Na Li

Na Li, John D. Kelleher, Robert Ross

In order to enhance levels of engagement with conversational systems, our long term research goal seeks to monitor the confusion state of a user and adapt dialogue policies in response to such user confusion states. To this end, in this paper, we present our initial research centred on a user-avatar dialogue scenario that we have developed to study the manifestation of confusion and in the long term its mitigation. We present a new definition of confusion that is particularly tailored to the requirements of intelligent conversational system development for task-oriented dialogue. We also present the details of our Wizard-of-Oz based data collection scenario wherein users interacted with a conversational avatar and were presented with stimuli that were in some cases designed to invoke a confused state in the user. Post study analysis of this data is also presented. Here, three pre-trained deep learning models were deployed to estimate base emotion, head pose and eye gaze. Despite a small pilot study group, our analysis demonstrates a significant relationship between these indicators and confusion states. We understand this as a useful step forward in the automated analysis of the pragmatics of dialogue.

Na Li, Robert Ross

Human-robot studies are expensive to conduct and difficult to control, and as such researchers sometimes turn to human-avatar interaction in the hope of faster and cheaper data collection that can be transferred to the robot domain. In terms of our work, we are particularly interested in the challenge of detecting and modelling user confusion in interaction, and as part of this research programme, we conducted situated dialogue studies to investigate users' reactions in confusing scenarios that we give in both physical and virtual environments. In this paper, we present a combined review of these studies and the results that we observed across these two embodiments. For the physical embodiment, we used a Pepper Robot, while for the virtual modality, we used a 3D avatar. Our study shows that despite attitudinal differences and technical control limitations, there were a number of similarities detected in user behaviour and self-reporting results across embodiment options. This work suggests that, while avatar interaction is no true substitute for robot interaction studies, sufficient care in study design may allow well executed human-avatar studies to supplement more challenging human-robot studies.