Zhishu Jiang

Xin Shen, Zhishu Jiang, Jiaye Yang et al. · baidu, tsinghua

Immersive conversational systems in production face a persistent trade-off between responsiveness and long-horizon task capability. Real-time interaction is achievable for lightweight turns, but requests involving planning and tool invocation (e.g., search and media generation) produce heavy-tail execution latency that degrades turn-taking, persona consistency, and user trust. To address this challenge, we propose DuCCAE (Conversation while Collaboration with Augmentation and Evolution), a hybrid engine for immersive conversation deployed within Baidu Search, serving millions of users. DuCCAE decouples real-time response generation from asynchronous agentic execution and synchronizes them via a shared state that maintains session context and execution traces, enabling asynchronous results to be integrated back into the ongoing dialogue. The system orchestrates five subsystems-Info, Conversation, Collaboration, Augmentation, and Evolution-to support multi-agent collaboration and continuous improvement. We evaluate DuCCAE through a comprehensive framework that combines offline benchmarking on the Du-Interact dataset and large-scale production evaluation within Baidu Search. Experimental results demonstrate that DuCCAE outperforms strong baselines in agentic execution reliability and dialogue quality while reducing latency to fit strict real-time budgets. Crucially, deployment metrics since June 2025 confirm substantial real-world effectiveness, evidenced by a tripling of Day-7 user retention to 34.2% and a surge in the complex task completion rate to 65.2%. Our hybrid architecture successfully preserves conversational continuity while enabling reliable agentic execution, offering practical guidelines for deploying scalable agentic systems in industrial settings.

Zhicong Li, Jiahao Wang, Zhishu Jiang et al.

Large language models often encounter challenges with static knowledge and hallucinations, which undermine their reliability. Retrieval-augmented generation (RAG) mitigates these issues by incorporating external information. However, user queries frequently contain noise and intent deviations, necessitating query rewriting to improve the relevance of retrieved documents. In this paper, we introduce DMQR-RAG, a Diverse Multi-Query Rewriting framework designed to improve the performance of both document retrieval and final responses in RAG. Specifically, we investigate how queries with varying information quantities can retrieve a diverse array of documents, presenting four rewriting strategies that operate at different levels of information to enhance the performance of baseline approaches. Additionally, we propose an adaptive strategy selection method that minimizes the number of rewrites while optimizing overall performance. Our methods have been rigorously validated through extensive experiments conducted in both academic and industry settings.