Jiaxing Wu

Chao Wang, Neo Wu, Lin Ning et al.

Large language models (LLMs) have shown remarkable capabilities in generating user summaries from a long list of raw user activity data. These summaries capture essential user information such as preferences and interests, and therefore are invaluable for LLM-based personalization applications, such as explainable recommender systems. However, the development of new summarization techniques is hindered by the lack of ground-truth labels, the inherent subjectivity of user summaries, and human evaluation which is often costly and time-consuming. To address these challenges, we introduce \UserSumBench, a benchmark framework designed to facilitate iterative development of LLM-based summarization approaches. This framework offers two key components: (1) A reference-free summary quality metric. We show that this metric is effective and aligned with human preferences across three diverse datasets (MovieLens, Yelp and Amazon Review). (2) A novel robust summarization method that leverages time-hierarchical summarizer and self-critique verifier to produce high-quality summaries while eliminating hallucination. This method serves as a strong baseline for further innovation in summarization techniques.

Yanming Wan, Jiaxing Wu, Marwa Abdulhai et al.

Effective conversational agents like large language models (LLMs) must personalize their interactions to adapt to user preferences, personalities, and attributes across diverse domains like education and healthcare. Current methods like Reinforcement Learning from Human Feedback (RLHF), often prioritize helpfulness and safety but fall short in fostering truly empathetic, adaptive, and personalized dialogues. Existing personalization approaches typically rely on extensive user history, limiting their effectiveness for new or context-limited users. To address these limitations, we propose leveraging a user model to incorporate a curiosity-based intrinsic reward into multi-turn RLHF. This novel reward mechanism encourages the LLM agent to actively infer user traits by optimizing conversations to improve its user model's accuracy. Consequently, the agent delivers more personalized interactions by learning more about the user. We demonstrate our method's effectiveness in two distinct domains: significantly improving personalization performance in a conversational recommendation task, and personalizing conversations for different learning styles in an educational setting. We show improved generalization capabilities compared to traditional multi-turn RLHF, all while maintaining conversation quality. Our method offers a promising solution for creating more personalized, adaptive, and engaging conversational agents.