Lu Xiang

Liner Xiang, Jiayi Wang, Hengrui Cai

Contextual bandits, which leverage the baseline features of sequentially arriving individuals to optimize cumulative rewards while balancing exploration and exploitation, are critical for online decision-making. Existing approaches typically assume no interference, where each individual's action affects only their own reward. Yet, such an assumption can be violated in many practical scenarios, and the oversight of interference can lead to short-sighted policies that focus solely on maximizing the immediate outcomes for individuals, which further results in suboptimal decisions and potentially increased regret over time. To address this significant gap, we introduce the foresighted online policy with interference (FRONT) that innovatively considers the long-term impact of the current decision on subsequent decisions and rewards. The proposed FRONT method employs a sequence of exploratory and exploitative strategies to manage the intricacies of interference, ensuring robust parameter inference and regret minimization. Theoretically, we establish a tail bound for the online estimator and derive the asymptotic distribution of the parameters of interest under suitable conditions on the interference network. We further show that FRONT attains sublinear regret under two distinct definitions, capturing both the immediate and consequential impacts of decisions, and we establish these results with and without statistical inference. The effectiveness of FRONT is further demonstrated through extensive simulations and a real-world application to urban hotel profits.

Haitao Lin, Liqun Ma, Junnan Zhu et al.

Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowing customer's issues and service progress. These applications require summaries to contain the perspective of a single speaker and have a clear topic flow structure, while neither are available in existing datasets. Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS). CSDS improves the abstractive summaries in two aspects: (1) In addition to the overall summary for the whole dialogue, role-oriented summaries are also provided to acquire different speakers' viewpoints. (2) All the summaries sum up each topic separately, thus containing the topic-level structure of the dialogue. We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue. Next, we compare various summarization methods on CSDS, and experiment results show that existing methods are prone to generate redundant and incoherent summaries. Besides, the performance becomes much worse when analyzing the performance on role-oriented summaries and topic structures. We hope that this study could benchmark Chinese dialogue summarization and benefit further studies.

Haitao Lin, Lu Xiang, Yu Zhou et al.

Spoken Language Understanding (SLU) is one essential step in building a dialogue system. Due to the expensive cost of obtaining the labeled data, SLU suffers from the data scarcity problem. Therefore, in this paper, we focus on data augmentation for slot filling task in SLU. To achieve that, we aim at generating more diverse data based on existing data. Specifically, we try to exploit the latent language knowledge from pretrained language models by finetuning them. We propose two strategies for finetuning process: value-based and context-based augmentation. Experimental results on two public SLU datasets have shown that compared with existing data augmentation methods, our proposed method can generate more diverse sentences and significantly improve the performance on SLU.