Minghui Yang

Minghui Yang, Peng Wu, Jing Liu et al.

Under the semi-supervised framework, we propose an end-to-end memory-based segmentation network (MemSeg) to detect surface defects on industrial products. Considering the small intra-class variance of products in the same production line, from the perspective of differences and commonalities, MemSeg introduces artificially simulated abnormal samples and memory samples to assist the learning of the network. In the training phase, MemSeg explicitly learns the potential differences between normal and simulated abnormal images to obtain a robust classification hyperplane. At the same time, inspired by the mechanism of human memory, MemSeg uses a memory pool to store the general patterns of normal samples. By comparing the similarities and differences between input samples and memory samples in the memory pool to give effective guesses about abnormal regions; In the inference phase, MemSeg directly determines the abnormal regions of the input image in an end-to-end manner. Through experimental validation, MemSeg achieves the state-of-the-art (SOTA) performance on MVTec AD datasets with AUC scores of 99.56% and 98.84% at the image-level and pixel-level, respectively. In addition, MemSeg also has a significant advantage in inference speed benefiting from the end-to-end and straightforward network structure, which better meets the real-time requirement in industrial scenarios.

Minghui Yang, Jing Liu, Zhiwei Yang et al.

Industrial image anomaly detection under the setting of one-class classification has significant practical value. However, most existing models struggle to extract separable feature representations when performing feature embedding and struggle to build compact descriptions of normal features when performing one-class classification. One direct consequence of this is that most models perform poorly in detecting logical anomalies which violate contextual relationships. Focusing on more effective and comprehensive anomaly detection, we propose a network based on self-supervised learning and self-attentive graph convolution (SLSG) for anomaly detection. SLSG uses a generative pre-training network to assist the encoder in learning the embedding of normal patterns and the reasoning of position relationships. Subsequently, SLSG introduces the pseudo-prior knowledge of anomaly through simulated abnormal samples. By comparing the simulated anomalies, SLSG can better summarize the normal features and narrow down the hypersphere used for one-class classification. In addition, with the construction of a more general graph structure, SLSG comprehensively models the dense and sparse relationships among elements in the image, which further strengthens the detection of logical anomalies. Extensive experiments on benchmark datasets show that SLSG achieves superior anomaly detection performance, demonstrating the effectiveness of our method.

Zhihao Wang, Tangjian Duan, Zihao Wang et al.

Context modeling plays a significant role in building multi-turn dialogue systems. In order to make full use of context information, systems can use Incomplete Utterance Rewriting(IUR) methods to simplify the multi-turn dialogue into single-turn by merging current utterance and context information into a self-contained utterance. However, previous approaches ignore the intent consistency between the original query and rewritten query. The detection of omitted or coreferred locations in the original query can be further improved. In this paper, we introduce contrastive learning and multi-task learning to jointly model the problem. Our method benefits from carefully designed self-supervised objectives, which act as auxiliary tasks to capture semantics at both sentence-level and token-level. The experiments show that our proposed model achieves state-of-the-art performance on several public datasets.

Shuang Peng, Shuai Zhu, Minghui Yang et al.

With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot of time and effort on hiring and training customer service agents. To this end, we propose AdaCoach: A Virtual Coach for Training Customer Service Agents, to promote the ability of newly hired service agents before they get to work. AdaCoach is designed to simulate real customers who seek help and actively initiate the dialogue with the customer service agents. Besides, AdaCoach uses an automated dialogue evaluation model to score the performance of the customer agent in the training process, which can provide necessary assistance when the newly hired customer service agent encounters problems. We apply recent NLP technologies to ensure efficient run-time performance in the deployed system. To the best of our knowledge, this is the first system that trains the customer service agent through human-computer interaction. Until now, the system has already supported more than 500,000 simulation training and cultivated over 1000 qualified customer service agents.