisfying the practical constraints for inclusion in a commercial telephony product: realtime performance when deployed on cost-effective CPUs rather than GPUs.

Israt Jahan, Md Tahmid Rahman Laskar, Chun Peng et al.

ChatGPT is a large language model developed by OpenAI. Despite its impressive performance across various tasks, no prior work has investigated its capability in the biomedical domain yet. To this end, this paper aims to evaluate the performance of ChatGPT on various benchmark biomedical tasks, such as relation extraction, document classification, question answering, and summarization. To the best of our knowledge, this is the first work that conducts an extensive evaluation of ChatGPT in the biomedical domain. Interestingly, we find based on our evaluation that in biomedical datasets that have smaller training sets, zero-shot ChatGPT even outperforms the state-of-the-art fine-tuned generative transformer models, such as BioGPT and BioBART. This suggests that ChatGPT's pre-training on large text corpora makes it quite specialized even in the biomedical domain. Our findings demonstrate that ChatGPT has the potential to be a valuable tool for various tasks in the biomedical domain that lack large annotated data.

Raian Rahman, Rizvi Hasan, Abdullah Al Farhad et al.

Automatic chart to text summarization is an effective tool for the visually impaired people along with providing precise insights of tabular data in natural language to the user. A large and well-structured dataset is always a key part for data driven models. In this paper, we propose ChartSumm: a large-scale benchmark dataset consisting of a total of 84,363 charts along with their metadata and descriptions covering a wide range of topics and chart types to generate short and long summaries. Extensive experiments with strong baseline models show that even though these models generate fluent and informative summaries by achieving decent scores in various automatic evaluation metrics, they often face issues like suffering from hallucination, missing out important data points, in addition to incorrect explanation of complex trends in the charts. We also investigated the potential of expanding ChartSumm to other languages using automated translation tools. These make our dataset a challenging benchmark for future research.

Xue-Yong Fu, Md Tahmid Rahman Laskar, Cheng Chen et al.

In recent years, Large Language Models (LLMs) have gained immense attention due to their notable emergent capabilities, surpassing those seen in earlier language models. A particularly intriguing application of LLMs is their role as evaluators for texts produced by various generative models. In this study, we delve into the potential of LLMs as reliable assessors of factual consistency in summaries generated by text-generation models. Initially, we introduce an innovative approach for factuality assessment using LLMs. This entails employing a singular LLM for the entirety of the question-answering-based factuality scoring process. Following this, we examine the efficacy of various LLMs in direct factuality scoring, benchmarking them against traditional measures and human annotations. Contrary to initial expectations, our results indicate a lack of significant correlations between factuality metrics and human evaluations, specifically for GPT-4 and PaLM-2. Notable correlations were only observed with GPT-3.5 across two factuality subcategories. These consistent findings across various factual error categories suggest a fundamental limitation in the current LLMs' capability to accurately gauge factuality. This version presents the information more concisely while maintaining the main points and findings of the original text.

Md Tahmid Rahman Laskar, Cheng Chen, Aliaksandr Martsinovich et al.

An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for efficient real-time inference in production environments is a challenging task. In this work, we present a neural entity linking system that connects the product and organization type entities in business conversations to their corresponding Wikipedia and Wikidata entries. The proposed system leverages Elasticsearch to ensure inference efficiency when deployed in a resource limited cloud machine, and obtains significant improvements in terms of inference speed and memory consumption while retaining high accuracy.

Md Tahmid Rahman Laskar, Mizanur Rahman, Israt Jahan et al.

Debatepedia is a publicly available dataset consisting of arguments and counter-arguments on controversial topics that has been widely used for the single-document query-focused abstractive summarization task in recent years. However, it has been recently found that this dataset is limited by noise and even most queries in this dataset do not have any relevance to the respective document. In this paper, we present a methodology for cleaning the Debatepedia dataset by leveraging the generative power of large language models to make it suitable for query-focused abstractive summarization. More specifically, we harness the language generation capabilities of ChatGPT to regenerate its queries. We evaluate the effectiveness of the proposed ChatGPT annotated version of the Debatepedia dataset using several benchmark summarization models and demonstrate that the newly annotated version of Debatepedia outperforms the original dataset in terms of both query relevance as well as summary generation quality. We will make this annotated and cleaned version of the dataset publicly available.

Md Tahmid Rahman Laskar, Xue-Yong Fu, Seyyed Saeed Sarfjoo et al.

