Keqing He

Guanting Dong, Jinxu Zhao, Tingfeng Hui et al.

With the increasing capabilities of large language models (LLMs), these high-performance models have achieved state-of-the-art results on a wide range of natural language processing (NLP) tasks. However, the models' performance on commonly-used benchmark datasets often fails to accurately reflect their reliability and robustness when applied to real-world noisy data. To address these challenges, we propose a unified robustness evaluation framework based on the slot-filling task to systematically evaluate the dialogue understanding capability of LLMs in diverse input perturbation scenarios. Specifically, we construct a input perturbation evaluation dataset, Noise-LLM, which contains five types of single perturbation and four types of mixed perturbation data. Furthermore, we utilize a multi-level data augmentation method (character, word, and sentence levels) to construct a candidate data pool, and carefully design two ways of automatic task demonstration construction strategies (instance-level and entity-level) with various prompt templates. Our aim is to assess how well various robustness methods of LLMs perform in real-world noisy scenarios. The experiments have demonstrated that the current open-source LLMs generally achieve limited perturbation robustness performance. Based on these experimental observations, we make some forward-looking suggestions to fuel the research in this direction.

Guanting Dong, Zechen Wang, Jinxu Zhao et al.

The objective of few-shot named entity recognition is to identify named entities with limited labeled instances. Previous works have primarily focused on optimizing the traditional token-wise classification framework, while neglecting the exploration of information based on NER data characteristics. To address this issue, we propose a Multi-Task Semantic Decomposition Framework via Joint Task-specific Pre-training (MSDP) for few-shot NER. Drawing inspiration from demonstration-based and contrastive learning, we introduce two novel pre-training tasks: Demonstration-based Masked Language Modeling (MLM) and Class Contrastive Discrimination. These tasks effectively incorporate entity boundary information and enhance entity representation in Pre-trained Language Models (PLMs). In the downstream main task, we introduce a multi-task joint optimization framework with the semantic decomposing method, which facilitates the model to integrate two different semantic information for entity classification. Experimental results of two few-shot NER benchmarks demonstrate that MSDP consistently outperforms strong baselines by a large margin. Extensive analyses validate the effectiveness and generalization of MSDP.

Xuefeng Li, Liwen Wang, Guanting Dong et al.

Zero-shot cross-domain slot filling aims to transfer knowledge from the labeled source domain to the unlabeled target domain. Existing models either encode slot descriptions and examples or design handcrafted question templates using heuristic rules, suffering from poor generalization capability or robustness. In this paper, we propose a generative zero-shot prompt learning framework for cross-domain slot filling, both improving generalization and robustness than previous work. Besides, we introduce a novel inverse prompting strategy to distinguish different slot types to avoid the multiple prediction problem, and an efficient prompt-tuning strategy to boost higher performance by only training fewer prompt parameters. Experiments and analysis demonstrate the effectiveness of our proposed framework, especially huge improvements (+13.44% F1) on the unseen slots.

Xiaoshuai Song, Keqing He, Pei Wang et al.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Pei Wang, Keqing He, Yutao Mou et al.

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling (APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resource OOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD\&IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

Weihao Zeng, Keqing He, Yejie Wang et al.

Pre-trained language models based on general text enable huge success in the NLP scenario. But the intrinsical difference of linguistic patterns between general text and task-oriented dialogues makes existing pre-trained language models less useful in practice. Current dialogue pre-training methods rely on a contrastive framework and face the challenges of both selecting true positives and hard negatives. In this paper, we propose a novel dialogue pre-training model, FutureTOD, which distills future knowledge to the representation of the previous dialogue context using a self-training framework. Our intuition is that a good dialogue representation both learns local context information and predicts future information. Extensive experiments on diverse downstream dialogue tasks demonstrate the effectiveness of our model, especially the generalization, robustness, and learning discriminative dialogue representations capabilities.

Dayuan Fu, Keqing He, Yejie Wang et al.

