Yajing Sun

Wei Peng, Yue Hu, Luxi Xing et al.

Emotional support conversation aims at reducing the emotional distress of the help-seeker, which is a new and challenging task. It requires the system to explore the cause of help-seeker's emotional distress and understand their psychological intention to provide supportive responses. However, existing methods mainly focus on the sequential contextual information, ignoring the hierarchical relationships with the global cause and local psychological intention behind conversations, thus leads to a weak ability of emotional support. In this paper, we propose a Global-to-Local Hierarchical Graph Network to capture the multi-source information (global cause, local intentions and dialog history) and model hierarchical relationships between them, which consists of a multi-source encoder, a hierarchical graph reasoner, and a global-guide decoder. Furthermore, a novel training objective is designed to monitor semantic information of the global cause. Experimental results on the emotional support conversation dataset, ESConv, confirm that the proposed GLHG has achieved the state-of-the-art performance on the automatic and human evaluations. The code will be released in here \footnote{\small{~https://github.com/pengwei-iie/GLHG}}.

Wei Peng, Yue Hu, Yuqiang Xie et al.

Intention, emotion and action are important psychological factors in human activities, which play an important role in the interaction between individuals. How to model the interaction process between individuals by analyzing the relationship of their intentions, emotions, and actions at the cognitive level is challenging. In this paper, we propose a novel cognitive framework of individual interaction. The core of the framework is that individuals achieve interaction through external action driven by their inner intention. Based on this idea, the interactions between individuals can be constructed by establishing relationships between the intention, emotion and action. Furthermore, we conduct analysis on the interaction between individuals and give a reasonable explanation for the predicting results. To verify the effectiveness of the framework, we reconstruct a dataset and propose three tasks as well as the corresponding baseline models, including action abduction, emotion prediction and action generation. The novel framework shows an interesting perspective on mimicking the mental state of human beings in cognitive science.