Voice agents increasingly require reliable tool use from speech, whereas prominent tool-calling benchmarks remain text-based. We study whether verified text benchmarks can be converted into controlled audio-based tool calling evaluations without re-annotating the tool schema and gold labels. Our dataset-agnostic framework uses text-to-speech, speaker variation, and environmental noise to create paired text-audio instances while preserving the original dataset annotations. Based on extensive evaluation of 7 omni-modal models on audio-converted versions of Confetti and When2Call, our framework demonstrates that the performance is strongly model- and task-dependent: Gemini-3.1-Flash-Live obtains the highest Confetti score (70.4), whereas GPT-Realtime-1.5 performs best on When2Call (71.9). On Confetti, the text-to-voice gap ranges from 1.8 points for Qwen3-Omni to 4.8 points for GPT-Realtime-1.5. A targeted analysis of failure cases demonstrates that degradations most often reflect misunderstandings of argument values in the speech. Considering real-world deployment scenarios, we further report text-only results, an ambiguity-based reformulation stress test, and a reference-free LLM-as-judge protocol validated against human preferences. Notably, we find that open-source Qwen3 judges with at least 8B parameters exceed 80% agreement with proprietary judges, supporting privacy-preserving evaluation. Overall, our framework provides a verifiable and reproducible first-stage diagnostic that complements purpose-built audio corpora.

Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar et al.

Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.

Ahmed Masry, Mohammed Saidul Islam, Mahir Ahmed et al.

Charts are ubiquitous, as people often use them to analyze data, answer questions, and discover critical insights. However, performing complex analytical tasks with charts requires significant perceptual and cognitive effort. Chart Question Answering (CQA) systems automate this process by enabling models to interpret and reason with visual representations of data. However, existing benchmarks like ChartQA lack real-world diversity and have recently shown performance saturation with modern large vision-language models (LVLMs). To address these limitations, we introduce ChartQAPro, a new benchmark that includes 1,341 charts from 157 diverse sources, spanning various chart types, including infographics and dashboards, and featuring 1,948 questions in various types, such as multiple-choice, conversational, hypothetical, and unanswerable questions, to better reflect real-world challenges. Our evaluations with 21 models show a substantial performance drop for LVLMs on ChartQAPro; e.g., Claude Sonnet 3.5 scores 90.5% on ChartQA but only 55.81% on ChartQAPro, underscoring the complexity of chart reasoning. We complement our findings with detailed error analyses and ablation studies, identifying key challenges and opportunities for advancing LVLMs in chart understanding and reasoning. We release ChartQAPro at https://github.com/vis-nlp/ChartQAPro.

Gundeep Singh, Parsa Kavehzadeh, Jing Xia et al.

Enterprise analytics aims to make organizational data accessible for decision-making, yet non-technical users still face barriers when using traditional business intelligence tools or Text-to-SQL systems. While recent Text-to-SQL approaches based on Large Language Models (LLMs) promise natural language access to structured data, they fall short in enterprise settings where analytics pipelines rely on governed APIs rather than raw databases. In practice, these APIs encapsulate complex business logic to ensure consistency, auditability, and security. However, delegating mathematical or aggregation logic to an LLM introduces reliability and compliance risks. To this end, we present Analytic Agent, an LLM-based agentic system that translates natural language intents into secure interactions with enterprise analytics APIs. Evaluated on 90 real enterprise use cases constructed by domain experts, it reliably interprets user goals, validates permissions, executes governed queries, and generates compliant visualizations through multi-step reasoning and policy-aware orchestration.

Md Tahmid Rahman Laskar, Israt Jahan, Elham Dolatabadi et al.

Large Language Models (LLMs) have demonstrated impressive performance in biomedical relation extraction, even in zero-shot scenarios. However, evaluating LLMs in this task remains challenging due to their ability to generate human-like text, often producing synonyms or abbreviations of gold-standard answers, making traditional automatic evaluation metrics unreliable. On the other hand, while human evaluation is more reliable, it is costly and time-consuming, making it impractical for real-world applications. This paper investigates the use of LLMs-as-the-Judge as an alternative evaluation method for biomedical relation extraction. We benchmark 8 LLMs as judges to evaluate the responses generated by 5 other LLMs across 3 biomedical relation extraction datasets. Unlike other text-generation tasks, we observe that LLM-based judges perform quite poorly (usually below 50% accuracy) in the biomedical relation extraction task. Our findings reveal that it happens mainly because relations extracted by LLMs do not adhere to any standard format. To address this, we propose structured output formatting for LLM-generated responses that helps LLM-Judges to improve their performance by about 15% (on average). We also introduce a domain adaptation technique to further enhance LLM-Judge performance by effectively transferring knowledge between datasets. We release both our human-annotated and LLM-annotated judgment data (36k samples in total) for public use here: https://github.com/tahmedge/llm_judge_biomedical_re.

Md Tahmid Rahman Laskar, Elena Khasanova, Xue-Yong Fu et al.

