Chen Qu

Fengran Mo, Chen Qu, Kelong Mao et al.

Conversational search supports multi-turn user-system interactions to solve complex information needs. Different from the traditional single-turn ad-hoc search, conversational search encounters a more challenging problem of context-dependent query understanding with the lengthy and long-tail conversational history context. While conversational query rewriting methods leverage explicit rewritten queries to train a rewriting model to transform the context-dependent query into a stand-stone search query, this is usually done without considering the quality of search results. Conversational dense retrieval methods use fine-tuning to improve a pre-trained ad-hoc query encoder, but they are limited by the conversational search data available for training. In this paper, we leverage both rewritten queries and relevance judgments in the conversational search data to train a better query representation model. The key idea is to align the query representation with those of rewritten queries and relevant documents. The proposed model -- Query Representation Alignment Conversational Dense Retriever, QRACDR, is tested on eight datasets, including various settings in conversational search and ad-hoc search. The results demonstrate the strong performance of QRACDR compared with state-of-the-art methods, and confirm the effectiveness of representation alignment.

Liu Yang, Minghui Qiu, Chen Qu et al.

Personal assistant systems, such as Apple Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana, are becoming ever more widely used. Understanding user intent such as clarification questions, potential answers and user feedback in information-seeking conversations is critical for retrieving good responses. In this paper, we analyze user intent patterns in information-seeking conversations and propose an intent-aware neural response ranking model "IART", which refers to "Intent-Aware Ranking with Transformers". IART is built on top of the integration of user intent modeling and language representation learning with the Transformer architecture, which relies entirely on a self-attention mechanism instead of recurrent nets. It incorporates intent-aware utterance attention to derive an importance weighting scheme of utterances in conversation context with the aim of better conversation history understanding. We conduct extensive experiments with three information-seeking conversation data sets including both standard benchmarks and commercial data. Our proposed model outperforms all baseline methods with respect to a variety of metrics. We also perform case studies and analysis of learned user intent and its impact on response ranking in information-seeking conversations to provide interpretation of results.

Chen Qu, Liu Yang, Bruce Croft et al.

Information retrieval systems are evolving from document retrieval to answer retrieval. Web search logs provide large amounts of data about how people interact with ranked lists of documents, but very little is known about interaction with answer texts. In this paper, we use Amazon Mechanical Turk to investigate three answer presentation and interaction approaches in a non-factoid question answering setting. We find that people perceive and react to good and bad answers very differently, and can identify good answers relatively quickly. Our results provide the basis for further investigation of effective answer interaction and feedback methods.