Large Language Model (LLM) based agents have proved their ability to perform complex tasks like humans. However, there is still a large gap between open-sourced LLMs and commercial models like the GPT series. In this paper, we focus on improving the agent generalization capabilities of LLMs via instruction tuning. We first observe that the existing agent training corpus exhibits satisfactory results on held-in evaluation sets but fails to generalize to held-out sets. These agent-tuning works face severe formatting errors and are frequently stuck in the same mistake for a long while. We analyze that the poor generalization ability comes from overfitting to several manual agent environments and a lack of adaptation to new situations. They struggle with the wrong action steps and can not learn from the experience but just memorize existing observation-action relations. Inspired by the insight, we propose a novel AgentRefine framework for agent-tuning. The core idea is to enable the model to learn to correct its mistakes via observation in the trajectory. Specifically, we propose an agent synthesis framework to encompass a diverse array of environments and tasks and prompt a strong LLM to refine its error action according to the environment feedback. AgentRefine significantly outperforms state-of-the-art agent-tuning work in terms of generalization ability on diverse agent tasks. It also has better robustness facing perturbation and can generate diversified thought in inference. Our findings establish the correlation between agent generalization and self-refinement and provide a new paradigm for future research.

Muxi Diao, Yutao Mou, Keqing He et al.

The safety of Large Language Models (LLMs) is crucial for the development of trustworthy AI applications. Existing red teaming methods often rely on seed instructions, which limits the semantic diversity of the synthesized adversarial prompts. We propose AutoRed, a free-form adversarial prompt generation framework that removes the need for seed instructions. AutoRed operates in two stages: (1) persona-guided adversarial instruction generation, and (2) a reflection loop to iteratively refine low-quality prompts. To improve efficiency, we introduce a verifier to assess prompt harmfulness without querying the target models. Using AutoRed, we build two red teaming datasets -- AutoRed-Medium and AutoRed-Hard -- and evaluate eight state-of-the-art LLMs. AutoRed achieves higher attack success rates and better generalization than existing baselines. Our results highlight the limitations of seed-based approaches and demonstrate the potential of free-form red teaming for LLM safety evaluation. We will open source our datasets in the near future.

Guanting Dong, Tingfeng Hui, Zhuoma GongQue et al.

Recently, prompt-based generative frameworks have shown impressive capabilities in sequence labeling tasks. However, in practical dialogue scenarios, relying solely on simplistic templates and traditional corpora presents a challenge for these methods in generalizing to unknown input perturbations. To address this gap, we propose a multi-task demonstration based generative framework for noisy slot filling, named DemoNSF. Specifically, we introduce three noisy auxiliary tasks, namely noisy recovery (NR), random mask (RM), and hybrid discrimination (HD), to implicitly capture semantic structural information of input perturbations at different granularities. In the downstream main task, we design a noisy demonstration construction strategy for the generative framework, which explicitly incorporates task-specific information and perturbed distribution during training and inference. Experiments on two benchmarks demonstrate that DemoNSF outperforms all baseline methods and achieves strong generalization. Further analysis provides empirical guidance for the practical application of generative frameworks. Our code is released at https://github.com/dongguanting/Demo-NSF.

Weihao Zeng, Dayuan Fu, Keqing He et al.

Language models pre-trained on general text have achieved impressive results in diverse fields. Yet, the distinct linguistic characteristics of task-oriented dialogues (TOD) compared to general text limit the practical utility of existing language models. Current task-oriented dialogue pre-training methods overlook the one-to-many property of conversations, where multiple responses can be appropriate given the same conversation context. In this paper, we propose a novel dialogue pre-training model called DivTOD, which collaborates with LLMs to learn diverse task-oriented dialogue representations. DivTOD guides LLMs in transferring diverse knowledge to smaller models while removing domain knowledge that contradicts task-oriented dialogues. Experiments show that our model outperforms strong TOD baselines on various downstream dialogue tasks and learns the intrinsic diversity of task-oriented dialogues.

Weihao Zeng, Keqing He, Yejie Wang et al.