This work focuses on the task of query-based meeting summarization in which the summary of a context (meeting transcript) is generated in response to a specific query. When using Large Language Models (LLMs) for this task, usually a new call to the LLM inference endpoint/API is triggered for each new query, even if the context stays the same. However, repeated calls to the LLM inference endpoints would significantly increase the costs of using them in production, making LLMs impractical for many real-world use cases. To address this problem, in this paper, we investigate whether combining the queries for the same input context in a single prompt to minimize repeated calls can be successfully used in meeting summarization. In this regard, we conduct extensive experiments by comparing the performance of various popular LLMs: GPT-4, Gemini, Claude-3, LLaMA-2, Mistral, Phi-3, and Qwen-2 in single-query and multi-query settings. We observe that 100% reliability in generating the response in the expected format is usually limited to certain closed-source LLMs, with most open-source LLMs lagging behind (except a few 7B parameters LLMs like Mistral and Phi-3). We conclude that multi-query prompting could be useful to significantly optimize the inference costs in meeting summarization.

Md Tahmid Rahman Laskar, Mohammed Saidul Islam, Mir Tafseer Nayeem et al.

Automatic evaluators such as reward models play a central role in the alignment and evaluation of large vision-language models (LVLMs). Despite their growing importance, these evaluators are almost exclusively assessed on English-centric benchmarks, leaving open the question of how well these evaluators generalize across languages. To answer this question, we introduce MM-JudgeBench, the first large-scale benchmark for multilingual and multimodal judge model evaluation, which includes over 60K pairwise preference instances spanning 25 typologically diverse languages. MM-JudgeBench integrates two complementary subsets: a general vision-language preference evaluation subset extending VL-RewardBench, and a chart-centric visual-text reasoning subset derived from OpenCQA, enabling systematic analysis of reward models (i.e., LVLM judges) across diverse settings. We additionally release a multilingual training set derived from MM-RewardBench, disjoint from our evaluation data, to support domain adaptation. By evaluating 22 LVLMs (15 open-source, 7 proprietary), we uncover substantial cross-lingual performance variance in our proposed benchmark. Our analysis further shows that model size and architecture are poor predictors of multilingual robustness, and that even state-of-the-art LVLM judges exhibit inconsistent behavior across languages. Together, these findings expose fundamental limitations of current reward modeling and underscore the necessity of multilingual, multimodal benchmarks for developing reliable automated evaluators.

Israt Jahan, Md Tahmid Rahman Laskar, Chun Peng et al.

This paper presents a comprehensive evaluation of cost-efficient Large Language Models (LLMs) for diverse biomedical tasks spanning both text and image modalities. We evaluated a range of closed-source and open-source LLMs on tasks such as biomedical text classification and generation, question answering, and multimodal image processing. Our experimental findings indicate that there is no single LLM that can consistently outperform others across all tasks. Instead, different LLMs excel in different tasks. While some closed-source LLMs demonstrate strong performance on specific tasks, their open-source counterparts achieve comparable results (sometimes even better), with additional benefits like faster inference and enhanced privacy. Our experimental results offer valuable insights for selecting models that are optimally suited for specific biomedical applications.

Md Tahmid Rahman Laskar, Mohammed Saidul Islam, Ridwan Mahbub et al.

Charts are ubiquitous as they help people understand and reason with data. Recently, various downstream tasks, such as chart question answering, chart2text, and fact-checking, have emerged. Large Vision-Language Models (LVLMs) show promise in tackling these tasks, but their evaluation is costly and time-consuming, limiting real-world deployment. While using LVLMs as judges to assess the chart comprehension capabilities of other LVLMs could streamline evaluation processes, challenges like proprietary datasets, restricted access to powerful models, and evaluation costs hinder their adoption in industrial settings. To this end, we present a comprehensive evaluation of 13 open-source LVLMs as judges for diverse chart comprehension and reasoning tasks. We design both pairwise and pointwise evaluation tasks covering criteria like factual correctness, informativeness, and relevancy. Additionally, we analyze LVLM judges based on format adherence, positional consistency, length bias, and instruction-following. We focus on cost-effective LVLMs (<10B parameters) suitable for both research and commercial use, following a standardized evaluation protocol and rubric to measure the LVLM judge's accuracy. Experimental results reveal notable variability: while some open LVLM judges achieve GPT-4-level evaluation performance (about 80% agreement with GPT-4 judgments), others struggle (below ~10% agreement). Our findings highlight that state-of-the-art open-source LVLMs can serve as cost-effective automatic evaluators for chart-related tasks, though biases such as positional preference and length bias persist.

Abeer Badawi, Elahe Rahimi, Md Tahmid Rahman Laskar et al.

