Sumit Asthana

Sumit Asthana, Sagih Hilleli, Pengcheng He et al. · microsoft-research

Meetings play a critical infrastructural role in coordinating work. The recent surge of hybrid and remote meetings in computer-mediated spaces has led to new problems (e.g., more time spent in less engaging meetings) and new opportunities (e.g., automated transcription/captioning and recap support). Advances in dialogue summarization offer the potential for improving post-meeting experiences, but fixed-length summaries often fail to meet diverse needs, such as quick overviews or detailed insights. To address these gaps, we use cognitive science and discourse theories to conceptualize two recap designs: important highlights and a structured, hierarchical minutes view, targeting complementary recap needs. We operationalize these representations into high-fidelity prototypes using dialogue summarization. Finally, we evaluate the representations' effectiveness with seven users in the context of their work meetings at Microsoft. Our results show both recap types are valuable in different contexts, enabling collaboration through discussions and consensus-building. Exploring the meaning of users adding, editing, and deleting from recaps suggests varying alignment for using these actions to improve AI-recap. Our design implications, such as incorporating organizational artifacts (e.g., linking presentations) in recaps and personalizing context, advance the discourse of effective recap designs for organizational work and support past results from cognition studies.

Sumit Asthana, Hannah Rashkin, Elizabeth Clark et al.

One useful application of NLP models is to support people in reading complex text from unfamiliar domains (e.g., scientific articles). Simplifying the entire text makes it understandable but sometimes removes important details. On the contrary, helping adult readers understand difficult concepts in context can enhance their vocabulary and knowledge. In a preliminary human study, we first identify that lack of context and unfamiliarity with difficult concepts is a major reason for adult readers' difficulty with domain-specific text. We then introduce "targeted concept simplification," a simplification task for rewriting text to help readers comprehend text containing unfamiliar concepts. We also introduce WikiDomains, a new dataset of 22k definitions from 13 academic domains paired with a difficult concept within each definition. We benchmark the performance of open-source and commercial LLMs and a simple dictionary baseline on this task across human judgments of ease of understanding and meaning preservation. Interestingly, our human judges preferred explanations about the difficult concept more than simplification of the concept phrase. Further, no single model achieved superior performance across all quality dimensions, and automated metrics also show low correlations with human evaluations of concept simplification ($\sim0.2$), opening up rich avenues for research on personalized human reading comprehension support.