Zhiyu Chen

Zhiyu Chen, Bing Liu, Seungwhan Moon et al. · meta-ai, microsoft-research

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a dialogue system that conducts both types of conversations effectively. In this work, we investigate how task-oriented dialogue and knowledge-grounded chit-chat can be effectively integrated into a single model. To this end, we create a new dataset, KETOD (Knowledge-Enriched Task-Oriented Dialogue), where we naturally enrich task-oriented dialogues with chit-chat based on relevant entity knowledge. We also propose two new models, SimpleToDPlus and Combiner, for the proposed task. Experimental results on both automatic and human evaluations show that the proposed methods can significantly improve the performance in knowledge-enriched response generation while maintaining a competitive task-oriented dialog performance. We believe our new dataset will be a valuable resource for future studies. Our dataset and code are publicly available at \url{https://github.com/facebookresearch/ketod}.

Zhiyu Chen, Shiyang Li, Charese Smiley et al.

With the recent advance in large pre-trained language models, researchers have achieved record performances in NLP tasks that mostly focus on language pattern matching. The community is experiencing the shift of the challenge from how to model language to the imitation of complex reasoning abilities like human beings. In this work, we investigate the application domain of finance that involves real-world, complex numerical reasoning. We propose a new large-scale dataset, ConvFinQA, aiming to study the chain of numerical reasoning in conversational question answering. Our dataset poses great challenge in modeling long-range, complex numerical reasoning paths in real-world conversations. We conduct comprehensive experiments and analyses with both the neural symbolic methods and the prompting-based methods, to provide insights into the reasoning mechanisms of these two divisions. We believe our new dataset should serve as a valuable resource to push forward the exploration of real-world, complex reasoning tasks as the next research focus. Our dataset and code is publicly available at https://github.com/czyssrs/ConvFinQA.

Shiyang Li, Jianshu Chen, Yelong Shen et al.

Integrating free-text explanations to in-context learning of large language models (LLM) is shown to elicit strong reasoning capabilities along with reasonable explanations. In this paper, we consider the problem of leveraging the explanations generated by LLM to improve the training of small reasoners, which are more favorable in real-production deployment due to their low cost. We systematically explore three explanation generation approaches from LLM and utilize a multi-task learning framework to facilitate small models to acquire strong reasoning power together with explanation generation capabilities. Experiments on multiple reasoning tasks show that our method can consistently and significantly outperform finetuning baselines across different settings, and even perform better than finetuning/prompting a 60x larger GPT-3 (175B) model by up to 9.5% in accuracy. As a side benefit, human evaluation further shows that our method can generate high-quality explanations to justify its predictions, moving towards the goal of explainable AI.

Xinlu Zhang, Shiyang Li, Zhiyu Chen et al.

Health conditions among patients in intensive care units (ICUs) are monitored via electronic health records (EHRs), composed of numerical time series and lengthy clinical note sequences, both taken at irregular time intervals. Dealing with such irregularity in every modality, and integrating irregularity into multimodal representations to improve medical predictions, is a challenging problem. Our method first addresses irregularity in each single modality by (1) modeling irregular time series by dynamically incorporating hand-crafted imputation embeddings into learned interpolation embeddings via a gating mechanism, and (2) casting a series of clinical note representations as multivariate irregular time series and tackling irregularity via a time attention mechanism. We further integrate irregularity in multimodal fusion with an interleaved attention mechanism across temporal steps. To the best of our knowledge, this is the first work to thoroughly model irregularity in multimodalities for improving medical predictions. Our proposed methods for two medical prediction tasks consistently outperforms state-of-the-art (SOTA) baselines in each single modality and multimodal fusion scenarios. Specifically, we observe relative improvements of 6.5\%, 3.6\%, and 4.3\% in F1 for time series, clinical notes, and multimodal fusion, respectively. These results demonstrate the effectiveness of our methods and the importance of considering irregularity in multimodal EHRs.

Zhiyu Chen, Jie Zhao, Anjie Fang et al.

Conversational Question Answering (CQA) aims to answer questions contained within dialogues, which are not easily interpretable without context. Developing a model to rewrite conversational questions into self-contained ones is an emerging solution in industry settings as it allows using existing single-turn QA systems to avoid training a CQA model from scratch. Previous work trains rewriting models using human rewrites as supervision. However, such objectives are disconnected with QA models and therefore more human-like rewrites do not guarantee better QA performance. In this paper we propose using QA feedback to supervise the rewriting model with reinforcement learning. Experiments show that our approach can effectively improve QA performance over baselines for both extractive and retrieval QA. Furthermore, human evaluation shows that our method can generate more accurate and detailed rewrites when compared to human annotations.