Evaluating Large Language Models (LLMs) for mental health support is challenging due to the emotionally and cognitively complex nature of therapeutic dialogue. Existing benchmarks are limited in scale, reliability, often relying on synthetic or social media data, and lack frameworks to assess when automated judges can be trusted. To address the need for large-scale dialogue datasets and judge reliability assessment, we introduce two benchmarks that provide a framework for generation and evaluation. MentalBench-100k consolidates 10,000 one-turn conversations from three real scenarios datasets, each paired with nine LLM-generated responses, yielding 100,000 response pairs. MentalAlign-70k}reframes evaluation by comparing four high-performing LLM judges with human experts across 70,000 ratings on seven attributes, grouped into Cognitive Support Score (CSS) and Affective Resonance Score (ARS). We then employ the Affective Cognitive Agreement Framework, a statistical methodology using intraclass correlation coefficients (ICC) with confidence intervals to quantify agreement, consistency, and bias between LLM judges and human experts. Our analysis reveals systematic inflation by LLM judges, strong reliability for cognitive attributes such as guidance and informativeness, reduced precision for empathy, and some unreliability in safety and relevance. Our contributions establish new methodological and empirical foundations for reliable, large-scale evaluation of LLMs in mental health. We release the benchmarks and codes at: https://github.com/abeerbadawi/MentalBench/

Mizanur Rahman, Md Tahmid Rahman Laskar, Shafiq Joty et al.

Automated data visualization plays a crucial role in simplifying data interpretation, enhancing decision-making, and improving efficiency. While large language models (LLMs) have shown promise in generating visualizations from natural language, the absence of comprehensive benchmarks limits the rigorous evaluation of their capabilities. We introduce Text2Vis, a benchmark designed to assess text-to-visualization models, covering 20+ chart types and diverse data science queries, including trend analysis, correlation, outlier detection, and predictive analytics. It comprises 1,985 samples, each with a data table, natural language query, short answer, visualization code, and annotated charts. The queries involve complex reasoning, conversational turns, and dynamic data retrieval. We benchmark 11 open-source and closed-source models, revealing significant performance gaps, highlighting key challenges, and offering insights for future advancements. To close this gap, we propose the first cross-modal actor-critic agentic framework that jointly refines the textual answer and visualization code, increasing GPT-4o`s pass rate from 26% to 42% over the direct approach and improving chart quality. We also introduce an automated LLM-based evaluation framework that enables scalable assessment across thousands of samples without human annotation, measuring answer correctness, code execution success, visualization readability, and chart accuracy. We release Text2Vis at https://github.com/vis-nlp/Text2Vis.

Ridwan Mahbub, Mohammed Saidul Islam, Mir Tafseer Nayeem et al.

Charts are very common for exploring data and communicating insights, but extracting key takeaways from charts and articulating them in natural language can be challenging. The chart-to-text task aims to automate this process by generating textual summaries of charts. While with the rapid advancement of large Vision-Language Models (VLMs), we have witnessed great progress in this domain, little to no attention has been given to potential biases in their outputs. This paper investigates how VLMs can amplify geo-economic biases when generating chart summaries, potentially causing societal harm. Specifically, we conduct a large-scale evaluation of geo-economic biases in VLM-generated chart summaries across 6,000 chart-country pairs from six widely used proprietary and open-source models to understand how a country's economic status influences the sentiment of generated summaries. Our analysis reveals that existing VLMs tend to produce more positive descriptions for high-income countries compared to middle- or low-income countries, even when country attribution is the only variable changed. We also find that models such as GPT-4o-mini, Gemini-1.5-Flash, and Phi-3.5 exhibit varying degrees of bias. We further explore inference-time prompt-based debiasing techniques using positive distractors but find them only partially effective, underscoring the complexity of the issue and the need for more robust debiasing strategies. Our code and dataset are publicly available here.

Jiajia Wang, Jimmy X. Huang, Xinhui Tu et al.

Recent years have witnessed a substantial increase in the use of deep learning to solve various natural language processing (NLP) problems. Early deep learning models were constrained by their sequential or unidirectional nature, such that they struggled to capture the contextual relationships across text inputs. The introduction of bidirectional encoder representations from transformers (BERT) leads to a robust encoder for the transformer model that can understand the broader context and deliver state-of-the-art performance across various NLP tasks. This has inspired researchers and practitioners to apply BERT to practical problems, such as information retrieval (IR). A survey that focuses on a comprehensive analysis of prevalent approaches that apply pretrained transformer encoders like BERT to IR can thus be useful for academia and the industry. In light of this, we revisit a variety of BERT-based methods in this survey, cover a wide range of techniques of IR, and group them into six high-level categories: (i) handling long documents, (ii) integrating semantic information, (iii) balancing effectiveness and efficiency, (iv) predicting the weights of terms, (v) query expansion, and (vi) document expansion. We also provide links to resources, including datasets and toolkits, for BERT-based IR systems. A key highlight of our survey is the comparison between BERT's encoder-based models and the latest generative Large Language Models (LLMs), such as ChatGPT, which rely on decoders. Despite the popularity of LLMs, we find that for specific tasks, finely tuned BERT encoders still outperform, and at a lower deployment cost. Finally, we summarize the comprehensive outcomes of the survey and suggest directions for future research in the area.

Xue-Yong Fu, Md Tahmid Rahman Laskar, Elena Khasanova et al.

