Xiaoshuai Song

Jiachi Liu, Liwen Wang, Guanting Dong et al.

In real dialogue scenarios, as there are unknown input noises in the utterances, existing supervised slot filling models often perform poorly in practical applications. Even though there are some studies on noise-robust models, these works are only evaluated on rule-based synthetic datasets, which is limiting, making it difficult to promote the research of noise-robust methods. In this paper, we introduce a noise robustness evaluation dataset named Noise-SF for slot filling task. The proposed dataset contains five types of human-annotated noise, and all those noises are exactly existed in real extensive robust-training methods of slot filling into the proposed framework. By conducting exhaustive empirical evaluation experiments on Noise-SF, we find that baseline models have poor performance in robustness evaluation, and the proposed framework can effectively improve the robustness of models. Based on the empirical experimental results, we make some forward-looking suggestions to fuel the research in this direction. Our dataset Noise-SF will be released at https://github.com/dongguanting/Noise-SF.

Xiaoshuai Song, Keqing He, Pei Wang et al.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Pei Wang, Keqing He, Yutao Mou et al.

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling (APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resource OOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD\&IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

Xiaoshuai Song, Yutao Mou, Keqing He et al.

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

Pei Wang, Keqing He, Yejie Wang et al.

Out-of-domain (OOD) intent detection aims to examine whether the user's query falls outside the predefined domain of the system, which is crucial for the proper functioning of task-oriented dialogue (TOD) systems. Previous methods address it by fine-tuning discriminative models. Recently, some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, but it is still unclear for their ability on OOD detection task.This paper conducts a comprehensive evaluation of LLMs under various experimental settings, and then outline the strengths and weaknesses of LLMs. We find that LLMs exhibit strong zero-shot and few-shot capabilities, but is still at a disadvantage compared to models fine-tuned with full resource. More deeply, through a series of additional analysis experiments, we discuss and summarize the challenges faced by LLMs and provide guidance for future work including injecting domain knowledge, strengthening knowledge transfer from IND(In-domain) to OOD, and understanding long instructions.

Xiaoshuai Song, Zhengyang Wang, Keqing He et al.

Knowledge editing (KE) aims to efficiently and precisely modify the behavior of large language models (LLMs) to update specific knowledge without negatively influencing other knowledge. Current research primarily focuses on white-box LLMs editing, overlooking an important scenario: black-box LLMs editing, where LLMs are accessed through interfaces and only textual output is available. In this paper, we first officially introduce KE on black-box LLMs and then propose a comprehensive evaluation framework to overcome the limitations of existing evaluations that are not applicable to black-box LLMs editing and lack comprehensiveness. To tackle privacy leaks of editing data and style over-editing in current methods, we introduce a novel postEdit framework, resolving privacy concerns through downstream post-processing and maintaining textual style consistency via fine-grained editing to original responses. Experiments and analysis on two benchmarks demonstrate that postEdit outperforms all baselines and achieves strong generalization, especially with huge improvements on style retention (average $+20.82\%\uparrow$).

Jinxu Zhao, Guanting Dong, Yueyan Qiu et al.

In a realistic dialogue system, the input information from users is often subject to various types of input perturbations, which affects the slot-filling task. Although rule-based data augmentation methods have achieved satisfactory results, they fail to exhibit the desired generalization when faced with unknown noise disturbances. In this study, we address the challenges posed by input perturbations in slot filling by proposing Noise-BERT, a unified Perturbation-Robust Framework with Noise Alignment Pre-training. Our framework incorporates two Noise Alignment Pre-training tasks: Slot Masked Prediction and Sentence Noisiness Discrimination, aiming to guide the pre-trained language model in capturing accurate slot information and noise distribution. During fine-tuning, we employ a contrastive learning loss to enhance the semantic representation of entities and labels. Additionally, we introduce an adversarial attack training strategy to improve the model's robustness. Experimental results demonstrate the superiority of our proposed approach over state-of-the-art models, and further analysis confirms its effectiveness and generalization ability.

Yutao Mou, Xiaoshuai Song, Keqing He et al.

Generalized intent discovery aims to extend a closed-set in-domain intent classifier to an open-world intent set including in-domain and out-of-domain intents. The key challenges lie in pseudo label disambiguation and representation learning. Previous methods suffer from a coupling of pseudo label disambiguation and representation learning, that is, the reliability of pseudo labels relies on representation learning, and representation learning is restricted by pseudo labels in turn. In this paper, we propose a decoupled prototype learning framework (DPL) to decouple pseudo label disambiguation and representation learning. Specifically, we firstly introduce prototypical contrastive representation learning (PCL) to get discriminative representations. And then we adopt a prototype-based label disambiguation method (PLD) to obtain pseudo labels. We theoretically prove that PCL and PLD work in a collaborative fashion and facilitate pseudo label disambiguation. Experiments and analysis on three benchmark datasets show the effectiveness of our method.