Xu Yiming

Saleh Afroogh, Seyd Ishtiaque Ahmed, Petra Ahrweiler et al. · cmu

This study provides a cross-disciplinary examination of Explainable Artificial Intelligence (XAI) approaches-focusing on deep neural networks (DNNs) and large language models (LLMs)-and identifies empirical and conceptual limitations in current XAI. We discuss critical symptoms that stem from deeper root causes (i.e., two paradoxes, two conceptual confusions, and five false assumptions). These fundamental problems within the current XAI research field reveal three insights: experimentally, XAI exhibits significant flaws; conceptually, it is paradoxical; and pragmatically, further attempts to reform the paradoxical XAI might exacerbate its confusion-demanding fundamental shifts and new research directions. To move beyond XAI's limitations, we propose a four-pronged synthesized paradigm shift toward reliable and certified AI development. These four components include: verification-focused Interactive AI (IAI) to establish scientific community protocols for certifying AI system performance rather than attempting post-hoc explanations, AI Epistemology for rigorous scientific foundations, User-Sensible AI to create context-aware systems tailored to specific user communities, and Model-Centered Interpretability for faithful technical analysis-together offering comprehensive post-XAI research directions.

Yanyan Wang, Yingying Wang, Junli Liang et al.

The rapid advancement of large language models (LLMs) has significantly propelled progress in artificial intelligence, demonstrating substantial application potential across multiple specialized domains. Telecommunications operation scheduling (OS) is a critical aspect of the telecommunications industry, involving the coordinated management of networks, services, risks, and human resources to optimize production scheduling and ensure unified service control. However, the inherent complexity and domain-specific nature of OS tasks, coupled with the absence of comprehensive evaluation benchmarks, have hindered thorough exploration of LLMs' application potential in this critical field. To address this research gap, we propose the first Telecommunications Operation Scheduling Evaluation Benchmark (TeleEval-OS). Specifically, this benchmark comprises 15 datasets across 13 subtasks, comprehensively simulating four key operational stages: intelligent ticket creation, intelligent ticket handling, intelligent ticket closure, and intelligent evaluation. To systematically assess the performance of LLMs on tasks of varying complexity, we categorize their capabilities in telecommunications operation scheduling into four hierarchical levels, arranged in ascending order of difficulty: basic NLP, knowledge Q&A, report generation, and report analysis. On TeleEval-OS, we leverage zero-shot and few-shot evaluation methods to comprehensively assess 10 open-source LLMs (e.g., DeepSeek-V3) and 4 closed-source LLMs (e.g., GPT-4o) across diverse scenarios. Experimental results demonstrate that open-source LLMs can outperform closed-source LLMs in specific scenarios, highlighting their significant potential and value in the field of telecommunications operation scheduling.