Bing Han

Sangwon Seo, Bing Han, Vaibhav Unhelkar

Effective human-human and human-autonomy teamwork is critical but often challenging to perfect. The challenge is particularly relevant in time-critical domains, such as healthcare and disaster response, where the time pressures can make coordination increasingly difficult to achieve and the consequences of imperfect coordination can be severe. To improve teamwork in these and other domains, we present TIC: an automated intervention approach for improving coordination between team members. Using BTIL, a multi-agent imitation learning algorithm, our approach first learns a generative model of team behavior from past task execution data. Next, it utilizes the learned generative model and team's task objective (shared reward) to algorithmically generate execution-time interventions. We evaluate our approach in synthetic multi-agent teaming scenarios, where team members make decentralized decisions without full observability of the environment. The experiments demonstrate that the automated interventions can successfully improve team performance and shed light on the design of autonomous agents for improving teamwork.

Sangwon Seo, Bing Han, Rayan E. Harari et al.

Coaches are vital for effective collaboration, but cost and resource constraints often limit their availability during real-world tasks. This limitation poses serious challenges in life-critical domains that rely on effective teamwork, such as healthcare and disaster response. To address this gap, we propose and realize an innovative application of AI: task-time team coaching. Specifically, we introduce Socratic, a novel AI system that complements human coaches by providing real-time guidance during task execution. Socratic monitors team behavior, detects misalignments in team members' shared understanding, and delivers automated interventions to improve team performance. We validated Socratic through two human subject experiments involving dyadic collaboration. The results demonstrate that the system significantly enhances team performance with minimal interventions. Participants also perceived Socratic as helpful and trustworthy, supporting its potential for adoption. Our findings also suggest promising directions both for AI research and its practical applications to enhance human teamwork.