Elizabeth Mynatt

Jiachen Li, Reina Szeyi Chan, Akshat Choube et al. · eth-zurich

With the growing prevalence of modern ubiquitous computing technologies, multi-modal tracking systems hold promise for providing timely awareness and reassurance to stakeholders such as remote family members (RFMs) of older adults, who play a central role in care coordination. However, combining heterogeneous data streams into high-level, meaningful content - such as retrospective summaries - remains challenging. While recent work has demonstrated the promise of large language models (LLMs) for interpreting multi-modal tracking data, less attention has been given to generating narrative accounts for stakeholders like RFMs, who possess rich personal knowledge of older adults and strong emotional responsibility, yet have limited visibility into their daily lives and limited capacity for caregiving. In this work, we explore how LLMs can be used to generate retrospective summaries from multi-modal tracking data for RFMs of older adults. We leveraged and customized an existing system, Vital Insight, to generate initial summaries on different dates and data availability scenarios as technology probes, and conducted interviews with 11 RFMs to gather feedback. Based on these insights, we redesigned the system into a multi-layer, multi-agent, insight-driven summary approach that builds from objective statistics and descriptions to enriched, context-aware narratives. We then compared the redesigned summaries with the initial versions through a survey with the same 11 RFMs and found significant improvements in satisfaction, perceived helpfulness, trust, and willingness to receive the summaries. We conclude by presenting design implications for AI-generated summaries for RFMs and broader contexts, emphasizing the need to support RFMs' sensemaking shift from simply presenting ''What'' data were collected, to explaining ''How'' is my loved one doing and ''Why''.

Jiachen Li, Xiwen Li, Justin Steinberg et al.

Passive tracking methods, such as phone and wearable sensing, have become dominant in monitoring human behaviors in modern ubiquitous computing studies. While there have been significant advances in machine-learning approaches to translate periods of raw sensor data to model momentary behaviors, (e.g., physical activity recognition), there still remains a significant gap in the translation of these sensing streams into meaningful, high-level, context-aware insights that are required for various applications (e.g., summarizing an individual's daily routine). To bridge this gap, experts often need to employ a context-driven sensemaking process in real-world studies to derive insights. This process often requires manual effort and can be challenging even for experienced researchers due to the complexity of human behaviors. We conducted three rounds of user studies with 21 experts to explore solutions to address challenges with sensemaking. We follow a human-centered design process to identify needs and design, iterate, build, and evaluate Vital Insight (VI), a novel, LLM-assisted, prototype system to enable human-in-the-loop inference (sensemaking) and visualizations of multi-modal passive sensing data from smartphones and wearables. Using the prototype as a technology probe, we observe experts' interactions with it and develop an expert sensemaking model that explains how experts move between direct data representations and AI-supported inferences to explore, question, and validate insights. Through this iterative process, we also synthesize and discuss a list of design implications for the design of future AI-augmented visualization systems to better assist experts' sensemaking processes in multi-modal health sensing data.

Kevin Fu, Tadayoshi Kohno, Daniel Lopresti et al.

The Internet of Things (IoT) is already transforming industries, cities, and homes. The economic value of this transformation across all industries is estimated to be trillions of dollars and the societal impact on energy efficiency, health, and productivity are enormous. Alongside potential benefits of interconnected smart devices comes increased risk and potential for abuse when embedding sensing and intelligence into every device. One of the core problems with the increasing number of IoT devices is the increased complexity that is required to operate them safely and securely. This increased complexity creates new safety, security, privacy, and usability challenges far beyond the difficult challenges individuals face just securing a single device. We highlight some of the negative trends that smart devices and collections of devices cause and we argue that issues related to security, physical safety, privacy, and usability are tightly interconnected and solutions that address all four simultaneously are needed. Tight safety and security standards for individual devices based on existing technology are needed. Likewise research that determines the best way for individuals to confidently manage collections of devices must guide the future deployments of such systems.

Lana Yarosh, Suzanne Bakken, Alan Borning et al.

Substance Use Disorders (SUDs) involve the misuse of any or several of a wide array of substances, such as alcohol, opioids, marijuana, and methamphetamine. SUDs are characterized by an inability to decrease use despite severe social, economic, and health-related consequences to the individual. A 2017 national survey identified that 1 in 12 US adults have or have had a substance use disorder. The National Institute on Drug Abuse estimates that SUDs relating to alcohol, prescription opioids, and illicit drug use cost the United States over $520 billion annually due to crime, lost work productivity, and health care expenses. Most recently, the US Department of Health and Human Services has declared the national opioid crisis a public health emergency to address the growing number of opioid overdose deaths in the United States. In this interdisciplinary workshop, we explored how computational support - digital systems, algorithms, and sociotechnical approaches (which consider how technology and people interact as complex systems) - may enhance and enable innovative interventions for prevention, detection, treatment, and long-term recovery from SUDs. The Computing Community Consortium (CCC) sponsored a two-day workshop titled "Computational Support for Substance Use Disorder Prevention, Detection, Treatment, and Recovery" on November 14-15, 2019 in Washington, DC. As outcomes from this visioning process, we identified three broad opportunity areas for computational support in the SUD context: 1. Detecting and mitigating risk of SUD relapse, 2. Establishing and empowering social support networks, and 3. Collecting and sharing data meaningfully across ecologies of formal and informal care.