Ashish Sharma

Inna Wanyin Lin, Lucille Njoo, Anjalie Field et al. · uw

Mental health stigma prevents many individuals from receiving the appropriate care, and social psychology studies have shown that mental health tends to be overlooked in men. In this work, we investigate gendered mental health stigma in masked language models. In doing so, we operationalize mental health stigma by developing a framework grounded in psychology research: we use clinical psychology literature to curate prompts, then evaluate the models' propensity to generate gendered words. We find that masked language models capture societal stigma about gender in mental health: models are consistently more likely to predict female subjects than male in sentences about having a mental health condition (32% vs. 19%), and this disparity is exacerbated for sentences that indicate treatment-seeking behavior. Furthermore, we find that different models capture dimensions of stigma differently for men and women, associating stereotypes like anger, blame, and pity more with women with mental health conditions than with men. In showing the complex nuances of models' gendered mental health stigma, we demonstrate that context and overlapping dimensions of identity are important considerations when assessing computational models' social biases.

Yu Ying Chiu, Ashish Sharma, Inna Wanyin Lin et al. · uw

The emergence of large language models (LLMs) like ChatGPT has increased interest in their use as therapists to address mental health challenges and the widespread lack of access to care. However, experts have emphasized the critical need for systematic evaluation of LLM-based mental health interventions to accurately assess their capabilities and limitations. Here, we propose BOLT, a proof-of-concept computational framework to systematically assess the conversational behavior of LLM therapists. We quantitatively measure LLM behavior across 13 psychotherapeutic approaches with in-context learning methods. Then, we compare the behavior of LLMs against high- and low-quality human therapy. Our analysis based on Motivational Interviewing therapy reveals that LLMs often resemble behaviors more commonly exhibited in low-quality therapy rather than high-quality therapy, such as offering a higher degree of problem-solving advice when clients share emotions. However, unlike low-quality therapy, LLMs reflect significantly more upon clients' needs and strengths. Our findings caution that LLM therapists still require further research for consistent, high-quality care.

Xinyi Zhou, Ashish Sharma, Amy X. Zhang et al. · uw

Real-world misinformation, often multimodal, can be partially or fully factual but misleading using diverse tactics like conflating correlation with causation. Such misinformation is severely understudied, challenging to address, and harms various social domains, particularly on social media, where it can spread rapidly. High-quality and timely correction of misinformation that identifies and explains its (in)accuracies effectively reduces false beliefs. Despite the wide acceptance of manual correction, it is difficult to be timely and scalable. While LLMs have versatile capabilities that could accelerate misinformation correction, they struggle due to a lack of recent information, a tendency to produce false content, and limitations in addressing multimodal information. We propose MUSE, an LLM augmented with access to and credibility evaluation of up-to-date information. By retrieving evidence as refutations or supporting context, MUSE identifies and explains content (in)accuracies with references. It conducts multimodal retrieval and interprets visual content to verify and correct multimodal content. Given the absence of a comprehensive evaluation approach, we propose 13 dimensions of misinformation correction quality. Then, fact-checking experts evaluate responses to social media content that are not presupposed to be misinformation but broadly include (partially) incorrect and correct posts that may (not) be misleading. Results demonstrate MUSE's ability to write high-quality responses to potential misinformation--across modalities, tactics, domains, political leanings, and for information that has not previously been fact-checked online--within minutes of its appearance on social media. Overall, MUSE outperforms GPT-4 by 37% and even high-quality responses from laypeople by 29%. Our work provides a general methodological and evaluative framework to correct misinformation at scale.

Ashish Sharma, Sudha Rao, Chris Brockett et al.

Agency, the capacity to proactively shape events, is central to how humans interact and collaborate. While LLMs are being developed to simulate human behavior and serve as human-like agents, little attention has been given to the Agency that these models should possess in order to proactively manage the direction of interaction and collaboration. In this paper, we investigate Agency as a desirable function of LLMs, and how it can be measured and managed. We build on social-cognitive theory to develop a framework of features through which Agency is expressed in dialogue - indicating what you intend to do (Intentionality), motivating your intentions (Motivation), having self-belief in intentions (Self-Efficacy), and being able to self-adjust (Self-Regulation). We collect a new dataset of 83 human-human collaborative interior design conversations containing 908 conversational snippets annotated for Agency features. Using this dataset, we develop methods for measuring Agency of LLMs. Automatic and human evaluations show that models that manifest features associated with high Intentionality, Motivation, Self-Efficacy, and Self-Regulation are more likely to be perceived as strongly agentive.