Shiguang Guo

Ruoxi Xu, Yingfei Sun, Mengjie Ren et al.

Recent advancements in artificial intelligence, particularly with the emergence of large language models (LLMs), have sparked a rethinking of artificial general intelligence possibilities. The increasing human-like capabilities of AI are also attracting attention in social science research, leading to various studies exploring the combination of these two fields. In this survey, we systematically categorize previous explorations in the combination of AI and social science into two directions that share common technical approaches but differ in their research objectives. The first direction is focused on AI for social science, where AI is utilized as a powerful tool to enhance various stages of social science research. While the second direction is the social science of AI, which examines AI agents as social entities with their human-like cognitive and linguistic capabilities. By conducting a thorough review, particularly on the substantial progress facilitated by recent advancements in large language models, this paper introduces a fresh perspective to reassess the relationship between AI and social science, provides a cohesive framework that allows researchers to understand the distinctions and connections between AI for social science and social science of AI, and also summarized state-of-art experiment simulation platforms to facilitate research in these two directions. We believe that as AI technology continues to advance and intelligent agents find increasing applications in our daily lives, the significance of the combination of AI and social science will become even more prominent.

Xuxin Cheng, Ke Zeng, Zhiquan Cao et al.

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.

Shiguang Guo, Ziliang Deng, Hongyu Lin et al.

The emergence of large language models (LLMs) has increasingly drawn attention to the use of LLMs for human-like planning. Existing work on LLM-based planning either focuses on leveraging the inherent language generation capabilities of LLMs to produce free-style plans, or employs reinforcement learning approaches to learn decision-making for a limited set of actions within restricted environments. However, both approaches exhibit significant discrepancies from the open and executable requirements in real-world planning. In this paper, we propose a new planning task--open grounded planning. The primary objective of open grounded planning is to ask the model to generate an executable plan based on a variable action set, thereby ensuring the executability of the produced plan. To this end, we establishes a benchmark for open grounded planning spanning a wide range of domains. Then we test current state-of-the-art LLMs along with five planning approaches, revealing that existing LLMs and methods still struggle to address the challenges posed by grounded planning in open domains. The outcomes of this paper define and establish a foundational dataset for open grounded planning, and shed light on the potential challenges and future directions of LLM-based planning.

Yubo Wang, Xueguang Ma, Ge Zhang et al.

In the age of large-scale language models, benchmarks like the Massive Multitask Language Understanding (MMLU) have been pivotal in pushing the boundaries of what AI can achieve in language comprehension and reasoning across diverse domains. However, as models continue to improve, their performance on these benchmarks has begun to plateau, making it increasingly difficult to discern differences in model capabilities. This paper introduces MMLU-Pro, an enhanced dataset designed to extend the mostly knowledge-driven MMLU benchmark by integrating more challenging, reasoning-focused questions and expanding the choice set from four to ten options. Additionally, MMLU-Pro eliminates the trivial and noisy questions in MMLU. Our experimental results show that MMLU-Pro not only raises the challenge, causing a significant drop in accuracy by 16% to 33% compared to MMLU but also demonstrates greater stability under varying prompts. With 24 different prompt styles tested, the sensitivity of model scores to prompt variations decreased from 4-5% in MMLU to just 2% in MMLU-Pro. Additionally, we found that models utilizing Chain of Thought (CoT) reasoning achieved better performance on MMLU-Pro compared to direct answering, which is in stark contrast to the findings on the original MMLU, indicating that MMLU-Pro includes more complex reasoning questions. Our assessments confirm that MMLU-Pro is a more discriminative benchmark to better track progress in the field.

Yukuo Cen, Zhenyu Hou, Yan Wang et al.

Graph neural networks (GNNs) have attracted tremendous attention from the graph learning community in recent years. It has been widely adopted in various real-world applications from diverse domains, such as social networks and biological graphs. The research and applications of graph deep learning present new challenges, including the sparse nature of graph data, complicated training of GNNs, and non-standard evaluation of graph tasks. To tackle the issues, we present CogDL, a comprehensive library for graph deep learning that allows researchers and practitioners to conduct experiments, compare methods, and build applications with ease and efficiency. In CogDL, we propose a unified design for the training and evaluation of GNN models for various graph tasks, making it unique among existing graph learning libraries. By utilizing this unified trainer, CogDL can optimize the GNN training loop with several training techniques, such as mixed precision training. Moreover, we develop efficient sparse operators for CogDL, enabling it to become the most competitive graph library for efficiency. Another important CogDL feature is its focus on ease of use with the aim of facilitating open and reproducible research of graph learning. We leverage CogDL to report and maintain benchmark results on fundamental graph tasks, which can be reproduced and directly used by the community.