Large Language Models (LLMs) have demonstrated impressive capabilities to solve a wide range of tasks without being explicitly fine-tuned on task-specific datasets. However, deploying LLMs in the real world is not trivial, as it requires substantial computing resources. In this paper, we investigate whether smaller, compact LLMs are a good alternative to the comparatively Larger LLMs2 to address significant costs associated with utilizing LLMs in the real world. In this regard, we study the meeting summarization task in a real-world industrial environment and conduct extensive experiments by comparing the performance of fine-tuned compact LLMs (e.g., FLAN-T5, TinyLLaMA, LiteLLaMA) with zero-shot larger LLMs (e.g., LLaMA-2, GPT-3.5, PaLM-2). We observe that most smaller LLMs, even after fine-tuning, fail to outperform larger zero-shot LLMs in meeting summarization datasets. However, a notable exception is FLAN-T5 (780M parameters), which performs on par or even better than many zero-shot Larger LLMs (from 7B to above 70B parameters), while being significantly smaller. This makes compact LLMs like FLAN-T5 a suitable cost-efficient solution for real-world industrial deployment.

Sawsan Alqahtani, Mir Tafseer Nayeem, Md Tahmid Rahman Laskar et al.

Tokenization underlies every large language model, yet it remains an under-theorized and inconsistently designed component. Common subword approaches such as Byte Pair Encoding (BPE) offer scalability but often misalign with linguistic structure, amplify bias, and waste capacity across languages and domains. This paper reframes tokenization as a core modeling decision rather than a preprocessing step. We argue for a context-aware framework that integrates tokenizer and model co-design, guided by linguistic, domain, and deployment considerations. Standardized evaluation and transparent reporting are essential to make tokenization choices accountable and comparable. Treating tokenization as a core design problem, not a technical afterthought, can yield language technologies that are fairer, more efficient, and more adaptable.

Xue-Yong Fu, Elena Khasanova, Md Tahmid Rahman Laskar et al.

Large language models (LLMs) have achieved impressive performance in text summarization, yet their performance often falls short when applied to specialized domains that differ from their original pre-training distribution. While fine-tuning can improve summarization quality, it typically relies on costly and scarce high-quality labeled data. In this work, we explore continual pre-training as a scalable, self-supervised approach to adapt LLMs for downstream summarization tasks, particularly in the context of noisy real-world conversation transcripts. We conduct extensive experiments using large-scale, unlabeled business conversation data to investigate whether continual pre-training enhances model capabilities in conversational summarization. Our results demonstrate that continual pre-training yields substantial gains in both in-domain and out-of-domain summarization benchmarks, while maintaining strong generalization and robustness. We also analyze the effects of data selection strategies, providing practical guidelines for applying continual pre-training in summarization-focused industrial applications.

Mizanur Rahman, Amran Bhuiyan, Mohammed Saidul Islam et al.

Recent advances in large language models (LLMs) have enabled a new class of AI agents that automate multiple stages of the data science workflow by integrating planning, tool use, and multimodal reasoning across text, code, tables, and visuals. This survey presents the first comprehensive, lifecycle-aligned taxonomy of data science agents, systematically analyzing and mapping forty-five systems onto the six stages of the end-to-end data science process: business understanding and data acquisition, exploratory analysis and visualization, feature engineering, model building and selection, interpretation and explanation, and deployment and monitoring. In addition to lifecycle coverage, we annotate each agent along five cross-cutting design dimensions: reasoning and planning style, modality integration, tool orchestration depth, learning and alignment methods, and trust, safety, and governance mechanisms. Beyond classification, we provide a critical synthesis of agent capabilities, highlight strengths and limitations at each stage, and review emerging benchmarks and evaluation practices. Our analysis identifies three key trends: most systems emphasize exploratory analysis, visualization, and modeling while neglecting business understanding, deployment, and monitoring; multimodal reasoning and tool orchestration remain unresolved challenges; and over 90% lack explicit trust and safety mechanisms. We conclude by outlining open challenges in alignment stability, explainability, governance, and robust evaluation frameworks, and propose future research directions to guide the development of robust, trustworthy, low-latency, transparent, and broadly accessible data science agents.

Ridwan Mahbub, Mohammed Saidul Islam, Md Tahmid Rahman Laskar et al.

Information visualizations are powerful tools that help users quickly identify patterns, trends, and outliers, facilitating informed decision-making. However, when visualizations incorporate deceptive design elements-such as truncated or inverted axes, unjustified 3D effects, or violations of best practices-they can mislead viewers and distort understanding, spreading misinformation. While some deceptive tactics are obvious, others subtly manipulate perception while maintaining a facade of legitimacy. As Vision-Language Models (VLMs) are increasingly used to interpret visualizations, especially by non-expert users, it is critical to understand how susceptible these models are to deceptive visual designs. In this study, we conduct an in-depth evaluation of VLMs' ability to interpret misleading visualizations. By analyzing over 16,000 responses from ten different models across eight distinct types of misleading chart designs, we demonstrate that most VLMs are deceived by them. This leads to altered interpretations of charts, despite the underlying data remaining the same. Our findings highlight the need for robust safeguards in VLMs against visual misinformation.

