Shicheng Liu

Harshit Joshi, Shicheng Liu, James Chen et al. · stanford

Large Language Models can carry out human-like conversations in diverse settings, responding to user requests for tasks and knowledge. However, existing conversational agents implemented with LLMs often struggle with hallucination, following instructions with conditional logic, and integrating knowledge from different sources. These shortcomings compromise the agents' effectiveness, rendering them unsuitable for deployment. To address these challenges, we introduce Genie, a programmable framework for creating knowledge-intensive task-oriented conversational agents. Genie can handle involved interactions and answer complex queries. Unlike LLMs, it delivers reliable, grounded responses through advanced dialogue state management and supports controllable agent policies via its declarative specification -- Genie Worksheet. This is achieved through an algorithmic runtime system that implements the developer-supplied policy, limiting LLMs to (1) parse user input using a succinct conversational history, and (2) generate responses according to supplied context. Agents built with Genie outperform SOTA methods on complex logic dialogue datasets. We conducted a user study with 62 participants on three real-life applications: restaurant reservations with Yelp, as well as ticket submission and course enrollment for university students. Genie agents with GPT-4 Turbo outperformed the GPT-4 Turbo agents with function calling, improving goal completion rates from 21.8% to 82.8% across three real-world tasks.

Shicheng Liu, Yucheng Jiang, Sajid Farook et al.

Deep research with Large Language Model (LLM) agents is emerging as a powerful paradigm for multi-step information discovery, synthesis, and analysis. However, existing approaches primarily focus on unstructured web data, while the challenges of conducting deep research over large-scale structured databases remain relatively underexplored. Unlike web-based research, effective data-centric research requires more than retrieval and summarization and demands iterative hypothesis generation, quantitative reasoning over structured schemas, and convergence toward a coherent analytical narrative. In this paper, we present DataSTORM, an LLM-based agentic system capable of autonomously conducting research across both large-scale structured databases and internet sources. Grounded in principles from Exploratory Data Analysis and Data Storytelling, DataSTORM reframes deep research over structured data as a thesis-driven analytical process: discovering candidate theses from data, validating them through iterative cross-source investigation, and developing them into coherent analytical narratives. We evaluate DataSTORM on InsightBench, where it achieves a new state-of-the-art result with a 19.4% relative improvement in insight-level recall and 7.2% in summary-level score. We further introduce a new dataset built on ACLED, a real-world complex database, and demonstrate that DataSTORM outperforms proprietary systems such as ChatGPT Deep Research across both automated metrics and human evaluations.

Shicheng Liu, Siyuan Xu, Wenjie Qiu et al.

A common and effective strategy for humans to improve an unsatisfactory outcome in daily life is to find a cause of this outcome and correct the cause. In this paper, we investigate whether this human improvement strategy can be applied to improving reinforcement learning from human feedback (RLHF) for alignment of language models (LMs). In particular, it is observed in the literature that LMs tuned by RLHF can still output unsatisfactory responses. This paper proposes a method to improve the unsatisfactory responses by correcting their causes. Our method has two parts. The first part proposes a post-hoc explanation method to explain why an unsatisfactory response is generated to a prompt by identifying the training data that lead to this response. We formulate this problem as a constrained combinatorial optimization problem where the objective is to find a set of training data closest to this prompt-response pair in a feature representation space, and the constraint is that the prompt-response pair can be decomposed as a convex combination of this set of training data in the feature space. We propose an efficient iterative data selection algorithm to solve this problem. The second part proposes an unlearning method that improves unsatisfactory responses to some prompts by unlearning the training data that lead to these unsatisfactory responses and, meanwhile, does not significantly degrade satisfactory responses to other prompts. Experimental results demonstrate that our algorithm can improve RLHF.