Ying-Chun Lin

Taiwei Shi, Zhuoer Wang, Longqi Yang et al. · amazon-science, microsoft-research

As large language models (LLMs) continue to advance, aligning these models with human preferences has emerged as a critical challenge. Traditional alignment methods, relying on human or LLM annotated datasets, are limited by their resource-intensive nature, inherent subjectivity, misalignment with real-world user preferences, and the risk of feedback loops that amplify model biases. To overcome these limitations, we introduce WildFeedback, a novel framework that leverages in-situ user feedback during conversations with LLMs to create preference datasets automatically. Given a corpus of multi-turn user-LLM conversation, WildFeedback identifies and classifies user feedback to LLM responses between conversation turns. The user feedback is then used to create examples of preferred and dispreferred responses according to users' preference. Our experiments demonstrate that LLMs fine-tuned on WildFeedback dataset exhibit significantly improved alignment with user preferences, as evidenced by both traditional benchmarks and our proposed checklist-guided evaluation. By incorporating in-situ feedback from actual users, WildFeedback addresses the scalability, subjectivity, and bias challenges that plague existing approaches, marking a significant step toward developing LLMs that are more responsive to the diverse and evolving needs of their users.

Ying-Chun Lin, Jennifer Neville, Cassiano Becker et al.

Understanding node representations in graph-based models is crucial for uncovering biases ,diagnosing errors, and building trust in model decisions. However, previous work on explainable AI for node representations has primarily emphasized explanations (reasons for model predictions) rather than interpretations (mapping representations to understandable concepts). Furthermore, the limited research that focuses on interpretation lacks validation, and thus the reliability of such methods is unclear. We address this gap by proposing a novel interpretation method-Node Coherence Rate for Representation Interpretation (NCI)-which quantifies how well different node relations are captured in node representations. We also propose a novel method (IME) to evaluate the accuracy of different interpretation methods. Our experimental results demonstrate that NCI reduces the error of the previous best approach by an average of 39%. We then apply NCI to derive insights about the node representations produced by several graph-based methods and assess their quality in unsupervised settings.

Ying-Chun Lin, Jennifer Neville, Jack W. Stokes et al.

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. The resulting method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.