Shuxian Fan

Shuxian Fan, Adam Visokay, Kentaro Hoffman et al.

In settings where most deaths occur outside the healthcare system, verbal autopsies (VAs) are a common tool to monitor trends in causes of death (COD). VAs are interviews with a surviving caregiver or relative that are used to predict the decedent's COD. Turning VAs into actionable insights for researchers and policymakers requires two steps (i) predicting likely COD using the VA interview and (ii) performing inference with predicted CODs (e.g. modeling the breakdown of causes by demographic factors using a sample of deaths). In this paper, we develop a method for valid inference using outcomes (in our case COD) predicted from free-form text using state-of-the-art NLP techniques. This method, which we call multiPPI++, extends recent work in "prediction-powered inference" to multinomial classification. We leverage a suite of NLP techniques for COD prediction and, through empirical analysis of VA data, demonstrate the effectiveness of our approach in handling transportability issues. multiPPI++ recovers ground truth estimates, regardless of which NLP model produced predictions and regardless of whether they were produced by a more accurate predictor like GPT-4-32k or a less accurate predictor like KNN. Our findings demonstrate the practical importance of inference correction for public health decision-making and suggests that if inference tasks are the end goal, having a small amount of contextually relevant, high quality labeled data is essential regardless of the NLP algorithm.

Shuxian Fan, Seonwoo Min, Youna Hu et al.

Conversational shopping assistants now serve hundreds of millions of customers, yet no existing benchmark jointly evaluates the open-ended multi-turn reasoning, domain expertise, and criterion-level quality that real shopping conversations demand. Shopping reasoning is unique among language model applications. Unlike factual question answering or verifiable code generation, it requires balancing subjective preferences, budget constraints, and cross-product trade-offs across multi-turn dialogue, capabilities absent from previous e-commerce and general-purpose benchmarks. We introduce the Shopping Reasoning Bench, an expert-authored benchmark of 525 missions (232 single-turn, 293 multi-turn) with 10863 importance-weighted binary rubrics authored by retail domain experts. These criteria are organized under a taxonomy of five reasoning categories and fifteen subcategories covering diverse demands such as preference refinement, trade-off analysis, and compatibility assessment. An evaluation of nine models across three families (GPT, Claude, Gemini) shows that pass rates reach only 57--77% overall. On multi-turn missions, all models score 13--29 points lower on optional above-and-beyond criteria than on required ones, and performance degrades 4--18 points as conversations progress. These gaps show that current models handle basic shopping assistance but fall short of expert-level advice, making Shopping Reasoning Bench a challenging testbed for future shopping assistant development.