Sonam Singh

Sonam Singh, Anthony Rios

Customers are rapidly turning to social media for customer support. While brand agents on these platforms are motivated and well-intentioned to help and engage with customers, their efforts are often ignored if their initial response to the customer does not match a specific tone, style, or topic the customer is aiming to receive. The length of a conversation can reflect the effort and quality of the initial response made by a brand toward collaborating and helping consumers, even when the overall sentiment of the conversation might not be very positive. Thus, through this study, we aim to bridge this critical gap in the existing literature by analyzing language's content and stylistic aspects such as expressed empathy, psycho-linguistic features, dialogue tags, and metrics for quantifying personalization of the utterances that can influence the engagement of an interaction. This paper demonstrates that we can predict engagement using initial customer and brand posts.

Karthik Mohan, Sonam Singh, Amit Arvind Kale

The rapid development of Vision-Language models (VLMs) and Multimodal Language Models (MLLMs) in autonomous driving research has significantly reshaped the landscape by enabling richer scene understanding, context-aware reasoning, and more interpretable decision-making. However, a lot of existing work often relies on either single-view encoders that fail to exploit the spatial structure of multi-camera systems or operate on aggregated multi-view features, which lack a unified spatial representation, making it more challenging to reason about ego-centric directions, object relations, and the wider context. We thus present BeLLA, an end-to-end architecture that connects unified 360° BEV representations with a large language model for question answering in autonomous driving. We primarily evaluate our work using two benchmarks - NuScenes-QA and DriveLM, where BeLLA consistently outperforms existing approaches on questions that require greater spatial reasoning, such as those involving relative object positioning and behavioral understanding of nearby objects, achieving up to +9.3% absolute improvement in certain tasks. In other categories, BeLLA performs competitively, demonstrating the capability of handling a diverse range of questions.

Jaisidh Singh, Sonam Singh, Amit Arvind Kale et al.

This paper presents a novel method for discovering systematic errors in segmentation models. For instance, a systematic error in the segmentation model can be a sufficiently large number of misclassifications from the model as a parking meter for a target class of pedestrians. With the rapid deployment of these models in critical applications such as autonomous driving, it is vital to detect and interpret these systematic errors. However, the key challenge is automatically discovering such failures on unlabelled data and forming interpretable semantic sub-groups for intervention. For this, we leverage multimodal foundation models to retrieve errors and use conceptual linkage along with erroneous nature to study the systematic nature of these errors. We demonstrate that such errors are present in SOTA segmentation models (UperNet ConvNeXt and UperNet Swin) trained on the Berkeley Deep Drive and benchmark the approach qualitatively and quantitatively, showing its effectiveness by discovering coherent systematic errors for these models. Our work opens up the avenue to model analysis and intervention that have so far been underexplored in semantic segmentation.

Avijit Dasgupta, Sonam Singh

Automatic segmentation of retinal blood vessels from fundus images plays an important role in the computer aided diagnosis of retinal diseases. The task of blood vessel segmentation is challenging due to the extreme variations in morphology of the vessels against noisy background. In this paper, we formulate the segmentation task as a multi-label inference task and utilize the implicit advantages of the combination of convolutional neural networks and structured prediction. Our proposed convolutional neural network based model achieves strong performance and significantly outperforms the state-of-the-art for automatic retinal blood vessel segmentation on DRIVE dataset with 95.33% accuracy and 0.974 AUC score.