Emmanuele Lacavalla

Melissa Z. Pan, Negar Arabzadeh, Riccardo Cogo et al.

LLM-based agents already operate in production across many industries, yet we lack an understanding of what technical methods make deployments successful. We present the first systematic study of Measuring Agents in Production, MAP, using first-hand data from agent developers. We conducted 20 case studies via in-depth interviews and surveyed 86 deployed systems practitioners across 26 domains. We investigate why organizations build agents, how they build them, how they evaluate them, and their top development challenges. Our study finds that production agents are built using simple, controllable approaches: 68% execute at most 10 steps before human intervention, 70% rely on prompting off-the-shelf models instead of weight tuning, and 74% depend primarily on human evaluation. Reliability (consistent correct behavior over time) remains the top development challenge, which practitioners currently address through systems-level design. MAP documents the current state of production agents, providing the research community with visibility into deployment realities and underexplored research avenues.

Emmanuele Lacavalla, Shuyi Yang, Riccardo Crupi et al.

This project, named HEnRY, aims to introduce a Multi-Agent System (MAS) into Intesa Sanpaolo. The name HEnRY summarizes the project's core principles: the Hierarchical organization of agents in a layered structure for efficient resource management; Efficient optimization of resources and operations to enhance overall performance; Reactive ability of agents to quickly respond to environmental stimuli; and Yielding adaptability and flexibility of agents to handle unexpected situations. The discussion covers two distinct research paths: the first focuses on the system architecture, and the second on the collaboration between agents. This work is not limited to the specific structure of the Intesa Sanpaolo context; instead, it leverages existing research in MAS to introduce a new solution. Since Intesa Sanpaolo is organized according to a model that aligns with international corporate governance best practices, this approach could also be relevant to similar scenarios.