Huan Chen

Raed Alharbi, Sylvia Chan-Olmsted, Huan Chen et al.

Understanding the COVID-19 vaccine hesitancy, such as who and why, is very crucial since a large-scale vaccine adoption remains as one of the most efficient methods of controlling the pandemic. Such an understanding also provides insights into designing successful vaccination campaigns for future pandemics. Unfortunately, there are many factors involving in deciding whether to take the vaccine, especially from the cultural point of view. To obtain these goals, we design a novel culture-aware machine learning (ML) model, based on our new data collection, for predicting vaccination willingness. We further analyze the most important features which contribute to the ML model's predictions using advanced AI explainers such as the Probabilistic Graphical Model (PGM) and Shapley Additive Explanations (SHAP). These analyses reveal the key factors that most likely impact the vaccine adoption decisions. Our findings show that Hispanic and African American are most likely impacted by cultural characteristics such as religions and ethnic affiliation, whereas the vaccine trust and approval influence the Asian communities the most. Our results also show that cultural characteristics, rumors, and political affiliation are associated with increased vaccine rejection.

Ruifeng Qian, Shijie Li, Mengjiao Bao et al.

With the growth of the economy and society, enterprises, especially in the FinTech industry, have increasing demands of outbound calls for customers such as debt collection, marketing, anti-fraud calls, and so on. But a large amount of repetitive and mechanical work occupies most of the time of human agents, so the cost of equipment and labor for enterprises is increasing accordingly. At the same time, with the development of artificial intelligence technology in the past few decades, it has become quite common for companies to use new technologies such as Big Data and artificial intelligence to empower outbound call businesses. The intelligent outbound robot is a typical application of the artificial intelligence technology in the field of outbound call businesses. It is mainly used to communicate with customers in order to accomplish a certain target. It has the characteristics of low cost, high reuse, and easy compliance, which has attracted more attention from the industry. At present, there are two kinds of intelligent outbound robots in the industry but both of them still leave large room for improvement. One kind of them is based on a finite state machine relying on the configuration of jump conditions and corresponding nodes based on manual experience. This kind of intelligent outbound robot is also called a flow-based robot. For example, the schematic diagram of the working model of a flow-based robot for debt collection is shown in Fig.\ref{fig:label}. In each round, the robot will reply to the user with the words corresponding to each node.

Shuangyong Song, Kexin Wang, Chao Wang et al.

In response generation task, proper sentimental expressions can obviously improve the human-like level of the responses. However, for real application in online systems, high QPS (queries per second, an indicator of the flow capacity of on-line systems) is required, and a dynamic vocabulary mechanism has been proved available in improving speed of generative models. In this paper, we proposed an emotion-controlled dialog response generation model based on the dynamic vocabulary mechanism, and the experimental results show the benefit of this model.

Shuangyong Song, Chao Wang, Qianqian Xie et al.

Conversational context understanding aims to recognize the real intention of user from the conversation history, which is critical for building the dialogue system. However, the multi-turn conversation understanding in open domain is still quite challenging, which requires the system extracting the important information and resolving the dependencies in contexts among a variety of open topics. In this paper, we propose the conversational query rewriting model - MLR, which is a Multi-task model on sequence Labeling and query Rewriting. MLR reformulates the multi-turn conversational queries into a single turn query, which conveys the true intention of users concisely and alleviates the difficulty of the multi-turn dialogue modeling. In the model, we formulate the query rewriting as a sequence generation problem and introduce word category information via the auxiliary word category label predicting task. To train our model, we construct a new Chinese query rewriting dataset and conduct experiments on it. The experimental results show that our model outperforms compared models, and prove the effectiveness of the word category information in improving the rewriting performance.