Zhuang Li

Tongxin Hu, Zhuang Li, Xin Jin et al.

Annually, e-commerce platforms incur substantial financial losses due to trademark infringements, making it crucial to identify and mitigate potential legal risks tied to merchant information registered to the platforms. However, the absence of high-quality datasets hampers research in this area. To address this gap, our study introduces TMID, a novel dataset to detect trademark infringement in merchant registrations. This is a real-world dataset sourced directly from Alipay, one of the world's largest e-commerce and digital payment platforms. As infringement detection is a legal reasoning task requiring an understanding of the contexts and legal rules, we offer a thorough collection of legal rules and merchant and trademark-related contextual information with annotations from legal experts. We ensure the data quality by performing an extensive statistical analysis. Furthermore, we conduct an empirical study on this dataset to highlight its value and the key challenges. Through this study, we aim to contribute valuable resources to advance research into legal compliance related to trademark infringement within the e-commerce sphere. The dataset is available at https://github.com/emnlpTMID/emnlpTMID.github.io .

An Quang Tang, Xiuzhen Zhang, Minh Ngoc Dinh et al.

Review-based Product Question Answering (PQA) allows e-commerce platforms to automatically address customer queries by leveraging insights from user reviews. However, existing PQA systems generate answers with only a single perspective, failing to capture the diversity of customer opinions. In this paper we introduce a novel task Quantitative Query-Focused Summarization (QQSUM), which aims to summarize diverse customer opinions into representative Key Points (KPs) and quantify their prevalence to effectively answer user queries. While Retrieval-Augmented Generation (RAG) shows promise for PQA, its generated answers still fall short of capturing the full diversity of viewpoints. To tackle this challenge, our model QQSUM-RAG, which extends RAG, employs few-shot learning to jointly train a KP-oriented retriever and a KP summary generator, enabling KP-based summaries that capture diverse and representative opinions. Experimental results demonstrate that QQSUM-RAG achieves superior performance compared to state-of-the-art RAG baselines in both textual quality and quantification accuracy of opinions. Our source code is available at: https://github.com/antangrocket1312/QQSUMM

An Quang Tang, Xiuzhen Zhang, Minh Ngoc Dinh et al.

Online conversations have become more prevalent on public discussion platforms (e.g. Reddit). With growing controversial topics, it is desirable to summarize not only diverse arguments, but also their rationale and justification. Early studies on text summarization focus on capturing general salient information in source documents, overlooking the argumentative nature of online conversations. Recent research on conversation summarization although considers the argumentative relationship among sentences, fail to explicate deeper argument structure within sentences for summarization. In this paper, we propose a novel task of argument-aware quantitative summarization to reveal the claim-reason structure of arguments in conversations, with quantities measuring argument strength. We further propose ARQUSUMM, a novel framework to address the task. To reveal the underlying argument structure within sentences, ARQUSUMM leverages LLM few-shot learning grounded in the argumentation theory to identify propositions within sentences and their claim-reason relationships. For quantitative summarization, ARQUSUMM employs argument structure-aware clustering algorithms to aggregate arguments and quantify their support. Experiments show that ARQUSUMM outperforms existing conversation and quantitative summarization models and generate summaries representing argument structures that are more helpful to users, of high textual quality and quantification accuracy.