Yu Herng Tan

Junhua Liu, Yong Keat Tan, Bin Fu et al.

In conversational AI systems, a critical challenge in training effective multi-turn intent classification models lies in the generation of large-scale, domain-specific, multilingual dialogue datasets. In this paper, we introduce Chain-of-Intent, a novel framework that integrates Hidden Markov Models (HMMs) with Large Language Models (LLMs) to generate intent-driven, context-aware dialogues through self-play. Our method first extracts domain-specific intent transition patterns from real-world e-commerce chat logs, which guide the modeling of turn-level dynamics and intent sequences. LLMs are then employed to parameterize the emission probabilities of HMMs, enabling the generation of natural, coherent utterances aligned with predicted intents and dialogue context. We also propose MINT-CL, a multi-task contrastive learning framework for multi-turn intent classification, which improves performance while reducing dependence on large-scale annotated datasets. Empirical results demonstrate that our approach outperforms competitive baselines in dialogue generation quality and classification accuracy, particularly in multilingual settings. To facilitate future research, we release MINT-E, a comprehensive, multilingual, intent-aware multi-turn dialogue corpus derived from the e-commerce domain\footnote{The reproduced source code and dataset are available at https://github.com/junhua/chain-of-intent.

Junhua Liu, Yong Keat Tan, Bin Fu et al.

Accurate multi-turn intent classification is essential for advancing conversational AI systems. However, challenges such as the scarcity of comprehensive datasets and the complexity of contextual dependencies across dialogue turns hinder progress. This paper presents two novel approaches leveraging Large Language Models (LLMs) to enhance scalability and reduce latency in production dialogue systems. First, we introduce Symbol Tuning, which simplifies intent labels to reduce task complexity and improve performance in multi-turn dialogues. Second, we propose C-LARA (Consistency-aware, Linguistics Adaptive Retrieval Augmentation), a framework that employs LLMs for data augmentation and pseudo-labeling to generate synthetic multi-turn dialogues. These enriched datasets are used to fine-tune a small, efficient model suitable for deployment. Experiments conducted on multilingual dialogue datasets demonstrate significant improvements in classification accuracy and resource efficiency. Our methods enhance multi-turn intent classification accuracy by 5.09%, reduce annotation costs by 40%, and enable scalable deployment in low-resource multilingual industrial systems, highlighting their practicality and impact.