Min Du

Rama Akkiraju, Anbang Xu, Deepak Bora et al.

Enterprise chatbots, powered by generative AI, are emerging as key applications to enhance employee productivity. Retrieval Augmented Generation (RAG), Large Language Models (LLMs), and orchestration frameworks like Langchain and Llamaindex are crucial for building these chatbots. However, creating effective enterprise chatbots is challenging and requires meticulous RAG pipeline engineering. This includes fine-tuning embeddings and LLMs, extracting documents from vector databases, rephrasing queries, reranking results, designing prompts, honoring document access controls, providing concise responses, including references, safeguarding personal information, and building orchestration agents. We present a framework for building RAG-based chatbots based on our experience with three NVIDIA chatbots: for IT/HR benefits, financial earnings, and general content. Our contributions are three-fold: introducing the FACTS framework (Freshness, Architectures, Cost, Testing, Security), presenting fifteen RAG pipeline control points, and providing empirical results on accuracy-latency tradeoffs between large and small LLMs. To the best of our knowledge, this is the first paper of its kind that provides a holistic view of the factors as well as solutions for building secure enterprise-grade chatbots."

Brody Kutt, Pralay Ramteke, Xavier Mignot et al.

Producing labels for unlabeled data is error-prone, making semi-supervised learning (SSL) troublesome. Often, little is known about when and why an algorithm fails to outperform a supervised baseline. Using benchmark datasets, we craft five common real-world SSL data scenarios: few-label, open-set, noisy-label, and class distribution imbalance/misalignment in the labeled and unlabeled sets. We propose a novel algorithm called Contrastive Credibility Propagation (CCP) for deep SSL via iterative transductive pseudo-label refinement. CCP unifies semi-supervised learning and noisy label learning for the goal of reliably outperforming a supervised baseline in any data scenario. Compared to prior methods which focus on a subset of scenarios, CCP uniquely outperforms the supervised baseline in all scenarios, supporting practitioners when the qualities of labeled or unlabeled data are unknown.