Nan Gao

Kai Qin, Kexin Du, Yimeng Chen et al.

The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid service customer service call center perceive AI assistance in their interactions with customers. Through a field visit and semi-structured interviews with 13 CSRs, we found that AI can alleviate some traditional burdens during the call (e.g., typing and memorizing) but also introduces new burdens (e.g., earning, compliance, psychological burdens). This research contributes to a more nuanced understanding of AI integration in organizational settings and highlights the efforts and burdens undertaken by CSRs to adapt to the updated system.

Nan Gao, Mohammad Saiedur Rahaman, Wei Shao et al.

Seating location in the classroom can affect student engagement, attention and academic performance by providing better visibility, improved movement, and participation in discussions. Existing studies typically explore how traditional seating arrangements (e.g. grouped tables or traditional rows) influence students' perceived engagement, without considering group seating behaviours under more flexible seating arrangements. Furthermore, survey-based measures of student engagement are prone to subjectivity and various response bias. Therefore, in this research, we investigate how individual and group-wise classroom seating experiences affect student engagement using wearable physiological sensors. We conducted a field study at a high school and collected survey and wearable data from 23 students in 10 courses over four weeks. We aim to answer the following research questions: 1. How does the seating proximity between students relate to their perceived learning engagement? 2. How do students' group seating behaviours relate to their physiologically-based measures of engagement (i.e. physiological arousal and physiological synchrony)? Experiment results indicate that the individual and group-wise classroom seating experience is associated with perceived student engagement and physiologically-based engagement measured from electrodermal activity. We also find that students who sit close together are more likely to have similar learning engagement and tend to have high physiological synchrony. This research opens up opportunities to explore the implications of flexible seating arrangements and has great potential to maximize student engagement by suggesting intelligent seating choices in the future.

Nan Gao, Hao Xue, Wei Shao et al.

Generative Adversarial Networks (GANs) have shown remarkable success in producing realistic-looking images in the computer vision area. Recently, GAN-based techniques are shown to be promising for spatio-temporal-based applications such as trajectory prediction, events generation and time-series data imputation. While several reviews for GANs in computer vision have been presented, no one has considered addressing the practical applications and challenges relevant to spatio-temporal data. In this paper, we have conducted a comprehensive review of the recent developments of GANs for spatio-temporal data. We summarise the application of popular GAN architectures for spatio-temporal data and the common practices for evaluating the performance of spatio-temporal applications with GANs. Finally, we point out future research directions to benefit researchers in this area.

Nan Gao, Wei Shao, Mohammad Saiedur Rahaman et al.

The study of student engagement has attracted growing interests to address problems such as low academic performance, disaffection, and high dropout rates. Existing approaches to measuring student engagement typically rely on survey-based instruments. While effective, those approaches are time-consuming and labour-intensive. Meanwhile, both the response rate and quality of the survey are usually poor. As an alternative, in this paper, we investigate whether we can infer and predict engagement at multiple dimensions, just using sensors. We hypothesize that multidimensional student engagement can be translated into physiological responses and activity changes during the class, and also be affected by the environmental changes. Therefore, we aim to explore the following questions: Can we measure the multiple dimensions of high school student's learning engagement including emotional, behavioural and cognitive engagement with sensing data in the wild? Can we derive the activity, physiological, and environmental factors contributing to the different dimensions of student engagement? If yes, which sensors are the most useful in differentiating each dimension of the engagement? Then, we conduct an in-situ study in a high school from 23 students and 6 teachers in 144 classes over 11 courses for 4 weeks. We present the n-Gage, a student engagement sensing system using a combination of sensors from wearables and environments to automatically detect student in-class multidimensional learning engagement. Experiment results show that n-Gage can accurately predict multidimensional student engagement in real-world scenarios with an average MAE of 0.788 and RMSE of 0.975 using all the sensors. We also show a set of interesting findings of how different factors (e.g., combinations of sensors, school subjects, CO2 level) affect each dimension of the student learning engagement.

Nan Gao, Wei Shao, Mohammad Saiedur Rahaman et al.

HVAC (Heating, Ventilation and Air Conditioning) system is an important part of a building, which constitutes up to 40% of building energy usage. The main purpose of HVAC, maintaining appropriate thermal comfort, is crucial for the best utilisation of energy usage. Besides, thermal comfort is also crucial for well-being, health, and work productivity. Recently, data-driven thermal comfort models have got better performance than traditional knowledge-based methods (e.g. Predicted Mean Vote Model). An accurate thermal comfort model requires a large amount of self-reported thermal comfort data from indoor occupants which undoubtedly remains a challenge for researchers. In this research, we aim to tackle this data-shortage problem and boost the performance of thermal comfort prediction. We utilise sensor data from multiple cities in the same climate zone to learn thermal comfort patterns. We present a transfer learning based multilayer perceptron model from the same climate zone (TL-MLP-C*) for accurate thermal comfort prediction. Extensive experimental results on ASHRAE RP-884, the Scales Project and Medium US Office datasets show that the performance of the proposed TL-MLP-C* exceeds the state-of-the-art methods in accuracy, precision and F1-score.

Dongwei Li, Shuliang Wang, Nan Gao et al.

Clustering big data often requires tremendous computational resources where cloud computing is undoubtedly one of the promising solutions. However, the computation cost in the cloud can be unexpectedly high if it cannot be managed properly. The long tail phenomenon has been observed widely in the big data clustering area, which indicates that the majority of time is often consumed in the middle to late stages in the clustering process. In this research, we try to cut the unnecessary long tail in the clustering process to achieve a sufficiently satisfactory accuracy at the lowest possible computation cost. A novel approach is proposed to achieve cost-effective big data clustering in the cloud. By training the regression model with the sampling data, we can make widely used k-means and EM (Expectation-Maximization) algorithms stop automatically at an early point when the desired accuracy is obtained. Experiments are conducted on four popular data sets and the results demonstrate that both k-means and EM algorithms can achieve high cost-effectiveness in the cloud with our proposed approach. For example, in the case studies with the much more efficient k-means algorithm, we find that achieving a 99% accuracy needs only 47.71%-71.14% of the computation cost required for achieving a 100% accuracy while the less efficient EM algorithm needs 16.69%-32.04% of the computation cost. To put that into perspective, in the United States land use classification example, our approach can save up to $94,687.49 for the government in each use.

Nan Gao, Wei Shao, Flora D Salim

Call and messaging logs from mobile devices have been used to predict human personality traits successfully in recent years. However, the widely available accelerometer data is not yet utilized for this purpose. In this research, we explored some important features describing human physical activity intensity, used for the very first time to predict human personality traits through raw accelerometer data. Using a set of newly introduced metrics, we combined physical activity intensity features with traditional phone activity features for personality prediction. The experiment results show that the predicted personality scores are closer to the ground truth, with observable reduction of errors in predicting the Big-5 personality traits across male and female.