Yaping Zhang

Yueqi Wang, Yoni Halpern, Shuo Chang et al.

Sequential recommenders have been widely used in industry due to their strength in modeling user preferences. While these models excel at learning a user's positive interests, less attention has been paid to learning from negative user feedback. Negative user feedback is an important lever of user control, and comes with an expectation that recommenders should respond quickly and reduce similar recommendations to the user. However, negative feedback signals are often ignored in the training objective of sequential retrieval models, which primarily aim at predicting positive user interactions. In this work, we incorporate explicit and implicit negative user feedback into the training objective of sequential recommenders in the retrieval stage using a "not-to-recommend" loss function that optimizes for the log-likelihood of not recommending items with negative feedback. We demonstrate the effectiveness of this approach using live experiments on a large-scale industrial recommender system. Furthermore, we address a challenge in measuring recommender responsiveness to negative feedback by developing a counterfactual simulation framework to compare recommender responses between different user actions, showing improved responsiveness from the modeling change.

Cong Ma, Yaping Zhang, Mei Tu et al.

End-to-end text image translation (TIT), which aims at translating the source language embedded in images to the target language, has attracted intensive attention in recent research. However, data sparsity limits the performance of end-to-end text image translation. Multi-task learning is a non-trivial way to alleviate this problem via exploring knowledge from complementary related tasks. In this paper, we propose a novel text translation enhanced text image translation, which trains the end-to-end model with text translation as an auxiliary task. By sharing model parameters and multi-task training, our model is able to take full advantage of easily-available large-scale text parallel corpus. Extensive experimental results show our proposed method outperforms existing end-to-end methods, and the joint multi-task learning with both text translation and recognition tasks achieves better results, proving translation and recognition auxiliary tasks are complementary.

Jing Ye, Lu Xiang, Yaping Zhang et al.

Large Language Models (LLMs) have demonstrated promising potential in providing empathetic support during interactions. However, their responses often become verbose or overly formulaic, failing to adequately address the diverse emotional support needs of real-world scenarios. To tackle this challenge, we propose an innovative strategy-enhanced role-playing framework, designed to simulate authentic emotional support conversations. Specifically, our approach unfolds in two steps: (1) Strategy-Enhanced Role-Playing Interactions, which involve three pivotal roles -- Seeker, Strategy Counselor, and Supporter -- engaging in diverse scenarios to emulate real-world interactions and promote a broader range of dialogues; and (2) Emotional Support Agent Training, achieved through fine-tuning LLMs using our specially constructed dataset. Within this framework, we develop the \textbf{ServeForEmo} dataset, comprising an extensive collection of 3.7K+ multi-turn dialogues and 62.8K+ utterances. We further present \textbf{SweetieChat}, an emotional support agent capable of handling diverse open-domain scenarios. Extensive experiments and human evaluations confirm the framework's effectiveness in enhancing emotional support, highlighting its unique ability to provide more nuanced and tailored assistance.

Yupu Liang, Yaping Zhang, Zhiyang Zhang et al.

Document Image Machine Translation (DIMT) aims to translate text within document images, facing generalization challenges due to limited training data and the complex interplay between visual and textual information. To address these challenges, we introduce M4Doc, a novel single-to-mix modality alignment framework leveraging Multimodal Large Language Models (MLLMs). M4Doc aligns an image-only encoder with the multimodal representations of an MLLM, pre-trained on large-scale document image datasets. This alignment enables a lightweight DIMT model to learn crucial visual-textual correlations during training. During inference, M4Doc bypasses the MLLM, maintaining computational efficiency while benefiting from its multimodal knowledge. Comprehensive experiments demonstrate substantial improvements in translation quality, especially in cross-domain generalization and challenging document image scenarios.

Jing Ye, Lu Xiang, Yaping Zhang et al.

Effective emotional support hinges on understanding users' emotions and needs to provide meaningful comfort during multi-turn interactions. Large Language Models (LLMs) show great potential for expressing empathy; however, they often deliver generic and one-size-fits-all responses that fail to address users' specific needs. To tackle this issue, we propose a self-evolution framework designed to help LLMs improve their responses to better align with users' implicit preferences concerning user profiles (personalities), emotional states, and specific situations. Our framework consists of two distinct phases: \textit{(1)} \textit{Emotional Support Experience Acquisition}, where LLMs are fine-tuned on limited emotional support conversation data to provide basic support, and \textit{(2)} \textit{Self-Improvement for Personalized Emotional Support}, where LLMs leverage self-reflection and self-refinement to generate personalized responses. Through iterative direct preference optimization between the pre- and post-refined responses, our model generates responses that reflect a better understanding of the user's implicit preferences. Extensive experiments and evaluations demonstrate that our method significantly enhances the model's performance in emotional support, reducing unhelpful responses and minimizing discrepancies between user preferences and model outputs.

Cong Ma, Yaping Zhang, Mei Tu et al.

Text image machine translation (TIMT) has been widely used in various real-world applications, which translates source language texts in images into another target language sentence. Existing methods on TIMT are mainly divided into two categories: the recognition-then-translation pipeline model and the end-to-end model. However, how to transfer knowledge from the pipeline model into the end-to-end model remains an unsolved problem. In this paper, we propose a novel Multi-Teacher Knowledge Distillation (MTKD) method to effectively distillate knowledge into the end-to-end TIMT model from the pipeline model. Specifically, three teachers are utilized to improve the performance of the end-to-end TIMT model. The image encoder in the end-to-end TIMT model is optimized with the knowledge distillation guidance from the recognition teacher encoder, while the sequential encoder and decoder are improved by transferring knowledge from the translation sequential and decoder teacher models. Furthermore, both token and sentence-level knowledge distillations are incorporated to better boost the translation performance. Extensive experimental results show that our proposed MTKD effectively improves the text image translation performance and outperforms existing end-to-end and pipeline models with fewer parameters and less decoding time, illustrating that MTKD can take advantage of both pipeline and end-to-end models.