Dingnan Jin

Hongru Liang, Jia Liu, Weihong Du et al.

The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However, current methods have trouble answering complex questions. Therefore, we introduce the Knowing-how & Knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsistent questions about user manuals. We resolve this task by jointly representing the steps and facts in a graph TARA, which supports a unified inference of various questions. Towards a systematical benchmarking study, we design a heuristic method to automatically parse user manuals into TARAs and build an annotated dataset to test the model's ability in answering real-world questions. Empirical results demonstrate that representing user manuals as TARAs is a desired solution for the MRC of user manuals. An in-depth investigation of TARA further sheds light on the issues and broader impacts of future representations of user manuals. We hope our work can move the MRC of user manuals to a more complex and realistic stage.

Tong Zhang, Peixin Qin, Yang Deng et al.

Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction. To this end, we introduce CLAMBER, a benchmark for evaluating LLMs using a well-organized taxonomy. Building upon the taxonomy, we construct ~12K high-quality data to assess the strengths, weaknesses, and potential risks of various off-the-shelf LLMs. Our findings indicate the limited practical utility of current LLMs in identifying and clarifying ambiguous user queries, even enhanced by chain-of-thought (CoT) and few-shot prompting. These techniques may result in overconfidence in LLMs and yield only marginal enhancements in identifying ambiguity. Furthermore, current LLMs fall short in generating high-quality clarifying questions due to a lack of conflict resolution and inaccurate utilization of inherent knowledge. In this paper, CLAMBER presents a guidance and promotes further research on proactive and trustworthy LLMs. Our dataset is available at https://github.com/zt991211/CLAMBER

Weihong Du, Jia Liu, Zujie Wen et al.

It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit the online custom service scenarios well due to the lack of attention to user questions and possible responses. Hence, we propose to develop a time-saving and careful reading assistant for CSRs, named CARE. It can help the CSRs quickly find proper responses from the user manuals via explicit clue chains. Specifically, each of the clue chains is formed by inferring over the user manuals, starting from the question clue aligned with the user question and ending at a possible response. To overcome the shortage of supervised data, we adopt the self-supervised strategy for model learning. The offline experiment shows that CARE is efficient in automatically inferring accurate responses from the user manual. The online experiment further demonstrates the superiority of CARE to reduce CSRs' reading burden and keep high service quality, in particular with >35% decrease in time spent and keeping a >0.75 ICC score.

Yue Chen, Chen Huang, Yang Deng et al.

Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the context understanding capability of LLMs and their access to domain-specific sources of knowledge, LLM-based clarification strategies feature rapid transfer to various domains in a post-hoc manner. However, they still struggle to deliver promising performance on unseen domains, struggling to achieve effective domain transferability. We take the first step to investigate this issue and existing methods tend to produce one-size-fits-all strategies across diverse domains, limiting their search effectiveness. In response, we introduce a novel method, called Style, to achieve effective domain transferability. Our experimental results indicate that Style bears strong domain transferability, resulting in an average search performance improvement of ~10% on four unseen domains.

Ling Team, Bin Hu, Cai Chen et al.

We present Ring-lite, a Mixture-of-Experts (MoE)-based large language model optimized via reinforcement learning (RL) to achieve efficient and robust reasoning capabilities. Built upon the publicly available Ling-lite model, a 16.8 billion parameter model with 2.75 billion activated parameters, our approach matches the performance of state-of-the-art (SOTA) small-scale reasoning models on challenging benchmarks (e.g., AIME, LiveCodeBench, GPQA-Diamond) while activating only one-third of the parameters required by comparable models. To accomplish this, we introduce a joint training pipeline integrating distillation with RL, revealing undocumented challenges in MoE RL training. First, we identify optimization instability during RL training, and we propose Constrained Contextual Computation Policy Optimization(C3PO), a novel approach that enhances training stability and improves computational throughput via algorithm-system co-design methodology. Second, we empirically demonstrate that selecting distillation checkpoints based on entropy loss for RL training, rather than validation metrics, yields superior performance-efficiency trade-offs in subsequent RL training. Finally, we develop a two-stage training paradigm to harmonize multi-domain data integration, addressing domain conflicts that arise in training with mixed dataset. We will release the model, dataset, and code.

Xiong Jun Wu, Zhenduo Zhang, ZuJie Wen et al.

Training large reasoning models (LRMs) with reinforcement learning in STEM domains is hindered by the scarcity of high-quality, diverse, and verifiable problem sets. Existing synthesis methods, such as Chain-of-Thought prompting, often generate oversimplified or uncheckable data, limiting model advancement on complex tasks. To address these challenges, we introduce SHARP, a unified approach to Synthesizing High-quality Aligned Reasoning Problems for LRMs reinforcement learning with verifiable rewards (RLVR). SHARP encompasses a strategic set of self-alignment principles -- targeting graduate and Olympiad-level difficulty, rigorous logical consistency, and unambiguous, verifiable answers -- and a structured three-phase framework (Alignment, Instantiation, Inference) that ensures thematic diversity and fine-grained control over problem generation. We implement SHARP by leveraging a state-of-the-art LRM to infer and verify challenging STEM questions, then employ a reinforcement learning loop to refine the model's reasoning through verifiable reward signals. Experiments on benchmarks such as GPQA demonstrate that SHARP-augmented training substantially outperforms existing methods, markedly improving complex reasoning accuracy and pushing LRM performance closer to expert-level proficiency. Our contributions include the SHARP strategy, framework design, end-to-end implementation, and experimental evaluation of its effectiveness in elevating LRM reasoning capabilities.