Mir Tafseer Nayeem, Sawsan Alqahtani, Md Tahmid Rahman Laskar et al.

Tokenization is a crucial but under-evaluated step in large language models (LLMs). The standard metric, fertility (the average number of tokens per word), captures compression efficiency but obscures how vocabularies are allocated across languages and domains. We analyze six widely used tokenizers across seven languages and two domains, finding stable fertility for English, high fertility for Chinese, and little domain sensitivity. To address fertility's blind spots, we propose the Single Token Retention Rate (STRR), which measures the proportion of words preserved as single tokens. STRR reveals systematic prioritization of English, strong support for Chinese, and fragmentation in Hindi, offering an interpretable view of cross-lingual fairness. Our results show that STRR complements fertility and provides practical guidance for designing more equitable multilingual tokenizers.

Elena Khasanova, Harsh Saini, Md Tahmid Rahman Laskar et al.

The rapid advancements in Large Language Models (LLMs) have enabled their adoption in real-world industrial scenarios for various natural language processing tasks. However, the high inference cost of large-scale LLMs makes their deployment impractical, necessitating the use of smaller models. Despite their efficiency, smaller LLMs lack robust zero-shot instruction-following capabilities across diverse domains, limiting their adaptability to dynamic user requirements. Traditional fine-tuning approaches exacerbate this issue by inducing catastrophic forgetting, reducing the model's generalization ability for unseen tasks. In this paper, we propose Domain Adaptive Continual Instruction Pre-Training via Reading Comprehension (DACIP-RC), a continual pre-training technique that enhances smaller LLMs' domain adaptability for business conversational tasks. Unlike conventional pre-training approaches that rely on next-token prediction, DACIP-RC generates diverse task instructions and responses via reading comprehension on conversation transcripts, enabling better instruction generalization. Our empirical evaluations demonstrate that DACIP-RC significantly improves zero-shot generalization across a wide range of business conversational tasks, including meeting summarization, action item generation, and call purpose identification. To the best of our knowledge, this is the first work to apply instruction pre-training on business conversational data, providing insights into how industries can leverage proprietary datasets for domain adaptation.

Md Tahmid Rahman Laskar, Julien Bouvier Tremblay, Xue-Yong Fu et al.

The utilization of conversational AI systems by leveraging Retrieval Augmented Generation (RAG) techniques to solve customer problems has been on the rise with the rapid progress of Large Language Models (LLMs). However, the absence of a company-specific dedicated knowledge base is a major barrier to the integration of conversational AI systems in contact centers. To this end, we introduce AI Knowledge Assist, a system that extracts knowledge in the form of question-answer (QA) pairs from historical customer-agent conversations to automatically build a knowledge base. Fine-tuning a lightweight LLM on internal data demonstrates state-of-the-art performance, outperforming larger closed-source LLMs. More specifically, empirical evaluation on 20 companies demonstrates that the proposed AI Knowledge Assist system that leverages the LLaMA-3.1-8B model eliminates the cold-start gap in contact centers by achieving above 90% accuracy in answering information-seeking questions. This enables immediate deployment of RAG-powered chatbots.

Md Tahmid Rahman Laskar, Mohammed Saidul Islam, Ridwan Mahbub et al.

Large Vision-Language Models (LVLMs) with only 7B parameters have shown promise as automated judges in chart comprehension tasks. However, tiny models (<=2B parameters) still perform poorly as judges, limiting their real-world use in resource-constrained settings. To address this, we propose two approaches to ensure cost-efficient evaluation: (i) multi-criteria prompting, which combines separate evaluation criteria into a single query, and (ii) domain-adaptive transfer learning, in which we fine-tune a 2B-parameter LVLM on synthetic judgments in a chart dataset to create the ChartJudge. Experiments show that multi-criteria prompting exposes robustness gaps, which led to a huge drop in performance for 7B models, including specialized LVLM judges like LLaVA-Critic. In addition, we find that our tiny LVLM (ChartJudge) can effectively transfer knowledge from one dataset to another to make it a more specialized model. Our fine-grained analysis across chart types and query complexities offers actionable insights into trade-offs between model size, prompt design, and transferability, enabling scalable, low-cost evaluation for chart reasoning tasks.

Amran Bhuiyan, Mizanur Rahman, Md Tahmid Rahman Laskar et al.

