Shaodong Zheng

Jingwen Chen, Wenkai Yang, Shengda Fan et al.

Experience internalization converts contextual experience from past interactions into reusable parametric capability, offering a promising path toward continual learning in large language models (LLMs). While prior work has predominantly focused on single-iteration transfer, we discover that under multi-iteration experience learning, existing methods suffer from a progressive capability collapse rather than compounding improvement. We systematically examine this failure through three vital dimensions of experience internalization: (1) Experience Granularity: We find that principle-level experience is more durable than instance-level experience, as it effectively abstracts transferable strategies away from trajectory-specific details. (2) Experience Injection Pattern: Our analysis reveals that step-wise injection significantly outperforms global injection by aligning experience with intermediate decision states, a property that is critical for long-horizon tool use. (3) Internalization Regime: We demonstrate that off-policy context-distillation on high-quality teacher trajectories provides a substantially more stable training signal than on-policy context-distillation, which is inherently limited by local corrections on student-induced flawed states. Together, these insights yield a simple yet robust recipe for stable and sustainable experience internalization, providing concrete guidance for engineering self-evolving and continually learning LLMs.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.