Pre-trained language models have been successful in many scenarios. However, their usefulness in task-oriented dialogues is limited due to the intrinsic linguistic differences between general text and task-oriented dialogues. Current task-oriented dialogue pre-training methods rely on a contrastive framework, which faces challenges such as selecting true positives and hard negatives, as well as lacking diversity. In this paper, we propose a novel dialogue pre-training model called BootTOD. It learns task-oriented dialogue representations via a self-bootstrapping framework. Unlike contrastive counterparts, BootTOD aligns context and context+response representations and dismisses the requirements of contrastive pairs. BootTOD also uses multiple appropriate response targets to model the intrinsic one-to-many diversity of human conversations. Experimental results show that BootTOD outperforms strong TOD baselines on diverse downstream dialogue tasks.

Lulu Zhao, Fujia Zheng, Keqing He et al.

Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented dialogues can help a business collect and review needs to improve the service. Besides, previous datasets pay more attention to generate good summaries with higher ROUGE scores, but they hardly understand the structured information of dialogues and ignore the factuality of summaries. In this paper, we introduce a large-scale public Task-Oriented Dialogue Summarization dataset, TODSum, which aims to summarize the key points of the agent completing certain tasks with the user. Compared to existing work, TODSum suffers from severe scattered information issues and requires strict factual consistency, which makes it hard to directly apply recent dialogue summarization models. Therefore, we introduce additional dialogue state knowledge for TODSum to enhance the faithfulness of generated summaries. We hope a better understanding of conversational content helps summarization models generate concise and coherent summaries. Meanwhile, we establish a comprehensive benchmark for TODSum and propose a state-aware structured dialogue summarization model to integrate dialogue state information and dialogue history. Exhaustive experiments and qualitative analysis prove the effectiveness of dialogue structure guidance. Finally, we discuss the current issues of TODSum and potential development directions for future work.

Liwen Wang, Xuefeng Li, Jiachi Liu et al.

Zero-shot cross-domain slot filling alleviates the data dependence in the case of data scarcity in the target domain, which has aroused extensive research. However, as most of the existing methods do not achieve effective knowledge transfer to the target domain, they just fit the distribution of the seen slot and show poor performance on unseen slot in the target domain. To solve this, we propose a novel approach based on prototypical contrastive learning with a dynamic label confusion strategy for zero-shot slot filling. The prototypical contrastive learning aims to reconstruct the semantic constraints of labels, and we introduce the label confusion strategy to establish the label dependence between the source domains and the target domain on-the-fly. Experimental results show that our model achieves significant improvement on the unseen slots, while also set new state-of-the-arts on slot filling task.

Yanan Wu, Zhiyuan Zeng, Keqing He et al.

Existing slot filling models can only recognize pre-defined in-domain slot types from a limited slot set. In the practical application, a reliable dialogue system should know what it does not know. In this paper, we introduce a new task, Novel Slot Detection (NSD), in the task-oriented dialogue system. NSD aims to discover unknown or out-of-domain slot types to strengthen the capability of a dialogue system based on in-domain training data. Besides, we construct two public NSD datasets, propose several strong NSD baselines, and establish a benchmark for future work. Finally, we conduct exhaustive experiments and qualitative analysis to comprehend key challenges and provide new guidance for future directions.

Zhiyuan Zeng, Keqing He, Yuanmeng Yan et al.

Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a task-oriented dialog system. A key challenge of OOD detection is to learn discriminative semantic features. Traditional cross-entropy loss only focuses on whether a sample is correctly classified, and does not explicitly distinguish the margins between categories. In this paper, we propose a supervised contrastive learning objective to minimize intra-class variance by pulling together in-domain intents belonging to the same class and maximize inter-class variance by pushing apart samples from different classes. Besides, we employ an adversarial augmentation mechanism to obtain pseudo diverse views of a sample in the latent space. Experiments on two public datasets prove the effectiveness of our method capturing discriminative representations for OOD detection.