Eunchae Jang

Eunchae Jang, S. Shyam Sundar

AI systems have long been expected to interact with users, answering questions, generating content, and continuing (social) conversations. Agentic AI, however, breaks from this expectation, as its primary objective is workflow execution on behalf of the users. If a system becomes more agentic, do users need less interaction with the system? Our answer is: less routine back-and-forth, but more communication for oversight and explanation, as agentic AI proactively acts, not just responds. Grounded in a communication perspective, we discuss how users perceive the communicative roles of AI systems (whether as the source of actions or merely a channel), and how this can shape trust. Because agentic AI can play multiple communicative roles, it can complicate this source perception and introduce potential risks. To address this, we propose three types of explanations that agentic AI needs to incorporate (action-process, uncertainty, and coordination), and suggest that customization affordances that allow users to decide when and which explanations they see may be key to preserving human agency as AI autonomy increases.

Hangzhi Guo, Pranav Narayanan Venkit, Eunchae Jang et al.

The widespread adoption of large language models (LLMs) and generative AI (GenAI) tools across diverse applications has amplified the importance of addressing societal biases inherent within these technologies. While the NLP community has extensively studied LLM bias, research investigating how non-expert users perceive and interact with biases from these systems remains limited. As these technologies become increasingly prevalent, understanding this question is crucial to inform model developers in their efforts to mitigate bias. To address this gap, this work presents the findings from a university-level competition, which challenged participants to design prompts for eliciting biased outputs from GenAI tools. We quantitatively and qualitatively analyze the competition submissions and identify a diverse set of biases in GenAI and strategies employed by participants to induce bias in GenAI. Our finding provides unique insights into how non-expert users perceive and interact with biases from GenAI tools.