Lu Wang

Kaikai An, Fangkai Yang, Junting Lu et al. · pku

Effective incident management is pivotal for the smooth operation of enterprises-level cloud services. In order to expedite incident mitigation, service teams compile troubleshooting knowledge into Troubleshooting Guides (TSGs) accessible to on-call engineers (OCEs). While automated pipelines are enabled to resolve the most frequent and easy incidents, there still exist complex incidents that require OCEs' intervention. However, TSGs are often unstructured and incomplete, which requires manual interpretation by OCEs, leading to on-call fatigue and decreased productivity, especially among new-hire OCEs. In this work, we propose Nissist which leverages TSGs and incident mitigation histories to provide proactive suggestions, reducing human intervention. Leveraging Large Language Models (LLM), Nissist extracts insights from unstructured TSGs and historical incident mitigation discussions, forming a comprehensive knowledge base. Its multi-agent system design enhances proficiency in precisely discerning user queries, retrieving relevant information, and delivering systematic plans consecutively. Through our user case and experiment, we demonstrate that Nissist significant reduce Time to Mitigate (TTM) in incident mitigation, alleviating operational burdens on OCEs and improving service reliability. Our demo is available at https://aka.ms/nissist_demo.

Kaijian Zou, Muhammad Khalifa, Lu Wang

Many-shot in-context learning (ICL) has emerged as a unique setup to both utilize and test the ability of large language models to handle long context. This paper delves into long-context language model (LCLM) evaluation through many-shot ICL. We first ask: what types of ICL tasks benefit from additional demonstrations, and how effective are they in evaluating LCLMs? We find that classification and summarization tasks show performance improvements with additional demonstrations, while translation and reasoning tasks do not exhibit clear trends. Next, we investigate the extent to which different tasks necessitate retrieval versus global context understanding. We develop metrics to categorize ICL tasks into two groups: (i) similar-sample learning (SSL): tasks where retrieval of the most similar examples is sufficient for good performance, and (ii) all-sample learning (ASL): tasks that necessitate a deeper comprehension of all examples in the prompt. Lastly, we introduce a new many-shot ICL benchmark, MANYICLBENCH, to characterize model's ability on both fronts and benchmark 12 LCLMs using MANYICLBENCH. We find that while state-of-the-art models demonstrate good performance up to 64k tokens in SSL tasks, many models experience significant performance drops at only 16k tokens in ASL tasks.