Qinwei Ma

Jingzhe Shi, Jialuo Li, Qinwei Ma et al.

Businesses and software platforms are increasingly turning to Large Language Models (LLMs) such as GPT-3.5, GPT-4, GLM-3, and LLaMa-2 for chat assistance with file access or as reasoning agents for customer service. However, current LLM-based customer service models have limited integration with customer profiles and lack the operational capabilities necessary for effective service. Moreover, existing API integrations emphasize diversity over the precision and error avoidance essential in real-world customer service scenarios. To address these issues, we propose an LLM agent named CHOPS (CHat with custOmer Profile in existing System), designed to: (1) efficiently utilize existing databases or systems for accessing user information or interacting with these systems following existing guidelines; (2) provide accurate and reasonable responses or carry out required operations in the system while avoiding harmful operations; and (3) leverage a combination of small and large LLMs to achieve satisfying performance at a reasonable inference cost. We introduce a practical dataset, the CPHOS-dataset, which includes a database, guiding files, and QA pairs collected from CPHOS, an online platform that facilitates the organization of simulated Physics Olympiads for high school teachers and students. We have conducted extensive experiments to validate the performance of our proposed CHOPS architecture using the CPHOS-dataset, with the aim of demonstrating how LLMs can enhance or serve as alternatives to human customer service. Code for our proposed architecture and dataset can be found at {https://github.com/JingzheShi/CHOPS}.

Jingzhe Shi, Qinwei Ma, Hongyi Liu et al.

Long Context Language Models have drawn great attention in the past few years. There has been work discussing the impact of long context on Language Model performance: some find that long irrelevant context could harm performance, while some experimentally summarize loss reduction by relevant long context as Scaling Laws. This calls for a more thorough understanding on how long context impacts Language Modeling. In this work, we (1) propose a clean and effective theoretical framework for explaining the impact of context length on Language Modeling, from an Intrinsic Space perspective; and (2) conduct experiments on natural language and synthetic data, validating our proposed theoretical assumptions and deductions. Our theoretical framework can provide practical insights such as establishing that training dataset size dictates an optimal context length and bounds context length scaling for certain cases. We hope our work may inspire new long context Language Models, as well as future work studying Physics for Language Models. Code for our experiments is available at: https://github.com/JingzheShi/NLPCtlScalingAndBounds.