Person re-identification (ReID) has evolved from handcrafted feature-based methods to deep learning approaches and, more recently, to models incorporating large language models (LLMs). Early methods struggled with variations in lighting, pose, and viewpoint, but deep learning addressed these issues by learning robust visual features. Building on this, LLMs now enable ReID systems to integrate semantic and contextual information through natural language. This survey traces that full evolution and offers one of the first comprehensive reviews of ReID approaches that leverage LLMs, where textual descriptions are used as privileged information to improve visual matching. A key contribution is the use of dynamic, identity-specific prompts generated by GPT-4o, which enhance the alignment between images and text in vision-language ReID systems. Experimental results show that these descriptions improve accuracy, especially in complex or ambiguous cases. To support further research, we release a large set of GPT-4o-generated descriptions for standard ReID datasets. By bridging computer vision and natural language processing, this survey offers a unified perspective on the field's development and outlines key future directions such as better prompt design, cross-modal transfer learning, and real-world adaptability.

Abeer Badawi, Md Tahmid Rahman Laskar, Jimmy Xiangji Huang et al.

This position paper argues for a fundamental shift in how Large Language Models (LLMs) are integrated into the mental health care domain. We advocate for their role as co-creators rather than mere assistive tools. While LLMs have the potential to enhance accessibility, personalization, and crisis intervention, their adoption remains limited due to concerns about bias, evaluation, over-reliance, dehumanization, and regulatory uncertainties. To address these challenges, we propose two structured pathways: SAFE-i (Supportive, Adaptive, Fair, and Ethical Implementation) Guidelines for ethical and responsible deployment, and HAAS-e (Human-AI Alignment and Safety Evaluation) Framework for multidimensional, human-centered assessment. SAFE-i provides a blueprint for data governance, adaptive model engineering, and real-world integration, ensuring LLMs align with clinical and ethical standards. HAAS-e introduces evaluation metrics that go beyond technical accuracy to measure trustworthiness, empathy, cultural sensitivity, and actionability. We call for the adoption of these structured approaches to establish a responsible and scalable model for LLM-driven mental health support, ensuring that AI complements, rather than replaces, human expertise.

Mohammed Saidul Islam, Raian Rahman, Ahmed Masry et al.

Natural language is a powerful complementary modality of communication for data visualizations, such as bar and line charts. To facilitate chart-based reasoning using natural language, various downstream tasks have been introduced recently such as chart question answering, chart summarization, and fact-checking with charts. These tasks pose a unique challenge, demanding both vision-language reasoning and a nuanced understanding of chart data tables, visual encodings, and natural language prompts. Despite the recent success of Large Language Models (LLMs) across diverse NLP tasks, their abilities and limitations in the realm of data visualization remain under-explored, possibly due to their lack of multi-modal capabilities. To bridge the gap, this paper presents the first comprehensive evaluation of the recently developed large vision language models (LVLMs) for chart understanding and reasoning tasks. Our evaluation includes a comprehensive assessment of LVLMs, including GPT-4V and Gemini, across four major chart reasoning tasks. Furthermore, we perform a qualitative evaluation of LVLMs' performance on a diverse range of charts, aiming to provide a thorough analysis of their strengths and weaknesses. Our findings reveal that LVLMs demonstrate impressive abilities in generating fluent texts covering high-level data insights while also encountering common problems like hallucinations, factual errors, and data bias. We highlight the key strengths and limitations of chart comprehension tasks, offering insights for future research.

Md Tahmid Rahman Laskar, M Saiful Bari, Mizanur Rahman et al.

The development of large language models (LLMs) such as ChatGPT has brought a lot of attention recently. However, their evaluation in the benchmark academic datasets remains under-explored due to the difficulty of evaluating the generative outputs produced by this model against the ground truth. In this paper, we aim to present a thorough evaluation of ChatGPT's performance on diverse academic datasets, covering tasks like question-answering, text summarization, code generation, commonsense reasoning, mathematical problem-solving, machine translation, bias detection, and ethical considerations. Specifically, we evaluate ChatGPT across 140 tasks and analyze 255K responses it generates in these datasets. This makes our work the largest evaluation of ChatGPT in NLP benchmarks. In short, our study aims to validate the strengths and weaknesses of ChatGPT in various tasks and provide insights for future research using LLMs. We also report a new emergent ability to follow multi-query instructions that we mostly found in ChatGPT and other instruction-tuned models. Our extensive evaluation shows that even though ChatGPT is capable of performing a wide variety of tasks, and may obtain impressive performance in several benchmark datasets, it is still far from achieving the ability to reliably solve many challenging tasks. By providing a thorough assessment of ChatGPT's performance across diverse NLP tasks, this paper sets the stage for a targeted deployment of ChatGPT-like LLMs in real-world applications.

Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu et al.

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts using Natural Language Processing (NLP) techniques, it would be possible to quickly determine which calls are most relevant for coaching purposes. In this paper, we present AI Coach Assist, which leverages the pre-trained transformer-based language models to determine whether a given call is coachable or not based on the quality assurance (QA) questions asked by the contact center managers or supervisors. The system was trained and evaluated on a large dataset collected from real-world contact centers and provides an effective way to recommend calls to the contact center managers that are more likely to contain coachable moments. Our experimental findings demonstrate the potential of AI Coach Assist to improve the coaching process, resulting in enhancing the performance of contact center agents.

