Christopher Gerling

Christopher Gerling, Stefan Lessmann

Traditional banks face increasing competition from FinTechs in the rapidly evolving financial ecosystem. Raising operational efficiency is vital to address this challenge. Our study aims to improve the efficiency of document-intensive business processes in banking. To that end, we first review the landscape of business documents in the retail segment. Banking documents often contain text, layout, and visuals, suggesting that document analytics and process automation require more than plain natural language processing (NLP). To verify this and assess the incremental value of visual cues when processing business documents, we compare a recently proposed multimodal model called LayoutXLM to powerful text classifiers (e.g., BERT) and large language models (e.g., GPT) in a case study related to processing company register extracts. The results confirm that incorporating layout information in a model substantially increases its performance. Interestingly, we also observed that more than 75% of the best model performance (in terms of the F1 score) can be achieved with as little as 30% of the training data. This shows that the demand for data labeled data to set up a multi-modal model can be moderate, which simplifies real-world applications of multimodal document analytics. Our study also sheds light on more specific practices in the scope of calibrating a multimodal banking document classifier, including the need for fine-tuning. In sum, the paper contributes original empirical evidence on the effectiveness and efficiency of multi-model models for document processing in the banking business and offers practical guidance on how to unlock this potential in day-to-day operations.

Christopher Gerling

With Company2Vec, the paper proposes a novel application in representation learning. The model analyzes business activities from unstructured company website data using Word2Vec and dimensionality reduction. Company2Vec maintains semantic language structures and thus creates efficient company embeddings in fine-granular industries. These semantic embeddings can be used for various applications in banking. Direct relations between companies and words allow semantic business analytics (e.g. top-n words for a company). Furthermore, industry prediction is presented as a supervised learning application and evaluation method. The vectorized structure of the embeddings allows measuring companies similarities with the cosine distance. Company2Vec hence offers a more fine-grained comparison of companies than the standard industry labels (NACE). This property is relevant for unsupervised learning tasks, such as clustering. An alternative industry segmentation is shown with k-means clustering on the company embeddings. Finally, this paper proposes three algorithms for (1) firm-centric, (2) industry-centric and (3) portfolio-centric peer-firm identification.

Christopher Gerling, Hanqiu Peng, Ying Chen et al.

Accurate forecasting of recovery rates (RR) is central to credit risk management and regulatory capital determination. In many loan portfolios, however, RR modeling is constrained by data scarcity arising from infrequent default events. Transfer learning (TL) offers a promising avenue to mitigate this challenge by exploiting information from related but richer source domains, yet its effectiveness critically depends on the presence and strength of distributional shifts, and on potential heterogeneity between source and target feature spaces. This paper introduces FT-MDN-Transformer, a mixture-density tabular Transformer architecture specifically designed for TL in RR forecasting across heterogeneous feature sets. The model produces both loan-level point estimates and portfolio-level predictive distributions, thereby supporting a wide range of practical RR forecasting applications. We evaluate the proposed approach in a controlled Monte Carlo simulation that facilitates systematic variation of covariate, conditional, and label shifts, as well as in a real-world transfer setting using the Global Credit Data (GCD) loan dataset as source and a novel bonds dataset as target. Our results show that FT-MDN-Transformer outperforms baseline models when target-domain data are limited, with particularly pronounced gains under covariate and conditional shifts, while label shift remains challenging. We also observe its probabilistic forecasts to closely track empirical recovery distributions, providing richer information than conventional point-prediction metrics alone. Overall, the findings highlight the potential of distribution-aware TL architectures to improve RR forecasting in data-scarce credit portfolios and offer practical insights for risk managers operating under heterogeneous data environments.

Christopher Gerling, Stefan Lessmann

This paper explores the growing impact of AI and NLP in bank marketing, highlighting their evolving roles in enhancing marketing strategies, improving customer engagement, and creating value within this sector. While AI and NLP have been widely studied in general marketing, there is a notable gap in understanding their specific applications and potential within the banking sector. This research addresses this specific gap by providing a systematic review and strategic analysis of AI and NLP applications in bank marketing, focusing on their integration across the customer journey and operational excellence. Employing the PRISMA methodology, this study systematically reviews existing literature to assess the current landscape of AI and NLP in bank marketing. Additionally, it incorporates semantic mapping using Sentence Transformers and UMAP for strategic gap analysis to identify underexplored areas and opportunities for future research. The systematic review reveals limited research specifically focused on NLP applications in bank marketing. The strategic gap analysis identifies key areas where NLP can further enhance marketing strategies, including customer-centric applications like acquisition, retention, and personalized engagement, offering valuable insights for both academic research and practical implementation. This research contributes to the field of bank marketing by mapping the current state of AI and NLP applications and identifying strategic gaps. The findings provide actionable insights for developing NLP-driven growth and innovation frameworks and highlight the role of NLP in improving operational efficiency and regulatory compliance. This work has broader implications for enhancing customer experience, profitability, and innovation in the banking industry.