Minjeong Kim

Joseph Konan, Ojas Bhargave, Shikhar Agnihotri et al. · cmu

In this paper, we present a method for fine-tuning models trained on the Deep Noise Suppression (DNS) 2020 Challenge to improve their performance on Voice over Internet Protocol (VoIP) applications. Our approach involves adapting the DNS 2020 models to the specific acoustic characteristics of VoIP communications, which includes distortion and artifacts caused by compression, transmission, and platform-specific processing. To this end, we propose a multi-task learning framework for VoIP-DNS that jointly optimizes noise suppression and VoIP-specific acoustics for speech enhancement. We evaluate our approach on a diverse VoIP scenarios and show that it outperforms both industry performance and state-of-the-art methods for speech enhancement on VoIP applications. Our results demonstrate the potential of models trained on DNS-2020 to be improved and tailored to different VoIP platforms using VoIP-DNS, whose findings have important applications in areas such as speech recognition, voice assistants, and telecommunication.

Sabid Bin Habib Pias, Alicia Freel, Ran Huang et al.

Voice Assistants (VAs) are popular for simple tasks, but users are often hesitant to use them for complex activities like online shopping. We explored whether the vocal characteristics like the VA's vocal tone, can make VAs perceived as more attractive and trustworthy to users for complex tasks. Our findings show that the tone of the VA voice significantly impacts its perceived attractiveness and trustworthiness. Participants in our experiment were more likely to be attracted to VAs with positive or neutral tones and ultimately trusted the VAs they found more attractive. We conclude that VA's perceived trustworthiness can be enhanced through thoughtful voice design, incorporating a variety of vocal tones.