Amy Zhang

Shagun Jhaver, Seth Frey, Amy Zhang

Many have criticized the centralized and unaccountable governance of prominent online social platforms, leading to renewed interest in platform governance that incorporates multiple centers of power. Decentralization of power can arise horizontally, through parallel communities, each with local administration, and vertically, through multiple hierarchies of overlapping jurisdiction. Drawing from literature on federalism and polycentricity in analogous offline institutions, we scrutinize the landscape of existing platforms through the lens of multi-level governance. Our analysis describes how online platforms incorporate varying forms and degrees of decentralized governance. In particular, we propose a framework that characterizes the general design space and the various ways that middle levels of governance vary in how they can interact with a centralized governance system above and end users below. This focus provides a starting point for new lines of inquiry between platform- and community-governance scholarship. By engaging themes of decentralization, hierarchy, power, and responsibility, while discussing concrete examples, we connect designers and theorists of online spaces.

Jessica Wang, Amy Zhang, David Karger

Society is showing signs of strong ideological polarization. When pushed to seek perspectives different from their own, people often reject diverse ideas or find them unfathomable. Work has shown that framing controversial issues using the values of the audience can improve understanding of opposing views. In this paper, we present our work designing systems for addressing ideological division through educating U.S. news consumers to engage using a framework of fundamental human values known as Moral Foundations. We design and implement a series of new features that encourage users to challenge their understanding of opposing views, including annotation of moral frames in news articles, discussion of those frames via inline comments, and recommendations based on relevant moral frames. We describe two versions of features -- the first covering a suite of ways to interact with moral framing in news, and the second tailored towards collaborative annotation and discussion. We conduct a field evaluation of each design iteration with 71 participants in total over a period of 6-8 days, finding evidence suggesting users learned to re-frame their discourse in moral values of the opposing side. Our work provides several design considerations for building systems to engage with moral framing.