Md Tahmid Rahman Laskar, Enamul Hoque, Jimmy Xiangji Huang

The Query Focused Text Summarization (QFTS) task aims at building systems that generate the summary of the text document(s) based on the given query. A key challenge in addressing this task is the lack of large labeled data for training the summarization model. In this paper, we address this challenge by exploring a series of domain adaptation techniques. Given the recent success of pre-trained transformer models in a wide range of natural language processing tasks, we utilize such models to generate abstractive summaries for the QFTS task for both single-document and multi-document scenarios. For domain adaptation, we apply a variety of techniques using pre-trained transformer-based summarization models including transfer learning, weakly supervised learning, and distant supervision. Extensive experiments on six datasets show that our proposed approach is very effective in generating abstractive summaries for the QFTS task while setting a new state-of-the-art result in several datasets across a set of automatic and human evaluation metrics.

Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar et al.

Automatic Speech Recognition (ASR) systems generally do not produce punctuated transcripts. To make transcripts more readable and follow the expected input format for downstream language models, it is necessary to add punctuation marks. In this paper, we tackle the punctuation restoration problem specifically for the noisy text (e.g., phone conversation scenarios). To leverage the available written text datasets, we introduce a data sampling technique based on an n-gram language model to sample more training data that are similar to our in-domain data. Moreover, we propose a two-stage fine-tuning approach that utilizes the sampled external data as well as our in-domain dataset for models based on BERT. Extensive experiments show that the proposed approach outperforms the baseline with an improvement of 1:12% F1 score.

Md Tahmid Rahman Laskar, Jimmy Huang, Vladan Smetana et al.

Industrial Information Technology (IT) infrastructures are often vulnerable to cyberattacks. To ensure security to the computer systems in an industrial environment, it is required to build effective intrusion detection systems to monitor the cyber-physical systems (e.g., computer networks) in the industry for malicious activities. This paper aims to build such intrusion detection systems to protect the computer networks from cyberattacks. More specifically, we propose a novel unsupervised machine learning approach that combines the K-Means algorithm with the Isolation Forest for anomaly detection in industrial big data scenarios. Since our objective is to build the intrusion detection system for the big data scenario in the industrial domain, we utilize the Apache Spark framework to implement our proposed model which was trained in large network traffic data (about 123 million instances of network traffic) stored in Elasticsearch. Moreover, we evaluate our proposed model on the live streaming data and find that our proposed system can be used for real-time anomaly detection in the industrial setup. In addition, we address different challenges that we face while training our model on large datasets and explicitly describe how these issues were resolved. Based on our empirical evaluation in different use-cases for anomaly detection in real-world network traffic data, we observe that our proposed system is effective to detect anomalies in big data scenarios. Finally, we evaluate our proposed model on several academic datasets to compare with other models and find that it provides comparable performance with other state-of-the-art approaches.

Md Tahmid Rahman Laskar, Enamul Hoque, Jimmy Xiangji Huang

Pre-training a transformer-based model for the language modeling task in a large dataset and then fine-tuning it for downstream tasks has been found very useful in recent years. One major advantage of such pre-trained language models is that they can effectively absorb the context of each word in a sentence. However, for tasks such as the answer selection task, the pre-trained language models have not been extensively used yet. To investigate their effectiveness in such tasks, in this paper, we adopt the pre-trained Bidirectional Encoder Representations from Transformer (BERT) language model and fine-tune it on two Question Answering (QA) datasets and three Community Question Answering (CQA) datasets for the answer selection task. We find that fine-tuning the BERT model for the answer selection task is very effective and observe a maximum improvement of 13.1% in the QA datasets and 18.7% in the CQA datasets compared to the previous state-of-the-art.

Md Tahmid Rahman Laskar, Enamul Hoque, Jimmy Xiangji Huang

In the Query Focused Multi-Document Summarization (QF-MDS) task, a set of documents and a query are given where the goal is to generate a summary from these documents based on the given query. However, one major challenge for this task is the lack of availability of labeled training datasets. To overcome this issue, in this paper, we propose a novel weakly supervised learning approach via utilizing distant supervision. In particular, we use datasets similar to the target dataset as the training data where we leverage pre-trained sentence similarity models to generate the weak reference summary of each individual document in a document set from the multi-document gold reference summaries. Then, we iteratively train our summarization model on each single-document to alleviate the computational complexity issue that occurs while training neural summarization models in multiple documents (i.e., long sequences) at once. Experimental results in Document Understanding Conferences (DUC) datasets show that our proposed approach sets a new state-of-the-art result in terms of various evaluation metrics.