Besnik Fetahu, Zhiyu Chen, Sudipta Kar et al.

We present MULTICONER V2, a dataset for fine-grained Named Entity Recognition covering 33 entity classes across 12 languages, in both monolingual and multilingual settings. This dataset aims to tackle the following practical challenges in NER: (i) effective handling of fine-grained classes that include complex entities like movie titles, and (ii) performance degradation due to noise generated from typing mistakes or OCR errors. The dataset is compiled from open resources like Wikipedia and Wikidata, and is publicly available. Evaluation based on the XLM-RoBERTa baseline highlights the unique challenges posed by MULTICONER V2: (i) the fine-grained taxonomy is challenging, where the scores are low with macro-F1=0.63 (across all languages), and (ii) the corruption strategy significantly impairs performance, with entity corruption resulting in 9% lower performance relative to non-entity corruptions across all languages. This highlights the greater impact of entity noise in contrast to context noise.

Zhiyu Chen, Yujie Lu, William Yang Wang

Mental illness remains one of the most critical public health issues of our time, due to the severe scarcity and accessibility limit of professionals. Psychotherapy requires high-level expertise to conduct deep, complex reasoning and analysis on the cognition modeling of the patients. In the era of Large Language Models, we believe it is the right time to develop AI assistance for computational psychotherapy. We study the task of cognitive distortion detection and propose the Diagnosis of Thought (DoT) prompting. DoT performs diagnosis on the patient's speech via three stages: subjectivity assessment to separate the facts and the thoughts; contrastive reasoning to elicit the reasoning processes supporting and contradicting the thoughts; and schema analysis to summarize the cognition schemas. The generated diagnosis rationales through the three stages are essential for assisting the professionals. Experiments demonstrate that DoT obtains significant improvements over ChatGPT for cognitive distortion detection, while generating high-quality rationales approved by human experts.

Zhiyu Chen, Wenhu Chen, Charese Smiley et al.

The sheer volume of financial statements makes it difficult for humans to access and analyze a business's financials. Robust numerical reasoning likewise faces unique challenges in this domain. In this work, we focus on answering deep questions over financial data, aiming to automate the analysis of a large corpus of financial documents. In contrast to existing tasks on general domain, the finance domain includes complex numerical reasoning and understanding of heterogeneous representations. To facilitate analytical progress, we propose a new large-scale dataset, FinQA, with Question-Answering pairs over Financial reports, written by financial experts. We also annotate the gold reasoning programs to ensure full explainability. We further introduce baselines and conduct comprehensive experiments in our dataset. The results demonstrate that popular, large, pre-trained models fall far short of expert humans in acquiring finance knowledge and in complex multi-step numerical reasoning on that knowledge. Our dataset -- the first of its kind -- should therefore enable significant, new community research into complex application domains. The dataset and code are publicly available\url{https://github.com/czyssrs/FinQA}.

Zhiyu Chen, Honglei Liu, Hu Xu et al.

Existing conversational systems are mostly agent-centric, which assumes the user utterances would closely follow the system ontology (for NLU or dialogue state tracking). However, in real-world scenarios, it is highly desirable that the users can speak freely in their own way. It is extremely hard, if not impossible, for the users to adapt to the unknown system ontology. In this work, we attempt to build a user-centric dialogue system. As there is no clean mapping for a user's free form utterance to an ontology, we first model the user preferences as estimated distributions over the system ontology and map the users' utterances to such distributions. Learning such a mapping poses new challenges on reasoning over existing knowledge, ranging from factoid knowledge, commonsense knowledge to the users' own situations. To this end, we build a new dataset named NUANCED that focuses on such realistic settings for conversational recommendation. Collected via dialogue simulation and paraphrasing, NUANCED contains 5.1k dialogues, 26k turns of high-quality user responses. We conduct experiments, showing both the usefulness and challenges of our problem setting. We believe NUANCED can serve as a valuable resource to push existing research from the agent-centric system to the user-centric system. The code and data is publicly available at \url{https://github.com/facebookresearch/nuanced}.

Zhiyu Chen, Wenhu Chen, Hanwen Zha et al.

