Amin Abolghasemi

Amin Abolghasemi, Zhaochun Ren, Arian Askari et al.

An important unexplored aspect in previous work on user satisfaction estimation for Task-Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the identification of user dissatisfaction: current benchmarks for user satisfaction estimation in TOD systems are highly skewed towards dialogues for which the user is satisfied. The effect of having a more balanced set of satisfaction labels on performance is unknown. However, balancing the data with more dissatisfactory dialogue samples requires further data collection and human annotation, which is costly and time-consuming. In this work, we leverage large language models (LLMs) and unlock their ability to generate satisfaction-aware counterfactual dialogues to augment the set of original dialogues of a test collection. We gather human annotations to ensure the reliability of the generated samples. We evaluate two open-source LLMs as user satisfaction estimators on our augmented collection against state-of-the-art fine-tuned models. Our experiments show that when used as few-shot user satisfaction estimators, open-source LLMs show higher robustness to the increase in the number of dissatisfaction labels in the test collection than the fine-tuned state-of-the-art models. Our results shed light on the need for data augmentation approaches for user satisfaction estimation in TOD systems. We release our aligned counterfactual dialogues, which are curated by human annotation, to facilitate further research on this topic.

Arian Askari, Roxana Petcu, Chuan Meng et al.

Identifying user intents in information-seeking dialogs is crucial for a system to meet user's information needs. Intent prediction (IP) is challenging and demands sufficient dialogs with human-labeled intents for training. However, manually annotating intents is resource-intensive. While large language models (LLMs) have been shown to be effective in generating synthetic data, there is no study on using LLMs to generate intent-aware information-seeking dialogs. In this paper, we focus on leveraging LLMs for zero-shot generation of large-scale, open-domain, and intent-aware information-seeking dialogs. We propose SOLID, which has novel self-seeding and multi-intent self-instructing schemes. The former improves the generation quality by using the LLM's own knowledge scope to initiate dialog generation; the latter prompts the LLM to generate utterances sequentially, and mitigates the need for manual prompt design by asking the LLM to autonomously adapt its prompt instruction when generating complex multi-intent utterances. Furthermore, we propose SOLID-RL, which is further trained to generate a dialog in one step on the data generated by SOLID. We propose a length-based quality estimation mechanism to assign varying weights to SOLID-generated dialogs based on their quality during the training process of SOLID-RL. We use SOLID and SOLID-RL to generate more than 300k intent-aware dialogs, surpassing the size of existing datasets. Experiments show that IP methods trained on dialogs generated by SOLID and SOLID-RL achieve better IP quality than ones trained on human-generated dialogs.

Amin Abolghasemi, Leif Azzopardi, Arian Askari et al.

In most recent studies, gender bias in document ranking is evaluated with the NFaiRR metric, which measures bias in a ranked list based on an aggregation over the unbiasedness scores of each ranked document. This perspective in measuring the bias of a ranked list has a key limitation: individual documents of a ranked list might be biased while the ranked list as a whole balances the groups' representations. To address this issue, we propose a novel metric called TExFAIR (term exposure-based fairness), which is based on two new extensions to a generic fairness evaluation framework, attention-weighted ranking fairness (AWRF). TExFAIR assesses fairness based on the term-based representation of groups in a ranked list: (i) an explicit definition of associating documents to groups based on probabilistic term-level associations, and (ii) a rank-biased discounting factor (RBDF) for counting non-representative documents towards the measurement of the fairness of a ranked list. We assess TExFAIR on the task of measuring gender bias in passage ranking, and study the relationship between TExFAIR and NFaiRR. Our experiments show that there is no strong correlation between TExFAIR and NFaiRR, which indicates that TExFAIR measures a different dimension of fairness than NFaiRR. With TExFAIR, we extend the AWRF framework to allow for the evaluation of fairness in settings with term-based representations of groups in documents in a ranked list.

Amin Abolghasemi, Leif Azzopardi, Seyyed Hadi Hashemi et al.

Attributing answers to source documents is an approach used to enhance the verifiability of a model's output in retrieval augmented generation (RAG). Prior work has mainly focused on improving and evaluating the attribution quality of large language models (LLMs) in RAG, but this may come at the expense of inducing biases in the attribution of answers. We define and examine two aspects in the evaluation of LLMs in RAG pipelines, namely attribution sensitivity and bias with respect to authorship information. We explicitly inform an LLM about the authors of source documents, instruct it to attribute its answers, and analyze (i) how sensitive the LLM's output is to the author of source documents, and (ii) whether the LLM exhibits a bias towards human-written or AI-generated source documents. We design an experimental setup in which we use counterfactual evaluation to study three LLMs in terms of their attribution sensitivity and bias in RAG pipelines. Our results show that adding authorship information to source documents can significantly change the attribution quality of LLMs by 3% to 18%. Moreover, we show that LLMs can have an attribution bias towards explicit human authorship, which can serve as a competing hypothesis for findings of prior work that shows that LLM-generated content may be preferred over human-written contents. Our findings indicate that metadata of source documents can influence LLMs' trust, and how they attribute their answers. Furthermore, our research highlights attribution bias and sensitivity as a novel aspect of brittleness in LLMs.

Amin Abolghasemi, Suzan Verberne, Leif Azzopardi

Query-by-document (QBD) retrieval is an Information Retrieval task in which a seed document acts as the query and the goal is to retrieve related documents -- it is particular common in professional search tasks. In this work we improve the retrieval effectiveness of the BERT re-ranker, proposing an extension to its fine-tuning step to better exploit the context of queries. To this end, we use an additional document-level representation learning objective besides the ranking objective when fine-tuning the BERT re-ranker. Our experiments on two QBD retrieval benchmarks show that the proposed multi-task optimization significantly improves the ranking effectiveness without changing the BERT re-ranker or using additional training samples. In future work, the generalizability of our approach to other retrieval tasks should be further investigated.

Amin Abolghasemi, Saeedeh Momtazi

Knowledge graphs are widely used as a typical resource to provide answers to factoid questions. In simple question answering over knowledge graphs, relation extraction aims to predict the relation of a factoid question from a set of predefined relation types. Most recent methods take advantage of neural networks to match a question with all predefined relations. In this paper, we propose an instance-based method to capture the underlying relation of question and to this aim, we detect matching paraphrases of a new question which share the same relation, and their corresponding relation is selected as our prediction. The idea of our model roots in the fact that a relation can be expressed with various forms of questions while these forms share lexically or semantically similar terms and concepts. Our experiments on the SimpleQuestions dataset show that the proposed model achieves better accuracy compared to the state-of-the-art relation extraction models.