Jincenzi Wu

Zhuang Chen, Yaru Cao, Guanqun Bi et al.

Emotional support conversation (ESC) helps reduce people's psychological stress and provide emotional value through interactive dialogues. Due to the high cost of crowdsourcing a large ESC corpus, recent attempts use large language models for dialogue augmentation. However, existing approaches largely overlook the social dynamics inherent in ESC, leading to less effective simulations. In this paper, we introduce SocialSim, a novel framework that simulates ESC by integrating key aspects of social interactions: social disclosure and social awareness. On the seeker side, we facilitate social disclosure by constructing a comprehensive persona bank that captures diverse and authentic help-seeking scenarios. On the supporter side, we enhance social awareness by eliciting cognitive reasoning to generate logical and supportive responses. Building upon SocialSim, we construct SSConv, a large-scale synthetic ESC corpus of which quality can even surpass crowdsourced ESC data. We further train a chatbot on SSConv and demonstrate its state-of-the-art performance in both automatic and human evaluations. We believe SocialSim offers a scalable way to synthesize ESC, making emotional care more accessible and practical.

Jincenzi Wu, Zhuang Chen, Jiawen Deng et al.

Theory of mind (ToM) refers to humans' ability to understand and infer the desires, beliefs, and intentions of others. The acquisition of ToM plays a key role in humans' social cognition and interpersonal relations. Though indispensable for social intelligence, ToM is still lacking for modern AI and NLP systems since they cannot access the human mental state and cognitive process beneath the training corpus. To empower AI systems with the ToM ability and narrow the gap between them and humans, in this paper, we propose COKE: the first cognitive knowledge graph for machine theory of mind. Specifically, COKE formalizes ToM as a collection of 45k+ manually verified cognitive chains that characterize human mental activities and subsequent behavioral/affective responses when facing specific social circumstances. In addition, we further generalize COKE using LLMs and build a powerful generation model COLM tailored for cognitive reasoning. Experimental results in both automatic and human evaluation demonstrate the high quality of COKE, the superior ToM ability of COLM, and its potential to significantly enhance social applications.