Previous works on Natural Language Generation (NLG) from structured data have primarily focused on surface-level descriptions of record sequences. However, for complex structured data, e.g., multi-row tables, it is often desirable for an NLG system to describe interesting facts from logical inferences across records. If only provided with the table, it is hard for existing models to produce controllable and high-fidelity logical generations. In this work, we formulate logical level NLG as generation from logical forms in order to obtain controllable, high-fidelity, and faithful generations. We present a new large-scale dataset, \textsc{Logic2Text}, with 10,753 descriptions involving common logic types paired with the underlying logical forms. The logical forms show diversified graph structure of free schema, which poses great challenges on the model's ability to understand the semantics. We experiment on (1) Fully-supervised training with the full datasets, and (2) Few-shot setting, provided with hundreds of paired examples; We compare several popular generation models and analyze their performances. We hope our dataset can encourage research towards building an advanced NLG system capable of natural, faithful, and human-like generation. The dataset and code are available at https://github.com/czyssrs/Logic2Text.

Wenhu Chen, Jianshu Chen, Yu Su et al.

Neural natural language generation (NLG) models have recently shown remarkable progress in fluency and coherence. However, existing studies on neural NLG are primarily focused on surface-level realizations with limited emphasis on logical inference, an important aspect of human thinking and language. In this paper, we suggest a new NLG task where a model is tasked with generating natural language statements that can be \emph{logically entailed} by the facts in an open-domain semi-structured table. To facilitate the study of the proposed logical NLG problem, we use the existing TabFact dataset \cite{chen2019tabfact} featured with a wide range of logical/symbolic inferences as our testbed, and propose new automatic metrics to evaluate the fidelity of generation models w.r.t.\ logical inference. The new task poses challenges to the existing monotonic generation frameworks due to the mismatch between sequence order and logical order. In our experiments, we comprehensively survey different generation architectures (LSTM, Transformer, Pre-Trained LM) trained with different algorithms (RL, Adversarial Training, Coarse-to-Fine) on the dataset and made following observations: 1) Pre-Trained LM can significantly boost both the fluency and logical fidelity metrics, 2) RL and Adversarial Training are trading fluency for fidelity, 3) Coarse-to-Fine generation can help partially alleviate the fidelity issue while maintaining high language fluency. The code and data are available at \url{https://github.com/wenhuchen/LogicNLG}.

Wenhu Chen, Hanwen Zha, Zhiyu Chen et al.

Existing question answering datasets focus on dealing with homogeneous information, based either only on text or KB/Table information alone. However, as human knowledge is distributed over heterogeneous forms, using homogeneous information alone might lead to severe coverage problems. To fill in the gap, we present HybridQA https://github.com/wenhuchen/HybridQA, a new large-scale question-answering dataset that requires reasoning on heterogeneous information. Each question is aligned with a Wikipedia table and multiple free-form corpora linked with the entities in the table. The questions are designed to aggregate both tabular information and text information, i.e., lack of either form would render the question unanswerable. We test with three different models: 1) a table-only model. 2) text-only model. 3) a hybrid model that combines heterogeneous information to find the answer. The experimental results show that the EM scores obtained by two baselines are below 20\%, while the hybrid model can achieve an EM over 40\%. This gap suggests the necessity to aggregate heterogeneous information in HybridQA. However, the hybrid model's score is still far behind human performance. Hence, HybridQA can serve as a challenging benchmark to study question answering with heterogeneous information.

Zhiyu Chen, Hanwen Zha, Honglei Liu et al.

Pre-trained embeddings such as word embeddings and sentence embeddings are fundamental tools facilitating a wide range of downstream NLP tasks. In this work, we investigate how to learn a general-purpose embedding of textual relations, defined as the shortest dependency path between entities. Textual relation embedding provides a level of knowledge between word/phrase level and sentence level, and we show that it can facilitate downstream tasks requiring relational understanding of the text. To learn such an embedding, we create the largest distant supervision dataset by linking the entire English ClueWeb09 corpus to Freebase. We use global co-occurrence statistics between textual and knowledge base relations as the supervision signal to train the embedding. Evaluation on two relational understanding tasks demonstrates the usefulness of the learned textual relation embedding. The data and code can be found at https://github.com/czyssrs/GloREPlus

Zhiyu Chen, Harini Eavani, Wenhu Chen et al.

