Feng Zhang

Pengyu Xu, Shijia Li, Ao Sun et al.

We propose OutboundEval, a comprehensive benchmark for evaluating large language models (LLMs) in expert-level intelligent outbound calling scenarios. Unlike existing methods that suffer from three key limitations - insufficient dataset diversity and category coverage, unrealistic user simulation, and inaccurate evaluation metrics - OutboundEval addresses these issues through a structured framework. First, we design a benchmark spanning six major business domains and 30 representative sub-scenarios, each with scenario-specific process decomposition, weighted scoring, and domain-adaptive metrics. Second, we develop a large-model-driven User Simulator that generates diverse, persona-rich virtual users with realistic behaviors, emotional variability, and communication styles, providing a controlled yet authentic testing environment. Third, we introduce a dynamic evaluation method that adapts to task variations, integrating automated and human-in-the-loop assessment to measure task execution accuracy, professional knowledge application, adaptability, and user experience quality. Experiments on 12 state-of-the-art LLMs reveal distinct trade-offs between expert-level task completion and interaction fluency, offering practical insights for building reliable, human-like outbound AI systems. OutboundEval establishes a practical, extensible, and domain-oriented standard for benchmarking LLMs in professional applications.

Jianfei Zhao, Feng Zhang, Xin Sun et al.

Due to the unidirectional masking mechanism, Decoder-Only models propagate information from left to right. LVLMs (Large Vision-Language Models) follow the same architecture, with visual information gradually integrated into semantic representations during forward propagation. Through systematic analysis, we observe that the majority of the visual information is absorbed into the semantic representations. However, the model's attention distribution does not exhibit sufficient emphasis on semantic representations. This misalignment between the attention distribution and the actual information flow undermines the model's visual understanding ability and contributes to hallucinations. To address this issue, we enhance the model's visual understanding by leveraging the core information embedded in semantic representations. Specifically, we identify attention heads that focus on core semantic representations based on their attention distributions. Then, through a two-stage optimization paradigm, we propagate the advantages of these attention heads across the entire model, aligning the attention distribution with the actual information flow. We evaluate our method on three image captioning benchmarks using five different LVLMs, demonstrating its effectiveness in significantly reducing hallucinations. Further experiments reveal a trade-off between reduced hallucinations and richer details. Notably, our method allows for manual adjustment of the model's conservativeness, enabling flexible control to meet diverse real-world requirements.