Mathieu Demarne, Miso Cilimdzic, Tom Falkowski et al.
We present ARCAS (Automated Root Cause Analysis System), a diagnostic platform based on a Domain Specific Language (DSL) built for fast diagnostic implementation and low learning curve. Arcas is composed of a constellation of automated troubleshooting guides (Auto-TSGs) that can execute in parallel to detect issues using product telemetry and apply mitigation in near-real-time. The DSL is tailored specifically to ensure that subject matter experts can deliver highly curated and relevant Auto-TSGs in a short time without having to understand how they will interact with the rest of the diagnostic platform, thus reducing time-to-mitigate and saving crucial engineering cycles when they matter most. This contrasts with platforms like Datadog and New Relic, which primarily focus on monitoring and require manual intervention for mitigation. ARCAS uses a Large Language Model (LLM) to prioritize Auto-TSGs outputs and take appropriate actions, thus suppressing the costly requirement of understanding the general behavior of the system. We explain the key concepts behind ARCAS and demonstrate how it has been successfully used for multiple products across Azure Synapse Analytics and Microsoft Fabric Synapse Data Warehouse.