Keri Mallari

Kori Inkpen, Shreya Chappidi, Keri Mallari et al.

Human-AI collaboration for decision-making strives to achieve team performance that exceeds the performance of humans or AI alone. However, many factors can impact success of Human-AI teams, including a user's domain expertise, mental models of an AI system, trust in recommendations, and more. This work examines users' interaction with three simulated algorithmic models, all with similar accuracy but different tuning on their true positive and true negative rates. Our study examined user performance in a non-trivial blood vessel labeling task where participants indicated whether a given blood vessel was flowing or stalled. Our results show that while recommendations from an AI-Assistant can aid user decision making, factors such as users' baseline performance relative to the AI and complementary tuning of AI error types significantly impact overall team performance. Novice users improved, but not to the accuracy level of the AI. Highly proficient users were generally able to discern when they should follow the AI recommendation and typically maintained or improved their performance. Mid-performers, who had a similar level of accuracy to the AI, were most variable in terms of whether the AI recommendations helped or hurt their performance. In addition, we found that users' perception of the AI's performance relative on their own also had a significant impact on whether their accuracy improved when given AI recommendations. This work provides insights on the complexity of factors related to Human-AI collaboration and provides recommendations on how to develop human-centered AI algorithms to complement users in decision-making tasks.

Keri Mallari, Julius Adebayo, Kori Inkpen et al.

Despite strong advisory against it, large generative models (LMs) are already being used for decision making tasks that were previously done by predictive models or humans. We put popular LMs to the test in a high-stakes decision making task: recidivism prediction. Studying three closed-access and open-source LMs, we analyze the LMs not exclusively in terms of accuracy, but also in terms of agreement with (imperfect, noisy, and sometimes biased) human predictions or existing predictive models. We conduct experiments that assess how providing different types of information, including distractor information such as photos, can influence LM decisions. We also stress test techniques designed to either increase accuracy or mitigate bias in LMs, and find that some to have unintended consequences on LM decisions. Our results provide additional quantitative evidence to the wisdom that current LMs are not the right tools for these types of tasks.

Keri Mallari, Kori Inkpen, Paul Johns et al.

Understanding how racial information impacts human decision making in online systems is critical in today's world. Prior work revealed that race information of criminal defendants, when presented as a text field, had no significant impact on users' judgements of recidivism. We replicated and extended this work to explore how and when race information influences users' judgements, with respect to the saliency of presentation. Our results showed that adding photos to the race labels had a significant impact on recidivism predictions for users who identified as female, but not for those who identified as male. The race of the defendant also impacted these results, with black defendants being less likely to be predicted to recidivate compared to white defendants. These results have strong implications for how system-designers choose to display race information, and cautions researchers to be aware of gender and race effects when using Amazon Mechanical Turk workers.