Manpreet Singh

Chenghao Liu, Wenzhuo Yang, Himanshu Mittal et al.

We introduce PyRCA, an open-source Python machine learning library of Root Cause Analysis (RCA) for Artificial Intelligence for IT Operations (AIOps). It provides a holistic framework to uncover the complicated metric causal dependencies and automatically locate root causes of incidents. It offers a unified interface for multiple commonly used RCA models, encompassing both graph construction and scoring tasks. This library aims to provide IT operations staff, data scientists, and researchers a one-step solution to rapid model development, model evaluation and deployment to online applications. In particular, our library includes various causal discovery methods to support causal graph construction, and multiple types of root cause scoring methods inspired by Bayesian analysis, graph analysis and causal analysis, etc. Our GUI dashboard offers practitioners an intuitive point-and-click interface, empowering them to easily inject expert knowledge through human interaction. With the ability to visualize causal graphs and the root cause of incidents, practitioners can quickly gain insights and improve their workflow efficiency. This technical report introduces PyRCA's architecture and major functionalities, while also presenting benchmark performance numbers in comparison to various baseline models. Additionally, we demonstrate PyRCA's capabilities through several example use cases.

Qian Cheng, Doyen Sahoo, Amrita Saha et al.

Artificial Intelligence for IT operations (AIOps) aims to combine the power of AI with the big data generated by IT Operations processes, particularly in cloud infrastructures, to provide actionable insights with the primary goal of maximizing availability. There are a wide variety of problems to address, and multiple use-cases, where AI capabilities can be leveraged to enhance operational efficiency. Here we provide a review of the AIOps vision, trends challenges and opportunities, specifically focusing on the underlying AI techniques. We discuss in depth the key types of data emitted by IT Operations activities, the scale and challenges in analyzing them, and where they can be helpful. We categorize the key AIOps tasks as - incident detection, failure prediction, root cause analysis and automated actions. We discuss the problem formulation for each task, and then present a taxonomy of techniques to solve these problems. We also identify relatively under explored topics, especially those that could significantly benefit from advances in AI literature. We also provide insights into the trends in this field, and what are the key investment opportunities.

Manpreet Singh, Ravdeep Pasricha, Ravi Prasad Kondapalli et al.

One of the most critical tasks of Microsoft sellers is to meticulously track and nurture potential business opportunities through proactive engagement and tailored solutions. Recommender systems play a central role to help sellers achieve their goals. In this paper, we present a content recommendation model which surfaces various types of content (technical documentation, comparison with competitor products, customer success stories etc.) that sellers can share with their customers or use for their own self-learning. The model operates at the opportunity level which is the lowest possible granularity and the most relevant one for sellers. It is based on semantic matching between metadata from the contents and carefully selected attributes of the opportunities. Considering the volume of seller-managed opportunities in organizations such as Microsoft, we show how to perform efficient semantic matching over a very large number of opportunity-content combinations. The main challenge is to ensure that the top-5 relevant contents for each opportunity are recommended out of a total of $\approx 40,000$ published contents. We achieve this target through an extensive comparison of different model architectures and feature selection. Finally, we further examine the quality of the recommendations in a quantitative manner using a combination of human domain experts as well as by using the recently proposed "LLM as a judge" framework.

Aadyot Bhatnagar, Paul Kassianik, Chenghao Liu et al.

We introduce Merlion, an open-source machine learning library for time series. It features a unified interface for many commonly used models and datasets for anomaly detection and forecasting on both univariate and multivariate time series, along with standard pre/post-processing layers. It has several modules to improve ease-of-use, including visualization, anomaly score calibration to improve interpetability, AutoML for hyperparameter tuning and model selection, and model ensembling. Merlion also provides a unique evaluation framework that simulates the live deployment and re-training of a model in production. This library aims to provide engineers and researchers a one-stop solution to rapidly develop models for their specific time series needs and benchmark them across multiple time series datasets. In this technical report, we highlight Merlion's architecture and major functionalities, and we report benchmark numbers across different baseline models and ensembles.

Manpreet Singh, Ravdeep Pasricha, Nitish Singh et al.

In this paper, we design a real-time question-answering system specifically targeted for helping sellers get relevant material/documentation they can share live with their customers or refer to during a call. Taking the Seismic content repository as a relatively large scale example of a diverse dataset of sales material, we demonstrate how LLM embeddings of sellers' queries can be matched with the relevant content. We achieve this by engineering prompts in an elaborate fashion that makes use of the rich set of meta-features available for documents and sellers. Using a bi-encoder with cross-encoder re-ranker architecture, we show how the solution returns the most relevant content recommendations in just a few seconds even for large datasets. Our recommender system is deployed as an AML endpoint for real-time inferencing and has been integrated into a Copilot interface that is now deployed in the production version of the Dynamics CRM, known as MSX, used daily by Microsoft sellers.

Manpreet Singh, Sean Macrae, Pierre-Marc Williams et al.

Objective: We sought to develop a classification algorithm to extract diagnoses from free-text radiology reports of brain imaging performed in patients with acute respiratory failure (ARF) undergoing invasive mechanical ventilation. Methods: We developed and fine-tuned Neu-RadBERT, a BERT-based model, to classify unstructured radiology reports. We extracted all the brain imaging reports (computed tomography and magnetic resonance imaging) from MIMIC-IV database, performed in patients with ARF. Initial manual labelling was performed on a subset of reports for various brain abnormalities, followed by fine-tuning Neu-RadBERT using three strategies: 1) baseline RadBERT, 2) Neu-RadBERT with Masked Language Modeling (MLM) pretraining, and 3) Neu-RadBERT with MLM pretraining and oversampling to address data skewness. We compared the performance of this model to Llama-2-13B, an autoregressive LLM. Results: The Neu-RadBERT model, particularly with oversampling, demonstrated significant improvements in diagnostic accuracy compared to baseline RadBERT for brain abnormalities, achieving up to 98.0% accuracy for acute brain injuries. Llama-2-13B exhibited relatively lower performance, peaking at 67.5% binary classification accuracy. This result highlights potential limitations of current autoregressive LLMs for this specific classification task, though it remains possible that larger models or further fine-tuning could improve performance. Conclusion: Neu-RadBERT, enhanced through target domain pretraining and oversampling techniques, offered a robust tool for accurate and reliable diagnosis of neurological conditions from radiology reports. This study underscores the potential of transformer-based NLP models in automatically extracting diagnoses from free text reports with potential applications to both research and patient care.