Neural-based end-to-end approaches to natural language generation (NLG) from structured data or knowledge are data-hungry, making their adoption for real-world applications difficult with limited data. In this work, we propose the new task of \textit{few-shot natural language generation}. Motivated by how humans tend to summarize tabular data, we propose a simple yet effective approach and show that it not only demonstrates strong performance but also provides good generalization across domains. The design of the model architecture is based on two aspects: content selection from input data and language modeling to compose coherent sentences, which can be acquired from prior knowledge. With just 200 training examples, across multiple domains, we show that our approach achieves very reasonable performances and outperforms the strongest baseline by an average of over 8.0 BLEU points improvement. Our code and data can be found at \url{https://github.com/czyssrs/Few-Shot-NLG}

Xiangci Li, Zhiyu Chen, Jason Ingyu Choi et al.

The goal of conversational product search (CPS) is to develop an intelligent, chat-based shopping assistant that can directly interact with customers to understand shopping intents, ask clarification questions, and find relevant products. However, training such assistants is hindered mainly due to the lack of reliable and large-scale datasets. Prior human-annotated CPS datasets are extremely small in size and lack integration with real-world product search systems. We propose a novel approach, TRACER, which leverages large language models (LLMs) to generate realistic and natural conversations for different shopping domains. TRACER's novelty lies in grounding the generation to dialogue plans, which are product search trajectories predicted from a decision tree model, that guarantees relevant product discovery in the shortest number of search conditions. We also release the first target-oriented CPS dataset Wizard of Shopping (WoS), containing highly natural and coherent conversations (3.6k) from three shopping domains. Finally, we demonstrate the quality and effectiveness of WoS via human evaluations and downstream tasks.

Zhiyu Chen, Jason Choi, Besnik Fetahu et al.

In e-commerce, high consideration search missions typically require careful and elaborate decision making, and involve a substantial research investment from customers. We consider the task of identifying High Consideration (HC) queries. Identifying such queries enables e-commerce sites to better serve user needs using targeted experiences such as curated QA widgets that help users reach purchase decisions. We explore the task by proposing an Engagement-based Query Ranking (EQR) approach, focusing on query ranking to indicate potential engagement levels with query-related shopping knowledge content during product search. Unlike previous studies on predicting trends, EQR prioritizes query-level features related to customer behavior, finance, and catalog information rather than popularity signals. We introduce an accurate and scalable method for EQR and present experimental results demonstrating its effectiveness. Offline experiments show strong ranking performance. Human evaluation shows a precision of 96% for HC queries identified by our model. The model was commercially deployed, and shown to outperform human-selected queries in terms of downstream customer impact, as measured through engagement.

Jianyu Wu, Hao Yang, Xinhua Zeng et al.

The diagnosis of pathological images is often limited by expert availability and regional disparities, highlighting the importance of automated diagnosis using Vision-Language Models (VLMs). Traditional multimodal models typically emphasize outcomes over the reasoning process, compromising the reliability of clinical decisions. To address the weak reasoning abilities and lack of supervised processes in pathological VLMs, we have innovatively proposed PathVLM-R1, a visual language model designed specifically for pathological images. We have based our model on Qwen2.5-VL-7B-Instruct and enhanced its performance for pathological tasks through meticulously designed post-training strategies. Firstly, we conduct supervised fine-tuning guided by pathological data to imbue the model with foundational pathological knowledge, forming a new pathological base model. Subsequently, we introduce Group Relative Policy Optimization (GRPO) and propose a dual reward-driven reinforcement learning optimization, ensuring strict constraint on logical supervision of the reasoning process and accuracy of results via cross-modal process reward and outcome accuracy reward. In the pathological image question-answering tasks, the testing results of PathVLM-R1 demonstrate a 14% improvement in accuracy compared to baseline methods, and it demonstrated superior performance compared to the Qwen2.5-VL-32B version despite having a significantly smaller parameter size. Furthermore, in out-domain data evaluation involving four medical imaging modalities: Computed Tomography (CT), dermoscopy, fundus photography, and Optical Coherence Tomography (OCT) images: PathVLM-R1's transfer performance improved by an average of 17.3% compared to traditional SFT methods. These results clearly indicate that PathVLM-R1 not only enhances accuracy but also possesses broad applicability and expansion potential.

Pedro Faustini, Zhiyu Chen, Besnik Fetahu et al.

