Xinru Wang

Shuai Ma, Ying Lei, Xinru Wang et al.

In AI-assisted decision-making, it is critical for human decision-makers to know when to trust AI and when to trust themselves. However, prior studies calibrated human trust only based on AI confidence indicating AI's correctness likelihood (CL) but ignored humans' CL, hindering optimal team decision-making. To mitigate this gap, we proposed to promote humans' appropriate trust based on the CL of both sides at a task-instance level. We first modeled humans' CL by approximating their decision-making models and computing their potential performance in similar instances. We demonstrated the feasibility and effectiveness of our model via two preliminary studies. Then, we proposed three CL exploitation strategies to calibrate users' trust explicitly/implicitly in the AI-assisted decision-making process. Results from a between-subjects experiment (N=293) showed that our CL exploitation strategies promoted more appropriate human trust in AI, compared with only using AI confidence. We further provided practical implications for more human-compatible AI-assisted decision-making.

Shuai Ma, Chenyi Zhang, Xinru Wang et al.

Artificial Intelligence (AI) is increasingly employed in various decision-making tasks, typically as a Recommender, providing recommendations that the AI deems correct. However, recent studies suggest this may diminish human analytical thinking and lead to humans' inappropriate reliance on AI, impairing the synergy in human-AI teams. In contrast, human advisors in group decision-making perform various roles, such as analyzing alternative options or criticizing decision-makers to encourage their critical thinking. This diversity of roles has not yet been empirically explored in AI assistance. In this paper, we examine three AI roles: Recommender, Analyzer, and Devil's Advocate, and evaluate their effects across two AI performance levels. Our results show each role's distinct strengths and limitations in task performance, reliance appropriateness, and user experience. Notably, the Recommender role is not always the most effective, especially if the AI performance level is low, the Analyzer role may be preferable. These insights offer valuable implications for designing AI assistants with adaptive functional roles according to different situations.