Allen Herring

Jinheon Baek, Nirupama Chandrasekaran, Silviu Cucerzan et al. · microsoft-research

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a variety of applications could benefit from generations that are tailored to users' preferences, goals, and knowledge. Among them is web search, where knowing what a user is trying to accomplish, what they care about, and what they know can lead to improved search experiences. In this work, we propose a novel and general approach that augments an LLM with relevant context from users' interaction histories with a search engine in order to personalize its outputs. Specifically, we construct an entity-centric knowledge store for each user based on their search and browsing activities on the web, which is then leveraged to provide contextually relevant LLM prompt augmentations. This knowledge store is light-weight, since it only produces user-specific aggregate projections of interests and knowledge onto public knowledge graphs, and leverages existing search log infrastructure, thereby mitigating the privacy, compliance, and scalability concerns associated with building deep user profiles for personalization. We validate our approach on the task of contextual query suggestion, which requires understanding not only the user's current search context but also what they historically know and care about. Through a number of experiments based on human evaluation, we show that our approach is significantly better than several other LLM-powered baselines, generating query suggestions that are contextually more relevant, personalized, and useful.

Isabel Cachola, Silviu Cucerzan, Allen Herring et al. · microsoft-research

Authors seeking to communicate with broader audiences often share their ideas in various document formats, such as slide decks, newsletters, reports, and posters. Prior work on document generation has generally tackled the creation of each separate format to be a different task, leading to fragmented learning processes, redundancy in models and methods, and disjointed evaluation. We consider each of these documents as templatic views of the same underlying knowledge/content, and we aim to unify the generation and evaluation of these templatic views. We begin by showing that current LLMs are capable of generating various document formats with little to no supervision. Further, a simple augmentation involving a structured intermediate representation can improve performance, especially for smaller models. We then introduce a novel unified evaluation framework that can be adapted to measuring the quality of document generators for heterogeneous downstream applications. This evaluation is adaptable to a range of user defined criteria and application scenarios, obviating the need for task specific evaluation metrics. Finally, we conduct a human evaluation, which shows that people prefer 82% of the documents generated with our method, while correlating more highly with our unified evaluation framework than prior metrics in the literature.

Sneha Singhania, Silviu Cucerzan, Allen Herring et al. · microsoft-research

Capturing fresh information in near real-time and using it to augment existing large language models (LLMs) is essential to generate up-to-date, grounded, and reliable output. This problem becomes particularly challenging when LLMs are used for informational tasks in rapidly evolving fields, such as Web search related to recent or unfolding events involving entities, where generating temporally relevant responses requires access to up-to-the-hour news sources. However, the information modeled by the parametric memory of LLMs is often outdated, and Web results from prototypical retrieval systems may fail to capture the latest relevant information and struggle to handle conflicting reports in evolving news. To address this challenge, we present the NEON framework, designed to extract emerging entity interactions -- such as events or activities -- as described in news articles. NEON constructs an entity-centric timestamped knowledge graph that captures such interactions, thereby facilitating enhanced QA capabilities related to news events. Our framework innovates by integrating open Information Extraction (openIE) style tuples into LLMs to enable in-context retrieval-augmented generation. This integration demonstrates substantial improvements in QA performance when tackling temporal, entity-centric search queries. Through NEON, LLMs can deliver more accurate, reliable, and up-to-date responses.