Spoken Question Answering (QA) is a key feature of voice assistants, usually backed by multiple QA systems. Users ask questions via spontaneous speech which can contain disfluencies, errors, and informal syntax or phrasing. This is a major challenge in QA, causing unanswered questions or irrelevant answers, and leading to bad user experiences. We analyze failed QA requests to identify core challenges: lexical gaps, proposition types, complex syntactic structure, and high specificity. We propose a Semantic Question Reformulation (SURF) model offering three linguistically-grounded operations (repair, syntactic reshaping, generalization) to rewrite questions to facilitate answering. Offline evaluation on 1M unanswered questions from a leading voice assistant shows that SURF significantly improves answer rates: up to 24% of previously unanswered questions obtain relevant answers (75%). Live deployment shows positive impact for millions of customers with unanswered questions; explicit relevance feedback shows high user satisfaction.

Besnik Fetahu, Sudipta Kar, Zhiyu Chen et al.

We present the findings of SemEval-2023 Task 2 on Fine-grained Multilingual Named Entity Recognition (MultiCoNER 2). Divided into 13 tracks, the task focused on methods to identify complex fine-grained named entities (like WRITTENWORK, VEHICLE, MUSICALGRP) across 12 languages, in both monolingual and multilingual scenarios, as well as noisy settings. The task used the MultiCoNER V2 dataset, composed of 2.2 million instances in Bangla, Chinese, English, Farsi, French, German, Hindi, Italian., Portuguese, Spanish, Swedish, and Ukrainian. MultiCoNER 2 was one of the most popular tasks of SemEval-2023. It attracted 842 submissions from 47 teams, and 34 teams submitted system papers. Results showed that complex entity types such as media titles and product names were the most challenging. Methods fusing external knowledge into transformer models achieved the best performance, and the largest gains were on the Creative Work and Group classes, which are still challenging even with external knowledge. Some fine-grained classes proved to be more challenging than others, such as SCIENTIST, ARTWORK, and PRIVATECORP. We also observed that noisy data has a significant impact on model performance, with an average drop of 10% on the noisy subset. The task highlights the need for future research on improving NER robustness on noisy data containing complex entities.

Hanwen Zha, Zhiyu Chen, Xifeng Yan

Relation prediction in knowledge graphs is dominated by embedding based methods which mainly focus on the transductive setting. Unfortunately, they are not able to handle inductive learning where unseen entities and relations are present and cannot take advantage of prior knowledge. Furthermore, their inference process is not easily explainable. In this work, we propose an all-in-one solution, called BERTRL (BERT-based Relational Learning), which leverages pre-trained language model and fine-tunes it by taking relation instances and their possible reasoning paths as training samples. BERTRL outperforms the SOTAs in 15 out of 18 cases in both inductive and transductive settings. Meanwhile, it demonstrates strong generalization capability in few-shot learning and is explainable.

Xiyou Zhou, Zhiyu Chen, Xiaoyong Jin et al.

Computation-intensive pretrained models have been taking the lead of many natural language processing benchmarks such as GLUE. However, energy efficiency in the process of model training and inference becomes a critical bottleneck. We introduce HULK, a multi-task energy efficiency benchmarking platform for responsible natural language processing. With HULK, we compare pretrained models' energy efficiency from the perspectives of time and cost. Baseline benchmarking results are provided for further analysis. The fine-tuning efficiency of different pretrained models can differ a lot among different tasks and fewer parameter number does not necessarily imply better efficiency. We analyzed such phenomenon and demonstrate the method of comparing the multi-task efficiency of pretrained models. Our platform is available at https://sites.engineering.ucsb.edu/~xiyou/hulk/.

Wenhu Chen, Yu Su, Yilin Shen et al.

With the rapid development in deep learning, deep neural networks have been widely adopted in many real-life natural language applications. Under deep neural networks, a pre-defined vocabulary is required to vectorize text inputs. The canonical approach to select pre-defined vocabulary is based on the word frequency, where a threshold is selected to cut off the long tail distribution. However, we observed that such simple approach could easily lead to under-sized vocabulary or over-sized vocabulary issues. Therefore, we are interested in understanding how the end-task classification accuracy is related to the vocabulary size and what is the minimum required vocabulary size to achieve a specific performance. In this paper, we provide a more sophisticated variational vocabulary dropout (VVD) based on variational dropout to perform vocabulary selection, which can intelligently select the subset of the vocabulary to achieve the required performance. To evaluate different algorithms on the newly proposed vocabulary selection problem, we propose two new metrics: Area Under Accuracy-Vocab Curve and Vocab Size under X\% Accuracy Drop. Through extensive experiments on various NLP classification tasks, our variational framework is shown to significantly outperform the frequency-based and other selection baselines on these metrics.