Zihe Huang

Xiucheng Xu, Bingbing Xu, Xueyun Tian et al.

External memory systems are pivotal for enabling Large Language Model (LLM) agents to maintain persistent knowledge and perform long-horizon decision-making. Existing paradigms typically follow a two-stage process: computationally expensive memory construction (e.g., structuring data into graphs) followed by naive retrieval-augmented generation. However, our empirical analysis reveals two fundamental limitations: complex construction incurs high costs with marginal performance gains, and simple context concatenation fails to bridge the gap between retrieval recall and reasoning accuracy. To address these challenges, we propose CoM (Chain-of-Memory), a novel framework that advocates for a paradigm shift toward lightweight construction paired with sophisticated utilization. CoM introduces a Chain-of-Memory mechanism that organizes retrieved fragments into coherent inference paths through dynamic evolution, utilizing adaptive truncation to prune irrelevant noise. Extensive experiments on the LongMemEval and LoCoMo benchmarks demonstrate that CoM outperforms strong baselines with accuracy gains of 7.5%-10.4%, while drastically reducing computational overhead to approximately 2.7% of token consumption and 6.0% of latency compared to complex memory architectures.

Zenghao Duan, Zhiyi Yin, Zhichao Shi et al.

Large language models (LLMs) exhibit exceptional performance but pose inherent risks of generating toxic content, restricting their safe deployment. While traditional methods (e.g., alignment) adjust output preferences, they fail to eliminate underlying toxic regions in parameters, leaving models vulnerable to adversarial attacks. Prior mechanistic studies characterize toxic regions as "toxic vectors" or "layer-wise subspaces", yet our analysis identifies critical limitations: i) Removed toxic vectors can be reconstructed via linear combinations of non-toxic vectors, demanding targeting of entire toxic subspace; ii) Contrastive objective over limited samples inject noise into layer-wise subspaces, hindering stable extraction. These highlight the challenge of identifying robust toxic subspace and removing them. Therefore, we propose GLOSS (GLobal tOxic Subspace Suppression), a lightweight method that mitigates toxicity by identifying and eliminating this global subspace from FFN parameters. Experiments on LLMs (e.g., Qwen3) show GLOSS achieves SOTA detoxification while preserving general capabilities without requiring large-scale retraining. WARNING: This paper contains context which is toxic in nature.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.