Zhu Zhang

Miaoran Li, Baolin Peng, Michel Galley et al. · microsoft-research

Many efforts have been made to construct dialog systems for different types of conversations, such as task-oriented dialog (TOD) and open-domain dialog (ODD). To better mimic human-level conversations that usually fuse various dialog modes, it is essential to build a system that can effectively handle both TOD and ODD and access different knowledge sources. To address the lack of available data for the fused task, we propose a framework for automatically generating dialogues that combine knowledge-grounded ODDs and TODs in various settings. Additionally, we introduce a unified model PivotBot that is capable of appropriately adopting TOD and ODD modes and accessing different knowledge sources in order to effectively tackle the fused task. Evaluation results demonstrate the superior ability of the proposed model to switch seamlessly between TOD and ODD tasks.

Miaoran Li, Baolin Peng, Jianfeng Gao et al.

Existing studies in conversational AI mostly treat task-oriented dialog (TOD) and question answering (QA) as separate tasks. Towards the goal of constructing a conversational agent that can complete user tasks and support information seeking, it is important to build a system that handles both TOD and QA with access to various external knowledge. In this work, we propose a new task, Open-Book TOD (OB-TOD), which combines TOD with QA task and expand external knowledge sources to include both explicit knowledge sources (e.g., the Web) and implicit knowledge sources (e.g., pre-trained language models). We create a new dataset OB-MultiWOZ, where we enrich TOD sessions with QA-like information seeking experience grounded on external knowledge. We propose a unified model OPERA (Open-book End-to-end Task-oriented Dialog) which can appropriately access explicit and implicit external knowledge to tackle the defined task. Experimental results demonstrate OPERA's superior performance compared to closed-book baselines and illustrate the value of both knowledge types.

Siqi Ma, Jiajie Huang, Fan Zhang et al.

Answering complex medical questions requires not only domain expertise and patient-specific information, but also structured and multi-perspective reasoning. Existing multi-agent approaches often rely on fixed roles or shallow interaction prompts, limiting their ability to detect and resolve fine-grained logical inconsistencies. To address this, we propose \textsc{MedLA}, a logic-driven multi-agent framework built on large language models. Each agent organizes its reasoning process into an explicit logical tree based on syllogistic triads (major premise, minor premise, and conclusion), enabling transparent inference and premise-level alignment. Agents engage in a multi-round, graph-guided discussion to compare and iteratively refine their logic trees, achieving consensus through error correction and contradiction resolution. We demonstrate that \textsc{MedLA} consistently outperforms both static role-based systems and single-agent baselines on challenging benchmarks such as MedDDx and standard medical QA tasks. Furthermore, \textsc{MedLA} scales effectively across both open-source and commercial LLM backbones, achieving state-of-the-art performance and offering a generalizable paradigm for trustworthy medical reasoning.

Baolin Peng, Chunyuan Li, Zhu Zhang et al.

In this paper we explore the use of symbolic knowledge and machine teaching to reduce human data labeling efforts in building neural task bots. We propose SYNERGY, a hybrid learning framework where a task bot is developed in two steps: (i) Symbolic knowledge to neural networks: Large amounts of simulated dialog sessions are generated based on task-specific symbolic knowledge which is represented as a task schema consisting of dialog flows and task-oriented databases. Then a pre-trained neural dialog model, SOLOIST, is fine-tuned on the simulated dialogs to build a bot for the task. (ii) Neural learning: The fine-tuned neural dialog model is continually refined with a handful of real task-specific dialogs via machine teaching, where training samples are generated by human teachers interacting with the task bot. We validate SYNERGY on four dialog tasks. Experimental results show that SYNERGY maps task-specific knowledge into neural dialog models achieving greater diversity and coverage of dialog flows, and continually improves model performance with machine teaching, thus demonstrating strong synergistic effects of symbolic knowledge and machine teaching.

Baolin Peng, Chunyuan Li, Zhu Zhang et al.

For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various styles, modalities or domains. In pursuit of these goals, we introduce the RADDLE benchmark, a collection of corpora and tools for evaluating the performance of models across a diverse set of domains. By including tasks with limited training data, RADDLE is designed to favor and encourage models with a strong generalization ability. RADDLE also includes a diagnostic checklist that facilitates detailed robustness analysis in aspects such as language variations, speech errors, unseen entities, and out-of-domain utterances. We evaluate recent state-of-the-art systems based on pre-training and fine-tuning, and find that grounded pre-training on heterogeneous dialog corpora performs better than training a separate model per domain. Overall, existing models are less than satisfactory in robustness evaluation, which suggests opportunities for future improvement.